HoduCC

RATING:

4.6

(69)

About HoduCC

Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rules, and IVR menus to creating personalized reports and dashboards, our software provides the flexibility to align with your business processes seamlessly. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasti...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

HoduCC Pricing

HoduCC offers a free trial, after which the software is available on a one-time license of $400 per user.

Starting price: 

$400.00 one time

Free trial: 

Available

Free version: 

Not Available

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HoduCC Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for HoduCC

1 - 5 of 69 Reviews

User Profile

Maxwell

Verified reviewer

Insurance, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Full Featured Call Center System

It's been a great ride

PROS

IVR capabilities are top-notch - very flexible and easy set up

CONS

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Reason for choosing HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price

Reasons for switching to HoduCC

We needed a full featured product with price predictability and transparency.

Ibironke

Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Overview of HoduCC performance

To a large extent the performance of the application is good but if the reporting can be worked on it would be better.

PROS

Its web base and easy to adapt by new agents.

CONS

The reporting is not well detailed which doesn't make reporting easy.

Reasons for switching to HoduCC

The application was slow which is hindering the success of its essence.

Ayyoob

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Contact center solution

85 % satisfied

PROS

Easy to use to and its run with minimum resources

CONS

User interface need to enhanced, as its seem outdated

Reason for choosing HoduCC

Price and stability

Austine

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

HODUCC: Best of breeds in ominiChannel Solution

Very Comfortable with the product.

PROS

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured 4. Robust and cost effective.

CONS

Not yet observed as it currently meets all our contact centre expectations.

Reason for choosing HoduCC

Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well

Peter

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

I highly recommend HoduCC to any business looking for a reliable and feature rich platform

it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution."

PROS

It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.

CONS

none, for now, the existing features are enough and meeting my needs

Reason for choosing HoduCC

It has all i need to make to work effectively

Reasons for switching to HoduCC

I am an ICT consultant, with expertise in BPO, Contact Centre deployment, and management. I have been using Hodusoft for my contact center operations and extending to my clients, I must say I'm extremely satisfied with the Platform. It has greatly improved our efficiency, offering seamless and intuitive user experience. The feature-rich nature of HoduCC has been instrumental in enhancing our customer interactions. The interactive voice response (IVR) system has streamlined our call routing process, ensuring that our customers are quickly connected to the right agents, resulting in shorter wait times and improved customer satisfaction. It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.