the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.

Occasional dropped calls can be troublesome.

This has been great to centralize and reassignments.

great central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective

Certain features not available on the self-portal dependency on a strong connection emergency calling features

So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

The idea of the system. The redundancy with Broadsoft. Integration with Teams.

The implementation process was very rough and the hardware suggested was terrible. Support was brutal.

Setup was relatively easy and getting users up and running was painless. The flexibility it affords the staff is the greatest benefit.

So far, we have not encountered major issues.