Humach Interaction Engine


 

Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across various industry verticals such as health care, retail, financial services, consumer products and more. Key features include live chat, surveys and feedbacks, a help desk and more.

Humach’s Advanced Analytics and Real-Time Dashboard features can be used as-is or can be customized by the users to include multiple key perfromance indicators. Together with Humach's open and published APIs, the user interface can be customized by the users according to their business requirements.

Using automation, global queuing and advanced call routing, Humach provides users features such as interactive voice response (IVR), delivery to different endpoints, access to agents in multiple locations, skill-based routing and the option for self-service.

Services are offered on a monthly subscription basis that includes support via phone, email and an online knowledge base.

 

Humach Interaction Engine - Salesforce integration
 
  • Humach Interaction Engine - Salesforce integration
    Salesforce integration
  • Humach Interaction Engine - Agent status
    Agent status
  • Humach Interaction Engine - Call screen
    Call screen
  • Humach Interaction Engine - Analytics
    Analytics
  • Humach Interaction Engine - Users
    Users
  • Humach Interaction Engine - Supervisor dashboard
    Supervisor dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

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