HoduCC Software

HoduCC Software

Find out more:

FrontRunners 2021

Find out more:

About HoduCC

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding. HoduCC offers a skill-based mapping functionality, which enables administrators to configure assignment strategies and automatically route incoming calls to available agents or relevant departments. Managers ca...

HoduCC Pricing

HoduCC offers a free trial, after which the software is available on a one-time license of $400 per user.

Starting price: 

$400.00 one time

Free trial: 

Available

Free version: 

Not Available

Close

Image 1 of 4

HoduCC agent dashboard

HoduCC User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 40 reviews

Maxwell

Verified reviewer

Company size: 51-200 employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Full Featured Call Center System

It's been a great ride

Pros

IVR capabilities are top-notch - very flexible and easy set up

Cons

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Reasons for choosing HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price

Reasons for switching to HoduCC

We needed a full featured product with price predictability and transparency.

Austine

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

HODUCC: Best of breeds in ominiChannel Solution

Very Comfortable with the product.

Pros

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured 4. Robust and cost effective.

Cons

Not yet observed as it currently meets all our contact centre expectations.

Reasons for choosing HoduCC

Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well

Ankur

Company size: 51-200 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2020

Good voice solution to recommend

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Pros

It has multiple options for login purpose depending upon your need

Cons

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

Gandhi

Company size: 11-50 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

HoduCC is Full of Features

Pros

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

Cons

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Response from HoduSoft

We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards!

Replied May 2022

Vinesh

Company size: 2-10 employees

Industry: Telecommunications

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2020

Hoducc user friendly software

Helps organisations to save costs and be more efficient.

Pros

Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

Cons

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

Reasons for choosing HoduCC

Mainly due to the customer support and the user friendly nature of the software.

Response from HoduSoft

Thank you Vinesh.

Replied August 2020

Popular HoduCC Comparisons