HoduCC Software
FrontRunners
About HoduCC
HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding.
HoduCC offers a skill-based mapping functionality, which enables administrators to configure assignment strategies and automatically route incoming calls to available agents or relevant departments. Managers ca...
HoduCC Pricing
HoduCC offers a free trial, after which the software is available on a one-time license of $400 per user.
Starting price:
$400.00 one time
Free trial:
Available
Free version:
Not Available
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HoduCC agent dashboard
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HoduCC User Reviews
OVERALL RATING
Showing 1 - 5 of 40 reviews
Maxwell
Verified reviewer
Company size: 51-200 employees
Industry: Insurance
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2022
Full Featured Call Center System
It's been a great ride
Pros
IVR capabilities are top-notch - very flexible and easy set up
Cons
Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement
Reasons for choosing HoduCC
HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price
Reasons for switching to HoduCC
We needed a full featured product with price predictability and transparency.
Austine
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
February 2022
HODUCC: Best of breeds in ominiChannel Solution
Very Comfortable with the product.
Pros
Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured 4. Robust and cost effective.
Cons
Not yet observed as it currently meets all our contact centre expectations.
Reasons for choosing HoduCC
Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well
Ankur
Company size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
July 2020
Good voice solution to recommend
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Pros
It has multiple options for login purpose depending upon your need
Cons
Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.
Gandhi
Company size: 11-50 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
May 2022
HoduCC is Full of Features
Pros
HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.
Cons
There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.
Response from HoduSoft
We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards!
Replied May 2022
Vinesh
Company size: 2-10 employees
Industry: Telecommunications
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
August 2020
Hoducc user friendly software
Helps organisations to save costs and be more efficient.
Pros
Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Cons
Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.
Reasons for choosing HoduCC
Mainly due to the customer support and the user friendly nature of the software.
Response from HoduSoft
Thank you Vinesh.
Replied August 2020
