# Inxide Software Reviews, Demo & Pricing - 2026 > Review of Inxide Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/inx-app-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Inxide Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Inxide 2026: Benefits, Features & Pricing Wondering if Inxide is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Inxide 4.6 [(10)](https://www.softwareadvice.com/call-center/inx-app-profile/#reviews) Pricing Starting at €0.80 per month ### About Inxide Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs. The platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets. The platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard. The quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests. The Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles. Each interaction with the end customer is meticulously tra... cked, providing a high level of personalization for the customer experience. The Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs. Wondering if Inxide is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Inxide User Interface ## Popular Inxide Alternatives Main Product Inxide 4.6 [(10)](https://www.softwareadvice.com/call-center/inx-app-profile/#reviews) Ratings Breakdown - 4.30Ease of use - 4.43Value for money - 4.60Customer support - 4.30Functionality Pricing Starting at €0.80 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Enterprise Bot](https://www.softwareadvice.com/crm/chatbot2go-profile/) 4.5 [(10)](https://www.softwareadvice.com/crm/chatbot2go-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 4.44Value for money - 5.0Customer support - 4.50Functionality Pricing Available upon request Get Price ## Inxide Pricing and Plans Starting price: €0.80 per month Free Trial Free Version Basic €0.80 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Inxide Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Inxide Activity Tracking Agent Interface AI Copilot AI/Machine Learning Alerts/Notifications API Auto-Dialer Automated Responses Automatic Call Distribution Autoresponders Batch Processing Blended Call Center Business Process Automation Callback Scheduling Call Center Management Call Disposition Caller ID Call List Management Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Transfer Campaign Management Chatbot Chat/Messaging Computer Telephony Integration Conferencing Contact Database Contact Management CRM Customer Experience Management Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Email Management Email Templates Email Tracking Generative AI Inbound Call Center Interaction Tracking Interactive Content IVR Knowledge Base Management Live Chat Manual Dialer Monitoring Multi-Channel Management Multi-Language Multiple Scripts Natural Language Processing Outbound Call Center Performance Management Performance Metrics Personalization Phone Key Input Predictive Dialer Pre-recorded Messages Prioritization Progressive Dialer Quality Management Queue Management Real-Time Chat Real-time Consumer-facing Chat Real-Time Monitoring Reporting & Statistics Sentiment Analysis SMS Messaging Social Media Integration Speech Recognition Survey/Poll Management Surveys & Feedback Tagging Task Management Template Management Text to Speech Third-Party Integrations Ticket Management Video Support Virtual Personal Assistant (VPA) Voice Customization Voice Mail VoIP VoIP Connection Workflow Automation Workforce Management ## Inxide User Reviews Overall Rating 4.6 Ratings Breakdown 5 60% 4 40% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.4 Customer support 4.6 Functionality 4.3 Have you used Inxide and would like to share your experience with others? GM Giovanni M. Verified reviewer Information Services 1001-5000 employees Used daily for less than 6 months Reviewed May 2022 StartUP CDS Inbound 5 Ottima esperienza rafforzerei il reparto HelpDesk Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Intuitivo e di semplice utilizzo, qualità presso favorevole confrontandolo con altri prodotti Cons: Sezione reportistica forms, costruzione dei Forms, mancanza di possibilità di fare gestire agli operatori/consulenti le campagne da gestire Reasons for choosing Inxide Più economico comunque completo nelle funzionalità Reasons for switching to Inxide Alternativa visto l'abbassarsi della gestione dei servizi Inbound e qualità/prezzo favorevole. Vendor Response Carissimo Giovanni, ti ringrazio per la tua onesta review! Replied May 2022 Read More Francesca A. Verified reviewer Renewables & Environment 1001-5000 employees Used daily for less than 12 months Reviewed December 2022 Con Increso verso il futuro 5 Ratings Breakdown 4 Ease of use 4 Functionality Pros: Abbiamo sviluppato con Increso un ambizioso progetto di restyling del canale telefonico outbound per un'azienda storicamente radicata sul territorio e molto customer oriented. I PM e i developer hanno interpretato in maniera ottimale tutte le richieste, creando un sistema innovativo e in grado di rispettare le caratteristiche di territorialità e autenticità. La loro capacità di ascolto è stata un vero valore aggiunto. Cons: Per il momento non sono emerse criticità. Vendor Response Grazie mille Francesca! Replied December 2022 Read More DC Diego C. Verified reviewer Insurance 51-200 employees Used daily for less than 12 months Reviewed February 2022 Piattaforma per telefonate in Telemarketing 4 Ratings Breakdown 3 Ease of use 4 Functionality Pros: Lato utente: piattaforma intuitiva, rapida e funzionale Lato supervisore: ampia possibilità di settaggio, configurazione e gestione dei vari parametri La piattaforma si presenta con una facilità d'uso media Possibilità di reperire, ascoltare e scaricare in tempo reale le registrazioni delle telefonate in tempo reale Cons: Gestione e visualizzazione dei report non sempre chiara ed esaustiva Difficoltà ad agganciare la linea telefonica per i numeri fissi Reasons for switching to Inxide piattaforma non più resa disponibile per l'utilizzo Vendor Response Thank you very much Diego! Replied March 2022 Read More AS Alessandro S. Verified reviewer Insurance 201-500 employees Used daily for less than 2 years Reviewed March 2022 Ottima soluzione di Contact Managemet 5 Molto positiva Ratings Breakdown 5 Ease of use 3 Value for money 5 Functionality Pros: Soluzione molto performante e duttile per il Contact Management Cons: nessun inconveniente riscontrato. Unico difetto il pricing migliorabile rispetto ad altre soluzioni Reasons for switching to Inxide Miglioramento della soluzione Vendor Response Thank you very much Alessandro for the review! Replied March 2022 Read More FS Filippo S. Verified reviewer Insurance 51-200 employees Used daily for less than 12 months Reviewed February 2022 Inxide per utilizzo Telemarketing 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: molto intuitivo e semplice per il lato utente. Lato supervisore possibilità di ascolto chiamate in tempo reale. Cons: le funzioni di reportistica non sono del tutto chiare. Reasons for switching to Inxide piattaforma precedente non piu utilizzabile Vendor Response Thank you very much Filippo! Replied March 2022 Read More ms monica s. Verified reviewer Individual & Family Services 11-50 employees Used daily for free trial Reviewed December 2022 recensione increso 5 interessante Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: molto intuitivo e facile da comprendere ed usare Cons: non vi è nulla di incomprensibile o difficile Vendor Response Grazie mille Monica! Replied December 2022 Read More ml michela l. Verified reviewer Real Estate 51-200 employees Used daily for less than 12 months Reviewed February 2022 Ottima assistenza e facilità nella navigazione 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Interfaccia semplice ed intuitiva. Facile e veloce la gestione dei cruscotti e monitoraggio dati Cons: Reportistica e dati non sempre intuitivi e di veloce lettura Vendor Response Thank you very much Michela for the review! Replied March 2022 Read More RF Riccardo F. Verified reviewer Information Services 51-200 employees Used daily for less than 6 months Review source Reviewed May 2022 Flessibilità e facilità d'uso 4 Complessivamente siamo soddisfatti della piattaforma. Chi lo ha utilizzato lo ha apprezzato per l'interfaccia semplice e intuitiva. Ratings Breakdown 4 Ease of use 4 Value for money 4 Functionality Pros: Ho potuto apprezzare la flessibilità della piattaforma nel poter essere customizzata esattamente per quelle che erano le nostre esigenze. Nello specifico sono riusciti a crearci un form con tutti i campi di cui avevamo bisogno nell'arco di pochissimo tempo. Cons: Senza un supporto esterno non è così facile da configurare Vendor Response Grazie Riccardo per la tua preziosa review! Replied May 2022 Read More DB Daniele B. Verified reviewer Consumer Electronics 11-50 employees Used daily for less than 6 months Reviewed August 2022 Centralino ed altre funzionalità immediatamente disponibili 4 Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Funzionalità base facilmente configurabili e soluzione immediatamente utilizzabile anche su grandi gruppi di lavoro. Cons: Complessità di configurazione dei workflow. Reasons for switching to Inxide Maggior monitoraggio dei flussi telefonici Vendor Response grazie Daniele! Replied August 2022 Read More EP Eugenio P. Verified reviewer Individual & Family Services 11-50 employees Used daily for less than 6 months Reviewed August 2022 Inxide revisione 5 Positiva Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: La facilità di installazione e di utilizzo Cons: l'Impostazioni campagne non user friendly Vendor Response Grazie Eugenio Replied August 2022 Read More Showing 1 - 10 of 10 Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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