All Squaretalk Reviews

1-25 of 76 Reviews

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User Profile

Leia

Verified reviewer

Construction, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2022

Outstanding level of customer support

Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.

PROS

- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team

CONS

Some advanced features and functionalities seem complex and take longer to learn

Vendor Response

Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps!

Replied September 2022

John

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Easy to assimilate and work - reports need more time to be more effective

As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work

PROS

Easy software for agents and managervery comfortable interface for managers to control the agents

CONS

reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC

Vendor Response

Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes.

Replied September 2023

Bartłomiej

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2022

Squaretalk summary

PROS

- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns

CONS

No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents

Vendor Response

Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.

Replied December 2022

Costas

Financial Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Great Provider

From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager [sensitive content hidden] , who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!

PROS

Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker.

CONS

Spam checker might not be as accurate as we would like sometimes.

Vendor Response

First and foremost, a big, heartfelt thank you for the glowing 10/10 review, Costas! As a COO, your perspective is invaluable to us, and we're delighted to hear how well Squaretalk fits into your operations. We strive to make Squaretalk as user-friendly as possible, so it's reassuring to know we're on the right track. While our spam checker has its good days and bad days, we're fully committed to making every day a good one. Your feedback here is crucial, and we're already brainstorming ways to enhance its accuracy. Kudos to Ivan and your personal account manager for making your experience exceptional. We know they're awesome, but it's so much more meaningful when we hear it from our clients. I'll be sure to pass along your kind words to them. Your review just solidifies why we do what we do. We're all about customizing our service to meet and exceed your expectations, so to hear we're doing just that is the perfect start to our day.

Replied September 2023

Artemis

Investment Banking, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Excellent Customer Support Service -

Highly satisfied with the system, its features and customer support.

PROS

The team of Customer Support are very friendly and helpful. They are always available to fix any issue or answer any of our questions. The communication with them is very easy and we really appreciate their help throughout all the process. Especially, [sensitive content hidden] handled everything from the start, guided us and made sure that the set up and integration will be made quickly and without any problem on the way.The system was set up very quickly and it is very simple and practical to use for both users and administrators. Highly recommended for all business in order for their teams to be more efficient.

CONS

Haven't experienced any problem so far. Any issue that might have arisen has been immediately fixed by customer support team.

Vendor Response

Thanks so much for sharing your experience, Artemis! We're beyond thrilled to hear that you're so satisfied with our customer support team and the ease of using our system. A smooth setup and integration process is what we aim for, so it's fantastic to know we delivered. Special kudos to our team for guiding you so effectively through the process. We'll make sure they get the high-fives they deserve! If you ever run into any issues or have suggestions on how we could improve your experience, please don't hesitate to reach out.

Replied September 2023

Ivanna

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Satisfied with using Squaretalk on a daily basis!

PROS

Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to [sensitive content hidden]

CONS

the absence of option calling back to us via mobile app or seeing the missed call

Vendor Response

First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit. We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation. Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better.

Replied September 2023

Denis

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Pretty Good

PROS

Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.

CONS

Occassional bugs, but more so they get resolved quickly.

Vendor Response

Thank you for taking the time to share your experience with us, Denis! Your feedback is essential to us as we strive to improve our platform continually. We are delighted to learn that our support team has met your expectations. We value your patience and understanding regarding the occasional bugs that may arise, and we assure you that we are working diligently to resolve them as quickly as possible. If you have any other feedback, concerns, or questions, please do not hesitate to contact us. We are always here to assist you.

Replied May 2023

Dimitris

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Squaretalk is what you need

PROS

I like the most that it's easy to use or set it up and support is always there for any request and any problem you have.

CONS

i can't find something that i like least or dislike.

Vendor Response

Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you!

Replied May 2023

Joaquin

Farming, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Excellent Call Center Support

PROS

They are a well-established company with a very user-friendly system. What I was most impressed with is the customer service which is willing to answer any questions and show their demo as many times as we needed.

CONS

Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.

Vendor Response

We sincerely appreciate your positive review and feedback, Joaquin! We're thrilled to hear that you find our system user-friendly and that our customer service team has been of great help. Thank you for taking the time to share your experience with us. Regarding caller identification, we're happy to let you know that this feature is included in our AI predictive dialer. Please don't hesitate to get in touch with our support team or your account manager to set it up.

Replied May 2023

Roee

Computer & Network Security, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Highly recommended software

PROS

The best software for companies that need voip solutions and call center solutions

CONS

All good as they provide very good solution for our demand and needs

Vendor Response

Dear Roee, Wow, a 10/10 rating! We're thrilled you find Squaretalk the best for VOIP and call center solutions. Thanks for the high praise! Your satisfaction fuels our drive for constant improvement. If you have any more thoughts, we're all ears.

Replied September 2023

Neta

Civic & Social Organization, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

New Way of working

Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team

PROS

The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.

CONS

As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little

Reason for choosing Squaretalk

Because of the price

Vendor Response

Thanks so much for sharing your experience with Squaretalk, Neta! We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help. We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up. And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have. Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us.

Replied March 2023

David

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2016

Sales Optimization

My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.

PROS

Ease of use Call center manager Time savings

CONS

Set up Integration

Vendor Response

Thanks david!

Replied July 2016

Nathan

Management Consulting, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

1 million leads processed through Innitel in 1 month!

We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.

PROS

Integrations and flexibility

CONS

No complaints

Kern

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2016

EASY TO USE SOFT

Very simple and easy to use. No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.

PROS

EASY TO USE, RAPID, WORKS WELL

Vadim

Information Technology and Services, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Amazing and user-friendly app!

Nice experience with flexible tools simplifying communications

PROS

Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce. It enables us to efficiently make and receive calls and keep track of all call activities. The platform offers comprehensive reporting features, which help in monitoring team performance. You can also personalize your dashboards to focus on crucial metrics.

CONS

Squaretalk's initial configuration may involve a learning curve for some users. However, the platform's support team is readily available to assist with onboarding and any issues that may arise during use.

william

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Great Product

Helps with the workload

PROS

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

CONS

it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great.

Alex

Banking, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Have tested many different solutions by far this is the best

This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.

PROS

Real time reporting made simple. Now I feel like I always know whats going on.

Louie

Retail, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Affordable VOIP and PBX

So far it's good.

PROS

Very affordable Very user-friendly Reporting and Analytics are customizable

CONS

Delay of 3 seconds when the call comes in

Gideon

Computer Hardware, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Great product

Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

Emi

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed July 2015

Easiest Dailer ever !

I just started using the Innitel dailer and its beyond my expectations. The easy of use is amazing, my employees are easily using it after short tutorial of 30 min and they are shifting my call center to new levels... I totally happy with the advantage system of Innitel and the bug jump in revenue on sells thanks to Innitel dailer !!!

Benjamin

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed July 2015

Very good Software, the best in the category very friendful to use

Very helpful to track down statistic, friendful and simple to use, Perfect tool to monitor activities of the business.

Vendor Response

Always a pleasure! and we're glad to have you on board.

Replied July 2015

efrat

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Customer Review

This servic was instrumental in changing my business productivity immensely. I highly recommend it to other customers.

Chanan

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

Amazing product and service!

Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience

Ari

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

Best Dialer in the market

Don't look anywhere, Innitel is the best Dialer out there. Years of experience at your service. Innitel!

Harry

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed July 2015

The best predictive dialer ever

Upgraded my sales income in %400 more.

Showing 1 - 25 of 76 Reviews