Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"I love the reporting capabilities which gives a whole lot of accountability to the organization. The dashboard is quite detailed and apt for support."
"Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits."
"Easy navigation of system and reports. Quick and efficient dashboards for real time information of agents and campaigns"
Cons
"Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this."
"I hope if the price and support price, be lower"
"Lack of Omnichannel availability. The email support can also do a whole lot better especially from escalation perspectives. "
HoduCC Reviews
Filter by:
January 2019

Mittal from Supratech Micropath
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Contact center for varying business sizes
Skill based routing reduces helps managing the call flow in the peak hours in more adequate manner
Pros
Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs. Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.
Cons
As of Now there is nothing to Dislike about HoduCC,

Response from Hodusoft
Replied March 2020
Thank you so much.
July 2020
Ismed from PT Divatel Pratama
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Provides total solution contact center application for our enterprise and government clients
I found HoduCC back in 2019 in the middle of reviewing several call center application that will fit for a government project. We need to choose the best that suit to spec., affordable and stable. Finally we decided to use HoduCC and found that our client is satisfied after finishing this project. Beside that we also found that despite of it is robust and equipped with useful features it is fast to implement and easy to understand. Since then we again use HoduCC to our multinational company client that looking for a contact center with automatic voice dial and whatsapp module. We also use HoduCC for our own cloud contact center solution. I think that HoduCC is the best Omni Channel Contact Center to be used even by business process outsourcing company as this application has already equipped with all voice call center features for inbound call like skill based mapping, disposition module and trouble ticket. The same for outgoing call that needs feature of predictive, progressive or even when you need voice broadcast. This application will integrate all your client channels including sms, email, whatsapp, instagram, facebook, twitter and webchat for your company website. Thanks also for the excellent of HoduCC technical support.
Pros
True Omni Channel, CRM, Ticketing, Disposition and Callback Module
Cons
None of HoduCC to be noticed as cons until now.
Reasons for Switching to HoduCC
HoduCC is more mature, stable and already provided all feature we need for a contact center

Response from HoduSoft
Replied July 2020
Thank you Ismed.
July 2020
Ankur from Travelopod
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
July 2020
Good voice solution to recommend
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Pros
It has multiple options for login purpose depending upon your need
Cons
Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.
July 2020
Hashim from Maargga Technologies LLC
Company Size: 11-50 employees
Industry: Computer & Network Security
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2020
Best Omni-Channel Solution
The only Omni-Channel HoduCC, recommended by Agents and Supervisors. Customer experience is excellent and Survey Module make sure the business valuable and recurring.
Pros
The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.
Cons
Mobile App for Agents will be revolutionary.
Reasons for Choosing HoduCC
Ease of use, pricing, features
Reasons for Switching to HoduCC
Less features, high maintenance

Response from HoduSoft
Replied July 2020
Thank you.
July 2020
Mike from BRDSOFT
Company Size: 2-10 employees
Industry: Computer & Network Security
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Flexible and Trustable software
We have implmented HoduCC on different kind (and sizes) of customers, with different needs, the implementation is very easy as they perform all the process, give you a training and help you whenever you need.
Pros
HoduCC is how a software must be, easy to use, with good support, flexible, you can ask for any kind of integration and their team is able to develop, we must have partners like this, this make our business trustable
Cons
We have no complaints, everything we expect is there, and when we need something that is not, we can ask to develop
Reasons for Choosing HoduCC
We search a lot of voice platform which met our needs, and this one (HoduCC) was chosen because is stable, flexible, robust and very well documented.

Response from HoduSoft
Replied July 2020
Thank you!
July 2020
Adeyinka from Avetium Consult Ltd
Company Size: 11-50 employees
Industry: Outsourcing/Offshoring
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2020
Accountability
It has been a wonderful experience.
Pros
I love the reporting capabilities which gives a whole lot of accountability to the organization. The dashboard is quite detailed and apt for support.
Cons
Lack of Omnichannel availability. The email support can also do a whole lot better especially from escalation perspectives.
Reasons for Choosing HoduCC
Simplicity and reporting capabilities
September 2020
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
YAXXA - HoduCC
The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.
Pros
We love the fact that the system comes fully loaded with plenty of amazing features and the HoduCC Team is always willing to assist in adjusting things to your requirements, whether it be changes to current features or adding your requirements to their road map.
Cons
Nothing we are currently very happy with the platform.
July 2020
Sheejan from Reon Technologies
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
HuduCC and PBX solution
Single solutions for all channels
Pros
It is great product for Contact Centers and IP PBX solutions. If any customer wanted to make happy of their customer providing best customer care service definitely, they have to look into HuduCC
Cons
I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers. however, if you are looking for I don't suggest UI based IVR application development
Reasons for Choosing HoduCC
Great support and stable solution with subject matter experts

Response from HoduSoft
Replied July 2020
Thank you Sheejan.
July 2020
Darryl from Future Proof Communications
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2020
FPComms
Pros
Easy navigation of system and reports. Quick and efficient dashboards for real time information of agents and campaigns
Cons
Difficulty in integration to social media offerings. No automated reporting system for daily reports

Response from HoduSoft
Replied July 2020
Thank you Darryl.
July 2020
Abd from Special One software and technology
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2020
Very good software
Pros
The Auto call feature. Is a great feature
Cons
I hope if the price and support price, be lower

Response from HoduSoft
Replied July 2020
Thank you Abd Baghdadi.
March 2020
cody from Correct
Company Size: 201-500 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
A Premium contact Center Software for any organization
Pros
In searching for a premium contact center phone platform, I found the available options to be less than satisfying. After learning about HoduSoft’s product, I had several calls with their team and was given access to a demo system. I decided to move forward with trusting HoduSoft to provide the solution I wanted at an affordable price. Working with their team has been no different than working with someone officed in the same building as me. Communication and customer service is second to none. I look forward to working with HoduSoft on many more future products.
Cons
No, There are nothing about that I dislike.

Response from Hodusoft
Replied March 2020
Thank you so much.
April 2021
Adetayo from AccessBET TM Gaming Network LTD
Company Size: 201-500 employees
Industry: Gambling & Casinos
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
Very reliable Software
We use HoduCC for inbound and outbound calls and we can say it is the best value for money. Easy to set, easy to use.
Pros
Easy of use is the major highlights of this software
Cons
there are basically no real issues about the HudoXC for now
August 2020
Vinesh from Empirical Testing Solutions
Company Size: 2-10 employees
Industry: Telecommunications
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Hoducc user friendly software
Helps organisations to save costs and be more efficient.
Pros
Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Cons
Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.
Reasons for Choosing HoduCC
Mainly due to the customer support and the user friendly nature of the software.

Response from HoduSoft
Replied August 2020
Thank you Vinesh.
July 2020
Alejandro from Comnet SA de CV
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2020
HoduCC review
Nice guys, reliable software, reliable customization services, good support services
Pros
Very stable Low hardware requirements Bandwith efficient
Cons
Some CC Features missing, User interface needs some rework, Repot generator is very basic
November 2018
Sumeet from BookOnSpot Travel Solution
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Best for multi-process architecture
Pros
HoduCC CRM application is the one point answer for a superior client benefit. The User Interface is brilliant, simple and most viably clear as crystal. We were looking for a multi-process design for our organization which was appropriate conveyed by the HoduCC Application.
Cons
There is nothing in HoduCC which you not like.

Response from Hodusoft
Replied March 2020
Thank you so much.
July 2020
Kim from AstriCloud Sdn Bhd
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2020
1-2-3 kick off
We have so fare found the HoduCC is very stable and when we have suggestions from our client they will be fast implemented. So keep t up, as HoduCC is a product there will be well known like example Zoom.
Pros
What we had found is the HoduCC is fast to setup, so in a very short time the agents can start working. That make our new clients happy. What we also like is that HoduCC is very flexible and that mean easy to add new agents when the client need.
Cons
When there is a special request for configuration from our client, we need to have assistant from the support team. The support team is very help full and I like to work with them. And we always find a solution.
Reasons for Choosing HoduCC
More power full and features.
July 2020
Triwardhana from Solusi Tekologi Utama
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
July 2020
completed Omni Channel contact center pbx
Pros
Build in CRM with Omni Channel feature such as Calls, email, social media, whatsapp that can manage easily in one system.
Cons
The license only provided perpetual instead annual so it more CaPex then Opex.

Response from HoduSoft
Replied July 2020
Thank you Triwardhana.
July 2020
Faisal from Ennovatech Solutions
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Best & most reliable solution in its class
The whole process became easy and efficient.
Pros
Feature rich, easy to use and most helpful team to coordinate and work with.
Cons
We got all and much more than we were looking for
Reasons for Choosing HoduCC
Best in features and very less price.

Response from HoduSoft
Replied July 2020
Thank you Faisal.
July 2020
Suyog from Bookonspot Travel Solutions Pvt Ltd
Company Size: 501-1,000 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2020
Excellent team and support
Great experience.
Pros
Quite user friendly and easy to use and great support
Cons
Not applicable I have been using this application for long time and found this is good, economical and easy to customize

Response from HoduSoft
Replied July 2020
Thank you.
July 2020
Vinod from Mycloudbazaar Marketplace Pvt Ltd
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2020
Excellent solution
Excellent
Pros
Great product with excellent customer support
Cons
Not applicable. We liked the application

Response from HoduSoft
Replied July 2020
Thank you.
July 2020
Ali from Toshi Sdn Bhd
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
How HoduCC changed the customer service experience
HoduCC has been value for money with good support team
Pros
Omni channel contact centre is real life/cost saving tools for any company which has presence in social media as well as phone system. It offers easy and all in one dashboard for company to take care of customers.
Cons
Overall is a complete product while there are rooms for improvement, specially on how facebook comments shows on agent dashboard
July 2020
Vipul from Brother International India Pvt Ltd
Company Size: 201-500 employees
Industry: Information Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
July 2020
Feed back
Team are supportive
Pros
We are just using this software because before lock-down we have implement and need to use more feature.
Cons
Can't say anything because just now we are using this software.

Response from HoduSoft
Replied August 2020
Thank you Vipul.
March 2017
Jones from Deals-N-Coupons
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2017
Find it really useful in terms of operation and efficiency
We are into business for about 10 years now and just recently we upgraded our Software system. HoduCC was recommended to us by a fellow entrepreneur. At first I was reluctant but soon we got to know it was pretty easy to operate. We found it really useful and efficient. It delivers what it had promised. I am now recommending this to my friends. Really Recommendations to other buyers: I think everyone would love this for its ease of use and the value it adds to the business.

Response from Hodusoft
Replied March 2020
Thank you so much.