--- title: "HoduCC Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HoduCC. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HoduCC is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/hoducc-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) / HoduCC Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/hoducc-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/hoducc-profile/alternatives/) # HoduCC User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 96 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 63 reviews (66%) - 4 stars: 30 reviews (31%) - 3 stars: 3 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks. - Their software is user friendly and their will to always improve at innovation is something that encourages Hodu's customers to feel valued and gives hope that therewill always be room for improvement. - What stands out most about HoduCC is its flexibility and depth as a contact center solution. ### Most mentioned cons - For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging. - The configuration process and manuals are not very clear. - Some of the functions stop working overtime. ## HoduCC customer reviews Showing reviews 1-25 of 96 (page 1). ### Excellent Solution for CC - Overall rating: 4/5 - Reviewer: Adolfo T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. easy for integration any channel voice, email, Whatsapp, webchat, for agents from one screen manage different interaction, good basic crm Is Multitenant, integration with google, microsoft for login user, and easy integration with SSO, integration with salesforce #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with various digital channels and intelligent bots, excellent predictive dialer for voice, manage campaing for channel SMS, Whatsapp. Excellent interface for agent, and clear voice with webrtc. #### Cons More APIs for integration, Casic IVR, more reports, and is not possible export data, more documentation #### Reasons for switching to HoduCC ease and integration for new aplication, and multitenant --- ### Feedback on Hodu CC - Overall rating: 5/5 - Reviewer: Adeyinka A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Awesome experience. It’s easy to use and very efficient in availability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity and the user interface make working quite easy. It is also easy to navigate and the reporting module is fantastic. #### Cons Omnichannel aspect. It can be more dynamic and enterprise that is currently #### Reasons for switching to HoduCC Effectiveness and price determined my reason for change --- ### HoduCC Omnichannel Contact Center Platform - Overall rating: 5/5 - Reviewer: Andy D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic Omnichannel Contact Center platform with AI, functionality for modern contact centers and continuous feature enhancements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HoduCC is very scalable, modern UI, with strong Omni channel capabilities. The software is constantly improving and adding valuable features and functionality. Sales The sales and support teams as well as Executives are very responsive and helpful #### Cons The predictive dialer currently does not have North American SIT tone detection which would be a good enhancement. #### Reasons for switching to HoduCC Robust API, more modern features and user interface for agents and admins --- ### The best call solution so far - Overall rating: 5/5 - Reviewer: Ayodeji O. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate HoduCC's efficient call routing, real-time reporting, Zoho CRM integration, and user-friendly interface, which enhance customer service operations and team productivity. #### Cons HoduCC could improve in areas like occasional system lags, system responsiveness, and customization to make navigation more intuitive. #### Reasons for switching to HoduCC My overall experience with Kasooko was disappointing, as it did not deliver as expected. We experienced frequent downtime and could not get value for money. While call routing was available, we struggled with real-time call tracking, which affected our efficiency and customer service operations. --- ### Best and Stable Omnichannel Solution - Overall rating: 5/5 - Reviewer: Mandip S. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered We are happy with Hoducc as it provided all the features we wanted that time when we moved to Hoducc. Reporting, monitoring, recording, configuration, and stability of solution. Now requested to add more features in the solution and their R & D is working on that hope we add that soon in our solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Available functions and features work very well, you did not need support help for months. Before Hodu cc we used a product in which was issue with reports and function were not working properly which impacted our business a lot. #### Cons We have incoming traffic mostly and for that few features need a popup for incoming calls and the call will be picked with a keyboard shortcut and Hoducc team promised that he would provide it in the upcoming versions. #### Reasons for choosing HoduCC Knowlarity team is not approachable and even not respond timely. #### Reasons for switching to HoduCC Stability of solution. The reporting part is not good, recordings are sometimes missed and features are not good. All over its, not a robust product. --- ### Overview of HoduCC performance - Overall rating: 5/5 - Reviewer: Ibironke B. - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. To a large extent the performance of the application is good but if the reporting can be worked on it would be better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its web base and easy to adapt by new agents. #### Cons The reporting is not well detailed which doesn't make reporting easy. #### Reasons for switching to HoduCC The application was slow which is hindering the success of its essence. --- ### F4E Hodu Review - Overall rating: 4/5 - Reviewer: Lyndah R. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far so good! It has provided us with a good platform to manage customer feedback #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A very good product..easy to use and easy to customize #### Cons Nothing at the moment. All is good and working #### Reasons for choosing HoduCC Affordable product Ease of use No annual licenses --- ### Technical Manager - Overall rating: 5/5 - Reviewer: SHARMAARKE C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. hoducc platform is good for call management and related features, except issue of integration of third party is more complicated and not allowed end users to manage the integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Recurring Support and Hi price per agents when require to increase. #### Cons Good Performance Easy to use. Error free. #### Reasons for choosing HoduCC It's built in free switch which is better than other call management. --- ### General Manager - Overall rating: 4/5 - Reviewer: Sharmarke A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience is that HoduCC is very standard and qualified system and recommend everyone interesting to join. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We are very contended all the features of the HoduCC particularly call recording for quality purpose. #### Cons SMS feature is not the way we expected, however in future you can develop the best way that suits customer needs, --- ### Business and Technical Support - Overall rating: 5/5 - Reviewer: Matsemela M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall the engagement in account management, technical support, is brilliant. The staff are welcome and patient on the approach #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their solution meets most of our requirements. The team engagements were proactive for understanding our requirement. #### Cons Lack of support for some legacy systems/protocol such as SOAP/XML and SMPP, were we struggle to integrate but there is an engagement to resolve it. --- ### HoduCC Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall we have been very happy with the HoduCC product. It has provided all of our and our customer needs. It is a great cost effective solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easily configurable. Has a wide area of features that can be configure to fit any scenario, whether it be inbound support, outbound sales, or a combination of different teams with different functions. #### Cons The reporting is good but could be improved. There are lots of canned reports to fit your needs but the ability to customize reports is limited. That being said the canned reports cover the majority of the reporting needs. --- ### Dynamic and Affordable Omnichannel Solution - Overall rating: 5/5 - Reviewer: Cyrus W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great omnichannel solution for any company size and affordable pricing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comprehesiveness of contact centre functionality - almost anything you can think of is included. #### Cons Navigation could possibly be simplified to improve ease of use. --- ### Contact Center Solution - Overall rating: 5/5 - Reviewer: Ranjan S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use Refreshed User Interface Features #### Cons Support is a area where improvement is required. --- ### HoduCC Experience Feedback - Overall rating: 5/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The experience has been good thus far from a user perspective.The support however is not reliable - Errors that may result to business critical decisions need to be fixed asap once a ticket is raised.Pricing still need to be reviewed to make it affordable for most SMEs.Reduce the one-off implementation cost.Organize worskshops to help clients learn more features and encourage full utilization of the solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs. #### Cons Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client. --- ### Good but slightly expensive - Overall rating: 5/5 - Reviewer: Winanjaya A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Nice solution but please consider to integrate with ChatGPT as this would be improve customer experience before they being served by the available agent. Also please add the IVR Bank Transaction that supports both english and bahasa (since I’m from Indonesia) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility and easy to use, rich features #### Cons Chatbot integrationIVR Bank TransactionMarket Place Integration --- ### HoduCC Review - Overall rating: 5/5 - Reviewer: Andrej H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have a global team so using HoduCC allows us to connect in one system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration into our data centres. Ease of use. #### Cons Admins not being able to take phone calls. #### Reasons for switching to HoduCC For control in our data centre. --- ### HoduCC review - Overall rating: 4/5 - Reviewer: Joseph I. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We use it mostly for telemarketing. I will like lead generation metrics to be integrated into the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Call monitoring.Coaching and call transfer #### Cons Network distruption. The network integration does not sit well with our local Telco and internet service providers. --- ### Hoducc Review - Overall rating: 4/5 - Reviewer: Emmanuel O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports. #### Cons The font need to be more attractive as it is currently look dull. --- ### HoduCC Review - Overall rating: 5/5 - Reviewer: Chiamaka E. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. satisfactory #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros HoduCC is very user-friendly and has a lot of features that are needed for CRM #### Cons the CDR often varies with what the service provider shares. --- ### Admin Profile , Supervisore, Agent - Overall rating: 4/5 - Reviewer: Chansea S. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Call Center, social network , holiday week-off #### Cons call complaint, can user multiple sip trunk at the same time #### Reasons for choosing HoduCC Bc it is helpful for my company is communicate with customer --- ### Our Experience with HoduCC - Overall rating: 5/5 - Reviewer: Edouard L. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I am convinced that we have made a good choice by selectin HoduCC and I am sure that we will continue to discover more functionalities which we have not uncovered yet. The team is willing to offer additional support on demand as well if this makes sense for their customers and their products. So far so good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Queue & Campaign Managements is nice and easy. The various rights given to users. Creating IVR. Integrating with Telegram channel. Without being an expert in Telephony System, we can have plenty of flexibility. #### Cons It took me a while to understand the logic of the system and after setting up 4 different trunks with 4 different Telco, I can see that this is not straight forward for someone who is not acquainted fully with digital telephony. HoduCC teams have been supportive during the process though to help us go through this. #### Reasons for switching to HoduCC To get multi channel and to be more independent from an ongoing administration perspective --- ### one software have all functions of call center - Overall rating: 5/5 - Reviewer: Loeng t. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Make more customer satisfaction #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Omni-channel easy to use and more liable to use #### Cons Run on Free OS, CentOS is free license for enterprise companies, it is a concern of security and support #### Reasons for choosing HoduCC one software have all functions of call center --- ### HoduCC review - Overall rating: 5/5 - Reviewer: Mohsen I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. very good comparing to the price #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Functionalities, simplicity to implement ad the price #### Cons They can make some progress in the openness #### Reasons for switching to HoduCC mainly the price --- ### FPComms - Overall rating: 4/5 - Reviewer: Darryl B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy navigation of system and reports. Quick and efficient dashboards for real time information of agents and campaigns #### Cons Difficulty in integration to social media offerings. No automated reporting system for daily reports #### Vendor response Thank you Darryl. Replied July 2020 --- ### Efficiency - Overall rating: 5/5 - Reviewer: Ronald M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. it was indeed a good experience from the team as they showed the technical installations, assisted with client visits, product knowledge #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease to use, support is available. Very efficient #### Cons so far things are good and no concerns so far ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/?page=2) --- HoduCC Reviews, Pros and Cons - 2026 Software Advice