--- title: "Intradiem Software Reviews, Demo & Pricing - 2026" description: "Review of Intradiem Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/intradiem-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Workforce Management Software](https://www.softwareadvice.com/call-center/workforce-management-optimization-comparison/) / Intradiem Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/intradiem-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/intradiem-profile/alternatives/) # Intradiem Review Custom quote Free trial 1 plan Wondering if Intradiem is right for your organization? Our Call Center Workforce Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Intradiem 4.4 [(16)](https://www.softwareadvice.com/call-center/intradiem-profile/reviews/) Pricing Pricing available upon request ### About Intradiem Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and direct–each rep's activity to maximize productivity and engagement–every minute of every shift. Intradiem helps with schedule adherence by communicating end-of-shift and break notifications directly to employees. Other features include automated call and live chat volume notifications, employee coaching reminders, and AUX status alerts regarding agents with low call productivity. Intradiem can help managers identify opportunities for performance improvement by reporting agent call patterns. Do you work for Intradiem? [Manage this product listing](https://www.g2.com/products/intradiem/claim_requests/new?auto=true) Wondering if Intradiem is right for your organization? Our Call Center Workforce Management Software selection experts can help you in 15 minutes or less. ## Intradiem User Interface ## Popular Intradiem Alternatives Main Product Intradiem 4.4 [(16)](https://www.softwareadvice.com/call-center/intradiem-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.29Value for money - 4.38Customer support - 4.0Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) 4.2 [(263)](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.05Value for money - 4.16Customer support - 4.32Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [Verint Workforce Management](https://www.softwareadvice.com/calendar-app/verint-workforce-management-profile/) 4.2 [(19)](https://www.softwareadvice.com/calendar-app/verint-workforce-management-profile/reviews/) Ratings Breakdown - 3.84Ease of use - 4.56Value for money - 4.0Customer support - 4.63Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(832)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(582)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price ## Intradiem Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Intradiem Features - Popular features found in Call Center Workforce Management Employee Scheduling For Call Centers Intraday Management Labor Forecasting Performance Metrics - More features of Intradiem Activity Dashboard Activity/News Feed Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications API Approval Process Control Attendance Management Attendance Tracking Attended Automation Automated Routing Automated Scheduling Automatic Call Distribution Blended Call Center Business Process Automation Calendar Management Call Center Management Call List Management Call Logging Call Reporting Call Routing Call Scripting Call Tracking Call Transfer Chatbot Chat/Messaging Clock In/Out Collaboration Tools Compliance Management Compliance Tracking Computer Telephony Integration CRM Customer Experience Management Customizable Reports Data Import/Export Email Management Employee Activity Monitoring Employee Directory Employee Management Employee Onboarding Employee Time Tracking Idle Time Monitoring Inbound Call Center Integration into Third Party Applications Interaction Tracking Knowledge Management Live Chat Monitoring Multi-Channel Communication Performance Management Productivity Analysis Queue Management Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recruitment Management Reminders Reporting/Analytics Reporting & Statistics Rules-Based Workflow Scheduling Shift Swapping Skills Tracking Task Management Third-Party Integrations Time Off Management Time Off Requests Time Tracking Unattended Automation Vacation/Leave Tracking Variable Workforce Workflow Management Workforce Management ## Intradiem Integrations Verint Workforce Management Integration rated undefined from -1 review Avaya UCaaS Integration rated undefined from -1 review ## Intradiem User Reviews ## Intradiem customer ratings - Overall rating: 4.4/5 - Total reviews: 16 ### Rating distribution - 5 stars: 9 reviews (56%) - 4 stars: 4 reviews (25%) - 3 stars: 3 reviews (19%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.3/5 - Customer support: 4.4/5 - Functionality: 4/5 --- ### Great Workforce Management Software - Overall rating: 5/5 - Reviewer: MAIRA M. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered A highly recommended tool for employee and knowledge management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has proved to be very helpful for identifying and time scheduling for associate development and sharing useful data and information. The rule engine plays a vital role to help create intricate way to deliver training. The favorite feature gives you the ability for the team to focus on the items with high priority. #### Cons From the engineering and management point of view, I do not find any negative aspect of this management tool. --- ### Powerful workforce management tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Intradiem's use of "If/Then" methodology paired with a multitude of integrations from which to pull data makes it a flexible platform. Further, aside from standard statement creation, they went further to add "Advanced Conditions" where you can further customize and tailor your rules to meet a variety of business needs. The Agent interface is simple to use, and the Manager Console is robust and contains a wealth of information for real-time management and historical trending. Also, there is a very helpful "WebHelp" learning section that outlines specific details about much of the interface. #### Cons The occasional need to re-package and re-deploy is a pain-point in larger environments where users leverage a variety of machine configurations and login platforms. Fortunately, Intradiem is making strides in moving further away from this necessity and most upgrades/enhancements are already occurring without this requirement. There are also opportunities in the rules engine design to add more flexibility to triggers, conditions, and actions to reduce the number of rules and filters needed for certain use-cases. --- ### Intradiem Product Evaluation - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Product is very effective in the delivery of training and surveys. We've been able to continue to have a positive ROI for several years. The ability to deliver training an optimal times has allowed our company to to more effectively manage our intra-day trends #### Cons New product functionality does not seem to always function as designed. Great ideas with awesome potential to product additional savings, but it seems the functionality is put to marker without proper quality control or effective user testing --- ### Positive ROI, low TCO and short payback! - Overall rating: 5/5 - Reviewer: Gene C. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We implanted the very first cloud to cloud integration between Intradiem and NICE WFM and the collaboration between the two companies and my team was nothing less than great! My account exec, [SENSITIVE CONTENT HIDDEN] was always right there any time I had a question or concern. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to turn agent idle time into productive off-phone activities such as training or coaching. The reduction in labor hours of the WFM team in scheduling off-phone activities. Productivity metrics went through the roof once we turned the application on in the contact centers. #### Cons There’s nothing to not like and from an engineering, s/w development and architecture perspective there is nothing in the con list that I have to add. #### Reasons for choosing Intradiem There were two others I choose not to mention in all fairness but choosing a new vendor and not putting too many eggs in one basket was a very strong reason in selecting Interactions. The project was a huge business success story in reducing costs and increasing productivity and empowering agents to modify schedules. --- ### Powerfully customizable training delivery tool - Overall rating: 5/5 - Reviewer: Doug K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a 24/7/365 Call Center, we needed to provide training to 2000+ employees while not creating high wait times for members calling us for their needs. This tool is able to find the slack time that develops everyday and allows it to be utilized for real purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The rules engine that is a part of Intradiem allows you to create some of the most intricate way to deliver training or other tasks to your staff. This tool does exactly what they say it does. #### Cons For new users might take a little bit of time to dial in your rules for the perfect and seamless operation it can provide. Requires Administrators that understand not only the Intradiem system but how your business works. --- ### Great Product & Team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the Intradiem software because it creates an automated opportunity for our call center employees to get caught up on training and communications when call volume allows it. It also gives our teams the ability to focus on other high priority items as the need to manually schedule training and meetings has been placed into the software. #### Cons Nothing that jumps out at me currently. The team is always looking for ways to improve upon pain point items. --- ### Efficiently use your downtime with Intradiem - Overall rating: 4/5 - Reviewer: Elmer U. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The tool is very easy to use and the company has very good customer and technical support. #### Cons No mobile learning capability. In this day and age, this should be standard for an LMS. #### Reasons for choosing Intradiem Integration of the LMS with the phone system is the number one reason for acquiring Intradiem. This feature makes efficient use of downtime and effectively deliver content to employees. --- ### Great when it works! - Overall rating: 3/5 - Reviewer: John E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall when it works its great! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Be able to automate training sessions to agents able to export reports able to do customizations Support is always willing to help #### Cons No way to monitor which agent it offers depending on the rule configured Reports are not real time - you can only see yesterdays reports too many menus to go through Slow (web based) No desktop for Admin version --- ### Intradiem Experience - Overall rating: 4/5 - Reviewer: Nathan B. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Intradiem has helped solve for the scheduling of off line activity in real time instead of having a training scheduled and then possibly cancelled due to call volume. The trainings are sent out when call volume allows. The tool has also helped agents stay in compliance by optimizing their breaks and lunches in real time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The product is easy to learn and easy to use for our company. I love that this tool is able to keep our agents on task and to allow them to stay in compliance. Intradiem has helped our scheduling department immensely. #### Cons Intradiem does have the occasional glitch where it does not always update an agent's schedule as it should. There are also times where the training an agent receives is slow or freezes. --- ### Great tool for identifying and scheduling time for associate development and information sharing - Overall rating: 5/5 - Reviewer: Brooke O. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Anthem has a great relationship with our success manager. He is knows our business and is always available to help us ensure we're seeing success with the tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ability to identify pockets of availability to leverage for productivity #### Cons can be difficult to maintain with large and complex organization structures #### Reasons for choosing Intradiem It was the only option presented --- Showing 1 - 10 of 16 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/intradiem-profile/reviews/) ## Other Top Recommended Call Center Workforce Management Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **14** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **8** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **8** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (832) Recently recommended **6** times Stuck Between Options? 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