The company is run by a great group of people why genuinely care about their customers and the experience they provide. Phone systems are a dime a dozen, great customer service is not. This is why the Intulse team is and will continue to be successful.

A phone system should be a simple and straight forward necessity. There isn't much to like or dislike about the software at this point The customer service and staff are top notch, and that is what makes the software continue to run as it should.

Besides the occasional need to reset the system or router, we haven't had any issues.

I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes.

The integrations have saved me an incredible amount of money. Running a small business, expenses are always top of mind but during this initial growth phase, it can be difficult to find a new salary in the budget to help manage the growing administrative burdens. I made it a point to build our tech stack based on integrations between platforms so automation could replace the need to invest in more human capital. Its integrations with my other platforms has allowed me to be more productive at a fraction of the cost of hiring a new admin. And speaking of costs, they are not the only VoIP provider I vetted that could integrate with other platforms. But they were by far the most flexible and competitively priced for more value than I had anticipated. Frequent update and new features is another great pro to this company. As I mentioned, they are really very responsive to feedback and I've seen multiple updates in the past 8 months that solved minor issues I found and more. Can't wait to see what comes next.

The mobile app may be the only thing I feel needs work. A recent update was just released though and I haven't had a chance to fully explore the upgrade. But to be able to use the virtual phone through my cell phone without any degradation in call quality would be a tremendous positive for me and I'm frequently on the road.

Easy to work with, good local presence, I don't use the soft phone feature anymore as it's too inconsistent.

It's very easy to forward calls to my cell phone and to see when my co-workers are on the phone (helpful when working remote).

There is inconsistency in connection strength when calling out from the soft phone technology. I generally make outbound calls as a sales rep, and have had calls garble or drop randomly.

Intulse has built custom call routing so our clients dial in directly to their assigned client service person. This gives a better client experience and makes our office more efficient.

We love the new Virtual phone in the dashboard. It is user friendly, reliable, and allows us to easily work remotely. The customer service provided by Intulse is fantastic, questions and requests are handled quickly.

We wish that the text messaging was compliant and would automatically record into our CRM.

The Intulse help desk is very knowledgeable of our phone system from hardware to software to exactly how we want our phones to work for us individually. Very intuitive dashboard experience, and hardly any hiccups with setup and ongoing maintenance. Very quick and thorough response time when we do have an issue.

The Intulse Dashboard shows you a visual map of every phone line in your system with up-to-the-second caller ID and call data.

Nothing comes to mind from a software standpoint or from a customer service standpoint. Great product and service.