Supported Operating System(s):Web browser (OS agnostic)
HoduCC is a cloud-based call center management solution designed to help customer support businesses automate operations across various channels such as voice calls, email, chat, video, text messages and more. It offers an automatic call distribution functionality, which lets managers transfer calls to available agents, supervisors or external numbers.
HoduCC includes an email management functionality, which allows users to send custom responses, route emails to agents, hide confidential information and prioritize messages based on status. It offers features such as email categorization, predictive dialer, customizable scripts, on-hold music, voicemail, and more. Additionally, agents can handle and track conversations across various social media channels such...
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