--- title: "Squaretalk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Squaretalk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Squaretalk is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) / Squaretalk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/alternatives/) # Squaretalk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 133 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 111 reviews (83%) - 4 stars: 21 reviews (16%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. - squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. - The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. ### Most mentioned cons - We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. - We couldn't justify the cost or setup time of traditional enterprise call center platforms. - Before switching, managing agent workflows and call distribution was chaotic—we used different systems that didn’t communicate well, and supervisors had to constantly intervene. ## Squaretalk customer reviews Showing reviews 1-25 of 133 (page 1). ### Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized - Overall rating: 4/5 - Reviewer: Venkat R. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. #### Cons The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. --- ### The AI agent works around the clock - Overall rating: 4/5 - Reviewer: Benjamin W. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Many customer inquiries arrive outside business hours or during busy periods. The AI agents ensure every caller receives an immediate response and that important information is captured before a human agent gets involved. This improved responsiveness and reduced pressure on our service teams during peak demand. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The AI voice agents integrate directly with our contact center workflows and CRM. They can answer common questions, gather policy information, schedule callbacks, and route customers to the appropriate department. Everything is logged automatically, providing full visibility into every interaction. #### Cons I'd like additional conversation analytics that help identify where callers most frequently request a transfer to a human representative. --- ### Highly recommended software - Overall rating: 5/5 - Reviewer: Roee B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best software for companies that need voip solutions and call center solutions #### Cons All good as they provide very good solution for our demand and needs --- ### Contact Management Keeps Every Interaction Organized - Overall rating: 5/5 - Reviewer: Carlos S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Client information was spread out between spreadsheets, our CRM, and the phone system. Having all of this information in one place has eliminated duplicated work and allowed for better note-keeping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The built-in contact management module provides our virtual assistants with an easy-to-use place to view customer information, past interactions, notes, and tags. It is particularly useful for teams that want to maintain an up-to-date client history without having to open multiple systems while on a call. The CRM ID helps us quickly find and identify the right records. #### Cons More bulk-editing options for contact tags and fields would be helpful while working with large databases. --- ### A decent tool for remote teams - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a mostly positive experience with Squaretalk, finding it to be a reliable tool for my team's communication needs. While it's not without its occasional hiccups, I appreciate the ease of use and the ability to integrate it with other tools we already use, making it a valuable addition to our workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Squaretalk's real-time transcription feature works well enough for our team's remote meetings. We've been using it for about two years now, and it's pretty solid. It's also pretty easy to use, even for our less tech-savvy team members. #### Cons One minor complaint is the occasional lag in syncing our recordings with the transcription. It's not a huge deal, but it can be kind of annoying when you're trying to review a meeting. --- ### Capable contact center at a price that doesn't match the feature list - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Day-to-day use is super simple. Our agents worked from the browser phone with no software to install, and most of them were productive within their first day. Our supervisor team could monitor live and pull the numbers themselves instead of asking someone else on our team to build a simple report. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had call routing, IVR, recording, real-time monitoring, reporting, and CRM integration on a plan that cost a fraction of the enterprise platforms we looked at, and we weren't paying an implementation team to get there. #### Cons Mostly the initial setup. Anything which is not basic can get you some learning curve to get on top of it, such as complex routing, multi-step workflows and campaign logic, which we use heavily on a daily basis. --- ### Easy-to-Use Communication Platform with Strong Call Management - Overall rating: 4/5 - Reviewer: Yugansh G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Squaretalk has been positive. The platform is easy to navigate, and the call management and communication features are useful for day-to-day operations. Setup was relatively straightforward, although some advanced features took a little time to get familiar with. There is room for improvement in a few areas, but overall it has been a reliable and convenient communication solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros SquareTalk is easy to use and has a clean, intuitive interface. I particularly like the call management features and the convenience of having phone, SMS, and email communication in one platform. The setup process was straightforward, and the overall experience has been smooth. #### Cons The learning curve can be a little steep initially, especially when exploring some of the more advanced call management features. A few areas of the interface could also be more intuitive, and occasional minor bugs or delays would be helpful to address. --- ### Easy-to-use call center platform with great support - Overall rating: 5/5 - Reviewer: Deepak P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a reliable, easy-to-use call center platform. It's especially good for teams that want quick setup and responsive support, with a few gaps in customization and integrations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and quick to set up, with an intuitive interface and a low learning curve. Support is responsive, including on weekends. The predictive dialer, IVR, campaign management, and real-time dashboard help agents spend more time on actual conversations. Scaling agents up or down is simple, and local numbers in many countries help with international outreach. #### Cons The lead management system has limited customization. We had minor issues with list uploads, though support fixed them quickly. Some agents would like a dark mode. Integrations are less extensive than some competitors, and the pricing can be high for smaller budgets. --- ### Simple and Convenient Communication Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Squaretalk provides a simple and convenient communication experience. It is easy to navigate and offers useful features for everyday calling and messaging. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and convenient for managing calls and messages. The interface is straightforward and the overall experience is smooth. #### Cons Some features could be easier to discover, and occasional improvements to performance and reliability would be helpful. --- ### Reliable and Easy-to-Use Business Calling Platform - Overall rating: 5/5 - Reviewer: Aniket G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Squaretalk has been a positive experience. The platform is easy to use, reliable for business communication, and offers useful call management features. The interface is straightforward, though reporting and customization could be improved further. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy-to-use interface with a clean and intuitive workflow. Reliable voice quality and stable call connectivity. Useful features for managing and monitoring business calls efficiently. Easy integration with existing communication workflows. #### Cons Reporting and analytics could be more detailed and customizable. Some advanced features have a slight learning curve. More integration options would make the platform more flexible. --- ### Overall a positive experience with Squaretalk - Overall rating: 5/5 - Reviewer: Feri V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First of all I would like to appreciate our Account Manager [sensitive content hidden] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue #### Cons High rates on some destinations, SMS not working #### Reasons for choosing Squaretalk SMS worked before, better voicemails, easy-to-use softphone --- ### Sleep peacefully with Squaretalk - Overall rating: 5/5 - Reviewer: Dejan G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Great phone calls quality, very easy for using and administering, as well as custom integrations. Having in mind all of these, great collaboration for the past almost two years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value for money and amazing customer support in short. Low phone call prices, special prices for EU zone. Customer support that can be called instant support. #### Cons They still do not have a mobile app. As per my information, they are working on it, so this expectation will be covered soon. --- ### Meets Our Needs - Overall rating: 5/5 - Reviewer: Aditya S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We switched software because of consistent call problems, including dropped calls, bad audio, and connection delays. The customer service was very slow to reply and never after their business hours. We’ve seen none of these issues with Squaretalk. We have the advanced VoIP features we need without additional fees and the support is 24/7. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The sales rep was very helpful and offered us a better price than other companies we spoke to. He really listened to our needs and requirements and worked to get us as much as possible for our money. I was very surprised that the deployment and support people were equally helpful. #### Cons I just wish if they had an app, but overall everything else is okay --- ### A really great softphone system for small businesses - Overall rating: 5/5 - Reviewer: Albert P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been great, support is great as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and accessibility in many countries. Their customer support is also topnotch and readily available. #### Cons The previous app was a bit aged and needs to be much more user friendly. --- ### Seamless Global Engagement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning. #### Cons Honestly, I have no major gripes after 2+ years of using Squaretalk. --- ### The best call center I've worked with - Overall rating: 5/5 - Reviewer: Kim W. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with. #### Cons Really not much, otherwise I won't be writing this positive review. #### Vendor response Thank you for your glowing review and for being a loyal Squaretalk user for over two years, Kim! We're thrilled to hear that you find our call center platform both user-friendly and feature-rich. It's wonderful to know that our support team has been meeting your needs so well. Your kind words, especially considering your experience with other call center software vendors, have truly made our day! Your feedback motivates us to continue delivering the best service possible. If you ever have any suggestions or additional feedback, we'd love to hear from you. Thanks again, and we're excited to continue supporting your team! Replied August 2024 --- ### Easy to assimilate and work - reports need more time to be more effective - Overall rating: 4/5 - Reviewer: John F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy software for agents and managervery comfortable interface for managers to control the agents #### Cons reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC #### Vendor response Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶 We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝 Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes. Replied September 2023 --- ### Work with the Squaretalk team - Overall rating: 5/5 - Reviewer: Anastasia G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work. #### Cons For now there is nothing to complain about. #### Reasons for switching to Squaretalk The opportunity to record the calls and have all the information about the calls made in one place. Access to statisiques and organizing the work of our team. #### Vendor response Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk! And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly. Replied January 2024 --- ### Great Product For My Teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal. #### Cons The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group. #### Vendor response Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases! Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help. Replied June 2022 --- ### customer services our experience - Overall rating: 5/5 - Reviewer: Kaif Ahmed S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered overall experience with this software was good and help us a lot to increase our business revenue #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool #### Cons nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good #### Vendor response Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help. Replied June 2022 --- ### Amazing Software, Amazing Support - Overall rating: 5/5 - Reviewer: Jay S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly). The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software. In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly. No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX. Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies. #### Cons UI could be improved on the admin side. The agent side is nearly perfect. #### Reasons for choosing Squaretalk SquareTalk was the only one that was willing to make a full integration with ALL of our business tools at a reasonable cost. #### Vendor response Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more. Replied February 2022 --- ### Best Voip provider ever tried - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The strongest points of Squaretalk are the number of features and the customer service, far better than the average of the industry. #### Cons The customization of the leads management system. #### Vendor response We are so happy to hear this feedback and that you have chosen Squaretalk as your VoIP provider! It seems like the customization of the leads management system is the main challenge you brought up - we will take that into account and keep working to improve our product. If you have any other feedback, please let us know! Replied November 2022 --- ### This is just what our company needed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The team provided thorough explanation of the systems and conducted themselves with utmost professionalism. Their offer to let us test the system independently for a few hours was exceptional and greatly satisfied our tech team. The synergy between the two softwares is impressive and filled a huge gab in our internal processes. The sales process was remarkably smooth and efficient. #### Cons In a perfect world it would have been a single system but I'm not technical enough to know if this is possible. #### Vendor response Thank you for your review! We're glad our team's professionalism and system testing were beneficial. It's great to hear our software has improved your processes! If you have any questions, feel free to reach out. P.S. Integrating the systems into a single platform is part of our future roadmap, so stay tuned! Replied May 2024 --- ### Excellent Customer Support Service - - Overall rating: 5/5 - Reviewer: Artemis E. - Verified reviewer: Yes - Industry: Investment Banking - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Highly satisfied with the system, its features and customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team of Customer Support are very friendly and helpful. They are always available to fix any issue or answer any of our questions. The communication with them is very easy and we really appreciate their help throughout all the process. Especially, [sensitive content hidden] handled everything from the start, guided us and made sure that the set up and integration will be made quickly and without any problem on the way.The system was set up very quickly and it is very simple and practical to use for both users and administrators. Highly recommended for all business in order for their teams to be more efficient. #### Cons Haven't experienced any problem so far. Any issue that might have arisen has been immediately fixed by customer support team. #### Vendor response Thanks so much for sharing your experience, Artemis! We're beyond thrilled to hear that you're so satisfied with our customer support team and the ease of using our system. A smooth setup and integration process is what we aim for, so it's fantastic to know we delivered. Special kudos to our team for guiding you so effectively through the process. We'll make sure they get the high-fives they deserve! 🙌 If you ever run into any issues or have suggestions on how we could improve your experience, please don't hesitate to reach out. Replied September 2023 --- ### Squaretalk review - Overall rating: 4/5 - Reviewer: David M. - Industry: Gambling & Casinos - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy so far with the level of service and the product serve our needs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 24 hour support, reasonable rate, easy deployment #### Cons changing did's is quite expensive for my liking, checking spam numbers cost a fee as well #### Reasons for switching to Squaretalk service wasn't great, the pricing and product were good, but the level of service is not as good as it is in squaretalk #### Vendor response Thank you for sharing your Squaretalk experience, David! It's great to hear we've met your expectations in such a dynamic industry. We understand your concerns about the costs for changing DIDs and checking spam numbers. Rest assured, we're committed to ensuring our services remain cost-effective and continually review our pricing to reflect the value we aim to provide. Your feedback is invaluable in this process. We're thrilled Squaretalk has provided a level of service that stands out from your previous provider. Thank you for choosing us, and we look forward to continuing to support your business. Replied January 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/?page=2) --- Squaretalk Reviews, Pros and Cons - 2026 Software Advice