--- title: "HoduCC Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HoduCC. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HoduCC is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/hoducc-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) / HoduCC Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/hoducc-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/hoducc-profile/alternatives/) # HoduCC User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 109 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 70 reviews (64%) - 4 stars: 35 reviews (32%) - 3 stars: 4 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It is convenient for making and receiving calls, callbacks, and outbound calls, and it helps make communication with clients more organized and straightforward. - My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks. - HoduCC is a feature rich, reliable omnichannel platform catering to a wide range of industry sectors. ### Most mentioned cons - For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging. - The configuration process and manuals are not very clear. - Some of the functions stop working overtime. ## HoduCC customer reviews Showing reviews 1-25 of 109 (page 1). ### Excellent Solution for CC - Overall rating: 4/5 - Reviewer: Adolfo T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. easy for integration any channel voice, email, Whatsapp, webchat, for agents from one screen manage different interaction, good basic crm Is Multitenant, integration with google, microsoft for login user, and easy integration with SSO, integration with salesforce #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with various digital channels and intelligent bots, excellent predictive dialer for voice, manage campaing for channel SMS, Whatsapp. Excellent interface for agent, and clear voice with webrtc. #### Cons More APIs for integration, Casic IVR, more reports, and is not possible export data, more documentation #### Reasons for switching to HoduCC ease and integration for new aplication, and multitenant --- ### Value for Money - Overall rating: 4/5 - Reviewer: Antony N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Good value for money compared to the other enterprise platforms in the market, with similar rich features that my team can use to deliver excellent customer experience without high investment costs. #### Cons Setup, configuration and onboarding took longer than expected, delaying our kick-off by nearly 72 hours. #### Reasons for switching to HoduCC Functionalities are too basic for the kind of clientele we want to serve --- ### HoduCC Omnichannel Contact Center Platform - Overall rating: 5/5 - Reviewer: Andy D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic Omnichannel Contact Center platform with AI, functionality for modern contact centers and continuous feature enhancements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HoduCC is very scalable, modern UI, with strong Omni channel capabilities. The software is constantly improving and adding valuable features and functionality. Sales The sales and support teams as well as Executives are very responsive and helpful #### Cons The predictive dialer currently does not have North American SIT tone detection which would be a good enhancement. #### Reasons for switching to HoduCC Robust API, more modern features and user interface for agents and admins --- ### HODUCC REVIEW. - Overall rating: 3/5 - Reviewer: Sadat N. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. the experience hasn't been bad and i can rate it 6/10 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros VOICE BROADCASTING AND THE A GOOD INTERFACE #### Cons Some of the functions stop working overtime. --- ### Excellent technology back by available and knowledgable support - Overall rating: 5/5 - Reviewer: Neil F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've had a very positive experience with HoduCC, and I look forward to working with the team for years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HoduCC is a feature rich, reliable omnichannel platform catering to a wide range of industry sectors. There's a strong focus on R&D, with new features and continuous improvement on existing ones. Aggregating the various channels is seamless, and easy to both use and manage. The dedicated team at HoduCC offers exceptional support and service, and the genuine partnership we've been able to build with the Hodu team has been a real highlight. #### Cons No cons come to mind. As with any digital product, there are hurdles to overcome from time to time, but these are professionally managed in conjunction with the HoduCC team. There's a wide range of ready to use AI tools already, and I'm looking forward to seeing many of these developed out further, so HoduCC can lead the market here the way it does in so many other areas. --- ### Underrated Contact Center APP - Overall rating: 5/5 - Reviewer: James A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with HoduCC has been positive, especially in delivering a scalable and feature-rich contact center solution. The platform supports both inbound and outbound operations with capabilities like IVR, call routing, call recording, and real-time monitoring. Its multi-tenant architecture makes it suitable for service providers and growing businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stands out most about HoduCC is its flexibility and depth as a contact center solution. It offers enterpise level features with affordability, features like skill-based routing, IVR, call recording, real-time analytics, and seamless integrations with Zoho and Salesforce, making it highly adaptable to different business needs. The multi-tenant architecture is especially valuable for scaling and managing multiple clients efficiently. I also appreciate its support for both inbound and outbound campaigns, including predictive dialing. The reporting capabilities provide actionable insights for performance optimization. Overall, HoduCC strikes a strong balance between advanced functionality and customization, making it a reliable platform for delivering efficient, data-driven customer engagement experiences. #### Cons The user interface, though functional, could be more intuitive and modern to improve agent and admin experience. Additionally, certain features such as advanced analytics. --- ### Value for Money - Overall rating: 5/5 - Reviewer: Abiodun S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The easy to use and the seamless reporting module alongside the call quality and call center capability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use,Value for Money,Call Quality and Features, Call Management\,Meeting Summaries,Note Taking #### Cons The solution meets the value for money and there is nothing less just need to enhance the look and feel (UIUX) #### Reasons for switching to HoduCC The reporting and the call center management --- ### VoIP and PBX Manager - Overall rating: 4/5 - Reviewer: Neville Branham N. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Their software is user friendly and their will to always improve at innovation is something that encourages Hodu's customers to feel valued and gives hope that therewill always be room for improvement. #### Cons Has less queue ability, what I mean here is that you can have two different queues, and you would like one of them to be a priority for calls and the other one a secondary option. That so far is not applicable. --- ### Call Quality & Features - Overall rating: 4/5 - Reviewer: Emmanuel M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience with HoduCC has been positive and informative. The training helped me understand the key features, business benefits, and how to effectively present HoduCC as a solution to customers' contact-center challenges. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like HoduCC Omnichannel Call Centre because it brings calls, chats, emails, social media, and other customer interactions into one platform. It helps businesses respond faster, manage customers better, track conversations, and improve overall customer service. #### Cons What I liked least about HoduCC was that some of the features and technical terms were a bit complex at first. It took some time to fully understand how the different modules work together. However, with more hands-on practice and training, it became easier to understand. --- ### Hoducc review - Overall rating: 4/5 - Reviewer: Tonny S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience with HoduCC has been positive. It is a reliable and feature-rich contact center solution that provides excellent call management capabilities and supports business growth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciate flexibility, scalability, and ability to support both on-premises and cloud deployments #### Cons Some advanced configurations require technical expertise and can be challenging for first-time administrators. --- ### Feedback from the Callcenter floor - Overall rating: 4/5 - Reviewer: Kevin E. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Have good feed back from head of contact center and users #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Reporting is good - call time and audio - access to backend data is good and - clear voice communication #### Cons Still using No much down time so no comments #### Reasons for switching to HoduCC For better Agent checks Reporting and spot checks Backend support --- ### Business and Technical Support - Overall rating: 5/5 - Reviewer: Matsemela M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall the engagement in account management, technical support, is brilliant. The staff are welcome and patient on the approach #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their solution meets most of our requirements. The team engagements were proactive for understanding our requirement. #### Cons Lack of support for some legacy systems/protocol such as SOAP/XML and SMPP, were we struggle to integrate but there is an engagement to resolve it. --- ### HoduCC Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall we have been very happy with the HoduCC product. It has provided all of our and our customer needs. It is a great cost effective solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easily configurable. Has a wide area of features that can be configure to fit any scenario, whether it be inbound support, outbound sales, or a combination of different teams with different functions. #### Cons The reporting is good but could be improved. There are lots of canned reports to fit your needs but the ability to customize reports is limited. That being said the canned reports cover the majority of the reporting needs. --- ### Dynamic and Affordable Omnichannel Solution - Overall rating: 5/5 - Reviewer: Cyrus W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great omnichannel solution for any company size and affordable pricing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comprehesiveness of contact centre functionality - almost anything you can think of is included. #### Cons Navigation could possibly be simplified to improve ease of use. --- ### HoduCC - Complete Omni-Channel Solution - Overall rating: 5/5 - Reviewer: Neil F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes. HoduCC provides. HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service. #### Cons The platform caters to our requirements, whenever we have arrived at a road block we have always been able to jointly resolve the matter. #### Reasons for choosing HoduCC HoduCC is a competitive and agile product that delivers. --- ### Full fledged VoIP Contact Centre Solution with ease to handle multiple Feature modules - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros 1. Ease to implement 2. Ease to configure 3. Very User friendly UI 4. Ease for end user Modules #### Cons 1. Need to work on Road Maps rapidly 2. Need to share Immediate updates and bug fixes --- ### I can only recomend HoduCC - Overall rating: 5/5 - Reviewer: Kim D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I'm working very well and close with the team, doesn't matter what kind of issue (sales/support) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how fast agents can use the system. The learning process is very short.It have nearly all the features as the big an complex systems.It is able to get request customized, for a fair price and time .Support team assist very professional. #### Cons That the time line for the customization can be shorter. --- ### Good but slightly expensive - Overall rating: 5/5 - Reviewer: Winanjaya A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Nice solution but please consider to integrate with ChatGPT as this would be improve customer experience before they being served by the available agent. Also please add the IVR Bank Transaction that supports both english and bahasa (since I’m from Indonesia) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility and easy to use, rich features #### Cons Chatbot integrationIVR Bank TransactionMarket Place Integration --- ### call out product - Overall rating: 4/5 - Reviewer: Sarah J. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The call out, the product is easy to use. #### Cons every feature is good, with no negative reviews. --- ### Hoducc - Overall rating: 4/5 - Reviewer: Evelyn O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been good. However, we experience some downtime at times #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the Real-Time Reporting/call recording #### Cons There are no aspect of the product that is difficult to use --- ### HoduCC is Full of Features - Overall rating: 4/5 - Reviewer: Gandhi T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features. #### Cons There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics. #### Vendor response We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards! Replied May 2022 --- ### HoduCC Review - Overall rating: 5/5 - Reviewer: Jacob A. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to access, log in and navigate when used #### Cons I dont have any issue with HoduCC, it's a great product --- ### Good solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive interfacesCapacity and performance #### Cons Statistics dashboards and supervisor profil --- ### Our Experience with HoduCC - Overall rating: 5/5 - Reviewer: Edouard L. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I am convinced that we have made a good choice by selectin HoduCC and I am sure that we will continue to discover more functionalities which we have not uncovered yet. The team is willing to offer additional support on demand as well if this makes sense for their customers and their products. So far so good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Queue & Campaign Managements is nice and easy. The various rights given to users. Creating IVR. Integrating with Telegram channel. Without being an expert in Telephony System, we can have plenty of flexibility. #### Cons It took me a while to understand the logic of the system and after setting up 4 different trunks with 4 different Telco, I can see that this is not straight forward for someone who is not acquainted fully with digital telephony. HoduCC teams have been supportive during the process though to help us go through this. #### Reasons for switching to HoduCC To get multi channel and to be more independent from an ongoing administration perspective --- ### call reviews - Overall rating: 3/5 - Reviewer: Jennifer O. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The product isn't easy to use for a first timer #### Cons The character icons are not easy to understand ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/?page=2) --- HoduCC Reviews, Pros and Cons - 2026 Software Advice