HoduCC

RATING:

4.6

(75)

About HoduCC

Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rules, and IVR menus to creating personalized reports and dashboards, our software provides the flexibility to align with your business processes seamlessly. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasti...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

HoduCC Pricing

HoduCC offers a free trial, after which the software is available on a one-time license of $400 per user.

Starting price: 

$400.00 one time

Free trial: 

Available

Free version: 

Not Available

HoduCC Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for HoduCC

1 - 5 of 75 Reviews

User Profile

Maxwell

Verified reviewer

Insurance, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Full Featured Call Center System

It's been a great ride

PROS

IVR capabilities are top-notch - very flexible and easy set up

CONS

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Reason for choosing HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price

Reasons for switching to HoduCC

We needed a full featured product with price predictability and transparency.

Ibironke

Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Overview of HoduCC performance

To a large extent the performance of the application is good but if the reporting can be worked on it would be better.

PROS

Its web base and easy to adapt by new agents.

CONS

The reporting is not well detailed which doesn't make reporting easy.

Reasons for switching to HoduCC

The application was slow which is hindering the success of its essence.

Tom

Retail, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2024

My Opinion

At the start, not so good, but there has been progressive improvement

PROS

Least time taken to implement the solution

CONS

Customer service from the local vendor in terms of support

Reason for choosing HoduCC

It was cheaper compared to the many option we were looking into

Ayyoob

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Contact center solution

85 % satisfied

PROS

Easy to use to and its run with minimum resources

CONS

User interface need to enhanced, as its seem outdated

Reason for choosing HoduCC

Price and stability

SHARMAARKE

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Technical Manager

hoducc platform is good for call management and related features, except issue of integration of third party is more complicated and not allowed end users to manage the integrations.

PROS

Recurring Support and Hi price per agents when require to increase.

CONS

Good Performance Easy to use. Error free.

Reason for choosing HoduCC

It's built in free switch which is better than other call management.