NICE inContact vs Kixie PowerCall

NICE inContact has 456 reviews and a rating of 4.17 / 5 vs Kixie PowerCall which has 142 reviews and a rating of 4.77 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.17 / 5 (456)

4.77 / 5 (142)

Ease-of-Use

4.0 / 5

5.0 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

April 18, 2021

March 17, 2021

Pros/Cons

  • Pros

  • Easy to use! Very use friendly. Great for visibility.

  • I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work

  • Cons

  • The call quality is high but if you have headsets that aren't very good it can create issues with audio.

  • Sometimes calls are choppy due to it being over the internet. However, the flexibility of working form anywhere out ways that small occasional inconvenience.

  • Pros

  • This product is very easy to use. I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

  • I like that it is very simple to use and that we were up and running within minutes. I also like that they let me use the software for a week before deciding. Great team and customer service.

  • Cons

  • User interface is a little out dated (hard to tell when certain features like 'do not disturb' are on vs off), but it sounds like they're making changes there which is great.

  • Sometimes it can freeze and cause some problems but overall very good

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2021

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2 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos