NICE CXone

NICE CXone vs LiveAgent

4.17

(521)

NICE CXone has 521 reviews and a rating of 4.17 / 5 stars vs LiveAgent which has 1162 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.17 / 5 (521)
4.68 / 5 (1162)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
September 13, 2022
September 30, 2022
Pros/Cons
  • Pros

  • NICE offers the ability to integrate most communication channels in to a single agent interface.
  • The most important thing that I like about this software is that it is tracking everything you do.
  • Cons

  • When there is an outage it can be very difficult as the whole system typically fails at the same time. This has been very rare fortunately.
  • Nothing at this time that I dislike about this software.
  • Pros

  • Its feature set is quite good with good technical ability to answer questions.
  • Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.
  • Cons

  • I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.
  • Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.
Pricing Range
Product Demo
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2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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