About HoduCC

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding.

HoduCC offers a skill-based mapping functionality, which enables administrators to configure assignment strategies and automatically route incoming calls to available agents or relevant departments. Man...


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Supported Operating System(s):

Web browser (OS agnostic)

23 Reviews of HoduCC

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

January 2019

User Profile Picture

Mittal from Supratech Micropath

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Contact center for varying business sizes

Skill based routing reduces helps managing the call flow in the peak hours in more adequate manner

Pros

Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs. Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.

Cons

As of Now there is nothing to Dislike about HoduCC,

Response from Hodusoft

Replied March 2020

Thank you so much.

July 2020

Ismed from PT Divatel Pratama

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Provides total solution contact center application for our enterprise and government clients

I found HoduCC back in 2019 in the middle of reviewing several call center application that will fit for a government project. We need to choose the best that suit to spec., affordable and stable. Finally we decided to use HoduCC and found that our client is satisfied after finishing this project. Beside that we also found that despite of it is robust and equipped with useful features it is fast to implement and easy to understand. Since then we again use HoduCC to our multinational company client that looking for a contact center with automatic voice dial and whatsapp module. We also use HoduCC for our own cloud contact center solution. I think that HoduCC is the best Omni Channel Contact Center to be used even by business process outsourcing company as this application has already equipped with all voice call center features for inbound call like skill based mapping, disposition module and trouble ticket. The same for outgoing call that needs feature of predictive, progressive or even when you need voice broadcast. This application will integrate all your client channels including sms, email, whatsapp, instagram, facebook, twitter and webchat for your company website. Thanks also for the excellent of HoduCC technical support.

Pros

True Omni Channel, CRM, Ticketing, Disposition and Callback Module

Cons

None of HoduCC to be noticed as cons until now.

Reasons for Switching to HoduCC

HoduCC is more mature, stable and already provided all feature we need for a contact center

Response from HoduSoft

Replied July 2020

Thank you Ismed.

July 2020

Ankur from Travelopod

Company Size: 51-200 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

July 2020

Good voice solution to recommend

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Pros

It has multiple options for login purpose depending upon your need

Cons

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

April 2021

Adetayo from AccessBET TM Gaming Network LTD

Company Size: 201-500 employees

Industry: Gambling & Casinos

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Very reliable Software

We use HoduCC for inbound and outbound calls and we can say it is the best value for money. Easy to set, easy to use.

Pros

Easy of use is the major highlights of this software

Cons

there are basically no real issues about the HudoXC for now

July 2020

Hashim from Maargga Technologies LLC

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Best Omni-Channel Solution

The only Omni-Channel HoduCC, recommended by Agents and Supervisors. Customer experience is excellent and Survey Module make sure the business valuable and recurring.

Pros

The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.

Cons

Mobile App for Agents will be revolutionary.

Reasons for Choosing HoduCC

Ease of use, pricing, features

Reasons for Switching to HoduCC

Less features, high maintenance

Response from HoduSoft

Replied July 2020

Thank you.