--- title: "Squaretalk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Squaretalk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Squaretalk is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) / Squaretalk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/alternatives/) # Squaretalk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 120 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 101 reviews (84%) - 4 stars: 18 reviews (15%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. - squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. - The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. ### Most mentioned cons - We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. - We couldn't justify the cost or setup time of traditional enterprise call center platforms. - Before switching, managing agent workflows and call distribution was chaotic—we used different systems that didn’t communicate well, and supervisors had to constantly intervene. ## Squaretalk customer reviews Showing reviews 1-25 of 120 (page 1). ### Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand - Overall rating: 5/5 - Reviewer: Radhika M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. #### Cons Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. --- ### Reporting That Really Informs Decisions - Overall rating: 5/5 - Reviewer: Eliza L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. #### Cons Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. --- ### Highly recommended software - Overall rating: 5/5 - Reviewer: Roee B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best software for companies that need voip solutions and call center solutions #### Cons All good as they provide very good solution for our demand and needs --- ### Squaretalk summary - Overall rating: 4/5 - Reviewer: Bartłomiej Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros - Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns #### Cons No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents #### Vendor response Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback. Replied December 2022 --- ### The best manager of your support department - Overall rating: 5/5 - Reviewer: Paras G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. #### Cons The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. #### Reasons for switching to Squaretalk pricing was the main reason of our switch. --- ### A Good Fit for a Growing Small Business - Overall rating: 4/5 - Reviewer: Issam H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We couldn't justify the cost or setup time of traditional enterprise call center platforms. Squaretalk gave us everything we needed to compete with larger providers at a fraction of the cost. Our team of eight now operates with the structure and efficiency of a much larger operation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For a small business, the value is exceptional. We get enterprise-grade features - dialing, whatsapp, IVR, real-time monitoring, CRM integration, without the price tag or the implementation complexity that usually comes with them. Our dedicated account manager has been a genuine asset. #### Cons A universal search bar inside the admin panel would make finding specific settings faster. Navigation is logical, but quicker access would help. --- ### A stable and dependable Platform for high volume campaigns. - Overall rating: 5/5 - Reviewer: Jitendra P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We had a solution before which was not good when the load became peak thus directly affecting the conversion rates and customer satisfaction. With Squaretalk, we cease to plan based on limitations of the system. The team is performance oriented as opposed to working around instability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quality of calls made is also constant even when our call volumes are highest. We have several concurrent outbound campaigns and have never had any significant degradation. One of the best features of the platform has been the infrastructure reliability. #### Cons The active campaigns may be more consolidated and the campaign overview screen can be streamlined to switch between active campaigns. --- ### Thumbs up to squaretalk - Overall rating: 4/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Squaretalk has made it very for us to ask for help. We appreciate that there is a whatsapp group that replies very quickly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Their ease of use, and timely support. Squaretalk has made it easy to understand their platform and to ask for guidance #### Cons The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth. #### Vendor response Има ли нужда от повече в коментара? Hi Kevin, Thank you for taking the time to review Squaretalk! We're thrilled to hear that our support team was so helpful and responsive. The Spam Checker plans start from $20/month for 200 spam checks, and can easily be upgraded to fit your company's needs. You can activate it from the client portal or by consulting your account manager. Replied March 2026 --- ### Forecasting and staffing made easier" Job Title: Contact Center Director - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience. With better visibility into call volume trends, our scheduling is now much more accurate, and our service levels are more consistent across the board. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The performance and call volume data provided by Squaretalk has significantly improved the way we plan staffing. We can now anticipate busy periods and schedule agents in advance, instead of constantly reacting to unexpected spikes in demand. #### Cons I’d like to see more advanced workforce management features built directly into the platform, especially around forecasting and scheduling --- ### Sleep peacefully with Squaretalk - Overall rating: 5/5 - Reviewer: Dejan G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Great phone calls quality, very easy for using and administering, as well as custom integrations. Having in mind all of these, great collaboration for the past almost two years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value for money and amazing customer support in short. Low phone call prices, special prices for EU zone. Customer support that can be called instant support. #### Cons They still do not have a mobile app. As per my information, they are working on it, so this expectation will be covered soon. --- ### Empowering Teams with a Hassle-Free, All-in-One Communication Platform - Overall rating: 5/5 - Reviewer: Rebetta H. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We needed a solution that would help our small team operate efficiently without overspending. The platform covers everything—call routing, IVR, reports, remote agent access. It's made our day-to-day much smoother and allowed us to focus on service quality instead of constant troubleshooting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Honestly, the best part is how little I’m needed to babysit daily workflows or troubleshoot integrations. The system is so user-friendly that support agents handle day-to-day situations themselves. #### Cons It’d be great to have drag-and-drop tools for workflow configuration. Nothing else I can find at the moment. --- ### Workforce Coordination with Squaretalk - Overall rating: 5/5 - Reviewer: Hansika K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Squaretalk eliminates the complexity of coordinating a large remote workforce. The cloud-based solution gives flexibility while performance tracking and real-time monitoring drive productivity gains. It allows us to optimize output and enhance customer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciate Squaretalk's scalability and ability to efficiently manage large, distributed teams. The customizable analytics provide actionable insights to measure performance across agents and campaigns. This helps us quickly identify areas for improvement. #### Cons I have not experienced any major disadvantages so far. The platform has met our current needs. --- ### Great for scaling up sales - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have. #### Cons The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates. #### Vendor response Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team). We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience. Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out. Replied June 2024 --- ### Easy to assimilate and work - reports need more time to be more effective - Overall rating: 4/5 - Reviewer: John F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy software for agents and managervery comfortable interface for managers to control the agents #### Cons reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC #### Vendor response Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶 We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝 Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes. Replied September 2023 --- ### Work with the Squaretalk team - Overall rating: 5/5 - Reviewer: Anastasia G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work. #### Cons For now there is nothing to complain about. #### Reasons for switching to Squaretalk The opportunity to record the calls and have all the information about the calls made in one place. Access to statisiques and organizing the work of our team. #### Vendor response Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk! And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly. Replied January 2024 --- ### Great Product For My Teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal. #### Cons The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group. #### Vendor response Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases! Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help. Replied June 2022 --- ### customer services our experience - Overall rating: 5/5 - Reviewer: Kaif Ahmed S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered overall experience with this software was good and help us a lot to increase our business revenue #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool #### Cons nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good #### Vendor response Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help. Replied June 2022 --- ### Amazing Software, Amazing Support - Overall rating: 5/5 - Reviewer: Jay S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly). The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software. In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly. No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX. Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies. #### Cons UI could be improved on the admin side. The agent side is nearly perfect. #### Reasons for choosing Squaretalk SquareTalk was the only one that was willing to make a full integration with ALL of our business tools at a reasonable cost. #### Vendor response Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more. Replied February 2022 --- ### Squaretalk review - Overall rating: 5/5 - Reviewer: Anel K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply. #### Cons Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake. #### Vendor response Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations. We're addressing the spammed numbers issue with our carriers and appreciate your feedback. We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve. Replied December 2023 --- ### A good system integrated into your crm - Overall rating: 5/5 - Reviewer: Sandra C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective. #### Cons So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt. #### Vendor response Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier! Replied August 2022 --- ### Perfect tool for my use case - Overall rating: 5/5 - Reviewer: Ophelie B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Squaretalk has improved our sales and can honestly say it has transformed our communication strategy. Communication with our clients is the top priority and the ability to stay connected with them has been crucial for the development of our company. The Matrix has doubled the calling speed of our agents and double the conversion of leads on a monthly basis. It is also very valuable that our clients can call us back on the same numbers. Accepting inbound from the region we are calling is very rare to find on the market. Highly recommended for businesses seeking reliable and efficient communication solution. #### Cons Honestly, we don't need all the campaign setup options and it's sometimes confusing to go through all of them. #### Vendor response Thank you for your glowing review, Ophelie! We’re delighted that Squaretalk has significantly improved your sales and communication strategy, especially with the Matrix feature doubling your calling speed and lead conversions. We appreciate your feedback on the campaign setup options. We understand it can be confusing, and we're working on making it more user-friendly. If you need any help navigating these features, our support team is here for you. Thanks again for recommending Squaretalk. We’re excited to continue supporting your business! Replied May 2024 --- ### User Friendly Interface - Overall rating: 5/5 - Reviewer: Oliver J. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use Squaretalk to connect with a large number of leads. Its settings let us segment our audience and fine-tune campaigns, while the AI dialer and voicemail detection make sure our agents focus on real conversations, not just ringing phones. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The softphone saves us from using a separate app. #### Cons I haven’t found any significant problem, few minor issues were solved by our team. #### Vendor response Thanks for sharing your experience, Oliver! We're glad our softphone has been helpful and that the AI dialer is boosting your team's efficiency. If you face any issues in the future, feel free to reach out to our support team - we're here to help! Replied October 2024 --- ### My experience - Overall rating: 5/5 - Reviewer: Rita A. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been awesome so far, i am able to generate my report with ease #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting aspects, i can export and listen to calls with links #### Cons It's clarity and it captures my agents activity. #### Reasons for choosing Squaretalk i don't know i was not here at the time. #### Reasons for switching to Squaretalk i don't know, i have only been here 2 months #### Vendor response Thank you for your review on Squaretalk, Rita! It’s great to hear our reporting features are making a difference for your team. We've noted your clarity and activity-tracking feedback and are looking into improvements. Please don't hesitate to reach out if you have any more feedback or need assistance with any features. We're here to support you and ensure Squaretalk adds value to your operations. Replied March 2024 --- ### Excellent Call Center Support - Overall rating: 5/5 - Reviewer: Joaquin V. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are a well-established company with a very user-friendly system. What I was most impressed with is the customer service which is willing to answer any questions and show their demo as many times as we needed. #### Cons Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available. #### Vendor response We sincerely appreciate your positive review and feedback, Joaquin! We're thrilled to hear that you find our system user-friendly and that our customer service team has been of great help. Thank you for taking the time to share your experience with us. Regarding caller identification, we're happy to let you know that this feature is included in our AI predictive dialer. Please don't hesitate to get in touch with our support team or your account manager to set it up. Replied May 2023 --- ### the best predictive dialer yet!!!! - Overall rating: 5/5 - Reviewer: Shay F. - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels. fast, smart, litlle to none bugs, and the customer service???? the best in the field. In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything. The support team is firstly, very professional, and secondly, very welcoming and nice. As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use almost without bugs the best customer service there is intuative interface very good calls quality very good value for money #### Cons haven't found any yet ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/?page=2) --- Squaretalk Reviews, Pros and Cons - 2026 Software Advice