HoduCC
About HoduCC
Awards and Recognition
HoduCC Pricing
HoduCC offers a free trial, after which the software is available on a one-time license of $400 per user.
Starting price:
$400.00 one time
Free trial:
Available
Free version:
Not Available
Other Top Recommended Call Center Software
Most Helpful Reviews for HoduCC
1 - 5 of 69 Reviews
Maxwell
Verified reviewer
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Full Featured Call Center System
It's been a great ride
PROSIVR capabilities are top-notch - very flexible and easy set up
CONSTooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement
Reason for choosing HoduCC
HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price
Reasons for switching to HoduCC
We needed a full featured product with price predictability and transparency.
Ibironke
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Overview of HoduCC performance
To a large extent the performance of the application is good but if the reporting can be worked on it would be better.
PROSIts web base and easy to adapt by new agents.
CONSThe reporting is not well detailed which doesn't make reporting easy.
Reasons for switching to HoduCC
The application was slow which is hindering the success of its essence.
Ayyoob
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Contact center solution
85 % satisfied
PROSEasy to use to and its run with minimum resources
CONSUser interface need to enhanced, as its seem outdated
Reason for choosing HoduCC
Price and stability
Austine
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
HODUCC: Best of breeds in ominiChannel Solution
Very Comfortable with the product.
PROSReal Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured 4. Robust and cost effective.
CONSNot yet observed as it currently meets all our contact centre expectations.
Reason for choosing HoduCC
Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well
Peter
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
I highly recommend HoduCC to any business looking for a reliable and feature rich platform
it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution."
PROSIt is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.
CONSnone, for now, the existing features are enough and meeting my needs
Reason for choosing HoduCC
It has all i need to make to work effectively
Reasons for switching to HoduCC
I am an ICT consultant, with expertise in BPO, Contact Centre deployment, and management. I have been using Hodusoft for my contact center operations and extending to my clients, I must say I'm extremely satisfied with the Platform. It has greatly improved our efficiency, offering seamless and intuitive user experience. The feature-rich nature of HoduCC has been instrumental in enhancing our customer interactions. The interactive voice response (IVR) system has streamlined our call routing process, ensuring that our customers are quickly connected to the right agents, resulting in shorter wait times and improved customer satisfaction. It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.
