About HoduCC

HoduCC is a cloud-based call center management solution designed to help customer support businesses automate operations across various channels such as voice calls, email, chat, video, text messages and more. It offers an automatic call distribution functionality, which lets managers transfer calls to available agents, supervisors or external numbers.

HoduCC includes an email management functionality, which allows users to send custom responses, route emails to agents, hide confidential information and prioritize messages based on status. It offers features such as email categorization, predictive dialer, customizable scripts, on-hold music, voicemail, and more. Additionally, agents can handle and track conversations across various social media channels such...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

22 Reviews of HoduCC

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

January 2019

Mittal from Supratech Micropath

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Contact center for varying business sizes

Skill based routing reduces helps managing the call flow in the peak hours in more adequate manner

Pros

Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs. Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.

Cons

As of Now there is nothing to Dislike about HoduCC,

Response from Hodusoft

Replied March 2020

Thank you so much.

August 2020

Vinesh from Empirical Testing Solutions

Company Size: 2-10 employees

Industry: Telecommunications

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Hoducc user friendly software

Helps organisations to save costs and be more efficient.

Pros

Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

Cons

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

Reasons for Choosing HoduCC

Mainly due to the customer support and the user friendly nature of the software.

Response from HoduSoft

Replied August 2020

Thank you Vinesh.

July 2020

Ankur from Travelopod

Company Size: 51-200 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

July 2020

Good voice solution to recommend

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Pros

It has multiple options for login purpose depending upon your need

Cons

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

July 2020

Ismed from PT Divatel Pratama

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Provides total solution contact center application for our enterprise and government clients

I found HoduCC back in 2019 in the middle of reviewing several call center application that will fit for a government project. We need to choose the best that suit to spec., affordable and stable. Finally we decided to use HoduCC and found that our client is satisfied after finishing this project. Beside that we also found that despite of it is robust and equipped with useful features it is fast to implement and easy to understand. Since then we again use HoduCC to our multinational company client that looking for a contact center with automatic voice dial and whatsapp module. We also use HoduCC for our own cloud contact center solution. I think that HoduCC is the best Omni Channel Contact Center to be used even by business process outsourcing company as this application has already equipped with all voice call center features for inbound call like skill based mapping, disposition module and trouble ticket. The same for outgoing call that needs feature of predictive, progressive or even when you need voice broadcast. This application will integrate all your client channels including sms, email, whatsapp, instagram, facebook, twitter and webchat for your company website. Thanks also for the excellent of HoduCC technical support.

Pros

True Omni Channel, CRM, Ticketing, Disposition and Callback Module

Cons

None of HoduCC to be noticed as cons until now.

Response from HoduSoft

Replied July 2020

Thank you Ismed.

July 2020

Hashim from Maargga Technologies LLC

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Best Omni-Channel Solution

The only Omni-Channel HoduCC, recommended by Agents and Supervisors. Customer experience is excellent and Survey Module make sure the business valuable and recurring.

Pros

The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.

Cons

Mobile App for Agents will be revolutionary.

Reasons for Choosing HoduCC

Ease of use, pricing, features

Response from HoduSoft

Replied July 2020

Thank you.