# IPscape Software Reviews, Demo & Pricing - 2026 > Review of IPscape Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/ipscape-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / IPscape Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # IPscape 2026: Benefits, Features & Pricing Wondering if IPscape is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview IPscape 4.9 [(8)](https://www.softwareadvice.com/call-center/ipscape-profile/#reviews) Pricing Starting at A$99.00 per month ### About IPscape Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, the contact center technology integrates with Microsoft Teams, Microsoft Power BI and Microsoft Dynamics. Connect with customers through voice, webchat, email and SMS. The platform includes advanced integration capabilities. Wondering if IPscape is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## IPscape User Interface ## Popular IPscape Alternatives Main Product IPscape 4.9 [(8)](https://www.softwareadvice.com/call-center/ipscape-profile/#reviews) Ratings Breakdown - 4.88Ease of use - 4.57Value for money - 5.0Customer support - 4.75Functionality Pricing Starting at A$99.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/) 4.4 [(269)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.24Value for money - 4.30Customer support - 4.32Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) 4.9 [(104)](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.69Value for money - 4.87Customer support - 4.71Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.13Value for money - 4.13Customer support - 4.07Functionality Pricing Starting at $29.00 per month Get Price ## IPscape Pricing and Plans Starting price: A$99.00 per month Free Trial Free Version Basic A$99.00 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## IPscape Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of IPscape Activity Dashboard Activity Tracking Agent Interface AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications Answering Machine Detection API Archiving & Retention Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Scheduling Call Tagging Call Tracking Call Transcription Call Transfer Call Whispering Campaign Management Campaign Specific Caller ID Chatbot Chat/Messaging Collaboration Tools Compliance Management Computer Telephony Integration Conferencing Contact Database Customer Database Customer Experience Management Customer History Customer Journey Mapping Customer Surveys Customizable Fields Customizable Reports Data Import/Export Data Security Email Management Employee Coaching Tools Event Triggered Actions Feedback Management File Transfer For Sales Teams/Organizations Inbound Call Center Integrations Management Interaction Tracking KPI Monitoring Lead Capture Lead Distribution Lead Management List Management Live Chat Manual Dialer Mobile Access Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Management Multi-Language Multiple Scoring Models Multiple Scripts On-Demand Recording Outbound Call Center Performance Management Performance Metrics Phone Key Input Power Dialer Predictive Dialer Pre-recorded Messages Preview Dialer Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Reporting & Statistics Scheduled Recording Sentiment Analysis SMS Messaging Social Media Integration Survey/Poll Management Surveys & Feedback Text to Speech Third-Party Integrations Voice Customization Voice Mail Voice Recognition VoIP VoIP Connection Workflow Automation Workflow Management Workforce Management ## IPscape Integrations Microsoft Teams Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Salesforce.org Nonprofit Cloud Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review See all 9 integrations ## IPscape User Reviews Overall Rating 4.9 Ratings Breakdown 5 88% 4 13% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.6 Customer support 5.0 Functionality 4.8 Have you used IPscape and would like to share your experience with others? VR Verified Reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed February 2018 Easy to use fully functional software that give control back to the call centre operation 5 Ease of use, change things instantly, self service so no reliance on other departments, Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: As an operations manager you can do what you need to to keep your performance on target with out needing to rely on third party departments like IT or telephony. Need a message added to an IVR - just do it, need to change your IVR just do it, need to add agents, change agent profile, add or take them away from campaigns - just do it, need to see a report, set up a report have a report emailed daily to a group of people, you can just do that too. In bound/ outbound including predictive, preview and manual dialling, email and chat all of which are controlled and managed from the same agent toolbar. In my previous role as a contact centre consultant helping contact centres with their efficiency and sometimes correcting serious performance issues i wish I had had access to this!! Cons: There are things this software cannot do - the most obvious is social media however that is a different form of contact and you probably would not expect it to. Each up date in recent months has slightly improved any small design faults . Being able to group agents , and users into specific operational groups is currently not possible and would be a massive improvement and something that is being developed Read More DT David T. Verified reviewer Telecommunications 501-1000 employees Used daily for more than 2 years Review source Reviewed December 2021 IPScape - Contact Centre Solutions Review 5 IPScape is a great partner– We’ve been with IPScape for several years and they have supported us well. Minimal downtime with the platform, quick to respond if we report an issue and they always keep us updated. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The IPScape cloud-based business communication platform which offers an array of scalable solutions to support our inbound and outbound calling requirements. The platform supports inbound (IVR) and outbound (Campaign) calling solutions plus email, SMS and web chat. These features ensure our customers receive the best possible customer experience when calling into our contact centre. Cons: The IPScape platform (currently) has limited capacity for managing multiple sites (in our case 100+). This makes administration a challenge, time consuming and a drain on resources to manage. e.g., having to apply a script to 100+ inbound lines individually instead of being able to select all phone lines and apply. The platform offers limited API functionality (API calls in to request data or API calls out to pull data into IVR or script flows). Read More SB Stephanie B. Verified reviewer Government Relations 201-500 employees Used daily for more than 2 years Reviewed October 2019 New Team Leader looking for what the program can do 4 New to the Call Centre Team Leader roll I had been doing some research on the functionality as most of the people apart of the original implementation of the software no longer work for Campbell Page. I knew from this research and the YouTube channel that we were not using all features of ipScape. The company were looking at new software options to do some cool things in and to help with efficiency. With seeing that what we had could do the things we wanted out of this new software and the perfect timing of our new Account Manager. Everything started to fall into place. I have now done a days training onsite and am feeling much more confident Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is pretty easy to use and a bit intuitive once you know the general flow of setting things up in ipScape. I love that it is a one stop shop for calls, email, chat and call backs. The reporting function is great - this means as a small team I can generate our own data without needing assistance from other areas of our company. I am also very keen to get stuck into the quality side of things now I know how this works. Cons: Most of these have been removed with recent training - the cons were coming from inheriting a legacy that needs to be wiped clean and start from scratch. In the wise words of Nikki "you want to have control over your call Centre" Reasons for choosing IPscape I knew that what we had was working - no point in re-inventing the wheel. Get to know what you have got and grow from there Read More BL Benjamin L. Verified reviewer Outsourcing/ Offshoring 2-10 employees Used daily for less than 12 months Review source Reviewed February 2021 A great product with an excellent team backing it 5 Implementation and ramp-up was excellent, their support team has been extremely quick to assist with mundane issues but frankly, we haven't had any real issues to require support. The majority of our needs have been additional features we have wanted to implement or configuration questions all of which the ipSCAPE team have been extremely quick to make happen. I can't stress this enough to anybody considering engaging with ipSCAPE - they are a genuine pleasure to deal with and after years of dealing with the major players, that is a REFRESHING change. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Contact centres can be very complex entities, that's what makes the ipSCAPEs backend stand out to our team. It's intuitive, easy to understand and just works how you're expecting it to. Whether its interaction routing, Quality Assurance, agent management and permissions, reporting or integrated scripting - it's all really obvious where to manage and the system provides all the expected flexibility and capability you would expect from a enterprise grade cloud contact centre solution. Its a great platform and we love using it. Cons: There's not much not to like, a small issue technical consideration with an persistent softphone connection being required on some connection types if your using a whisper which means you'll want wireless headsets that provide over 8hrs of talk time for a full shift but its really not that big of a deal. Reasons for choosing IPscape When we went out to market, we approached all the usual providers and although as an Exec, I've spent my entire career in large scale multi-national call centres - insourced and outsourced the response (or in some cases, lack thereof) from these providers as a startup entity was so disappointingly poor. Sure, we're not a 400 seat centre but everybody has to start somewhere right? Well, straight up, the ipSCAPE team were engaged and from first contact looked at what solutions they could provide and support our budding endevour. They mapped out a number of features and configurations they felt would make our setup and operations as smooth and seamless as possible (we're an outsource provider to multiple business and sites) and gave us a level of comfort that they'd be there when we needed them. It was obvious to us that their team is passionate and engaged and that went well past the usual "sales" energy pitch that you usually get. Vendor Response Thank you for your review Ben. We are proud to be able to support Opus. Replied March 2021 Read More PG Phil G. Verified reviewer Financial Services 11-50 employees Used daily for more than 2 years Review source Reviewed December 2021 Good system and support second to none 5 Their support staff are great. Every time a support request is put through its acted on promptly. 5 stars for all round service. Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: We have seen greater productivity and the software ensures that our lead management is more efficient. It is adapatble to suit our requirements and even though we are not strictly a call centre its a good fit. Cons: There are a couple of enhancements we would like to see which would suit our business better but we can do without them. Read More ZH Zac H. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Reviewed October 2019 Customer focus is great 5 Started turbulently but our relationship was saved by some excellent support and customer success people that never fail to bend over backwards. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Its straightforward and easy to use. The advice given in terms of upgrades is excellent. Cons: The only con would be the rare outage - this is less frequent now. Reasons for choosing IPscape They deliver more frequently and to scale. Read More LB Leland B. Verified reviewer Mental Health Care 201-500 employees Used daily for less than 2 years Review source Reviewed November 2020 Fantastic support team 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: In age of service desks that send automated responses or take 24 hours to get back to you, IPScape have an amazingly proactive support team. Honestly wish every team was like yours. Always a pleasure ringing in or chatting on a ticket. Cons: Would like some more filters and "standard/template reports" to use in the live reports section. Read More GM Georgina M. Verified reviewer Primary/ Secondary Education 11-50 employees Used daily for less than 6 months Review source Reviewed February 2021 Incomparable! 5 Everything we need on one platform Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is easy tp use and integration was seamless! Cons: Potential for added features - but the team is so open to suggestions it is all achievable! Vendor Response Thank you so much for your support Georgina we are so proud to have Francom as a client. Replied February 2021 Read More Showing 1 - 8 of 8 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare IPscape with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice