--- title: "ITC Cloud Software Reviews, Demo & Pricing - 2026" description: "Review of ITC Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/itc-cloud-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / ITC Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ITC Cloud Review From $19.99-$22.99/month 2 plans Wondering if ITC Cloud is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview ITC Cloud 4.4 [(7)](https://www.softwareadvice.com/call-center/itc-cloud-profile/#reviews) Pricing Starting at $19.99 per user per month ### About ITC Cloud Streamline business communication with ITC Cloud, the definitive game-changer in unified communications. Effortlessly collaborate from anywhere, be it your trusty desk phone, handy cell phone, or reliable computer. But what distinguishes ITC Cloud is our relentless commitment to your success. Our 24/7 help desk guarantees uninterrupted support, maintaining your business's peak performance. Our focus is enhancing your efficiency and surpassing your customer experience expectations. We're your allies from inception to long-term implementation. Place your trust in ITC Cloud to elevate your business communication to new heights. Wondering if ITC Cloud is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. ## ITC Cloud User Interface ## Popular ITC Cloud Alternatives Main Product ITC Cloud 4.4 [(7)](https://www.softwareadvice.com/call-center/itc-cloud-profile/#reviews) Ratings Breakdown - 4.43Ease of use - 4.14Value for money - 5.0Customer support - 4.57Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1002)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(885)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(467)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.10Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) 4.2 [(258)](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.06Value for money - 4.16Customer support - 4.33Functionality Pricing Starting at $65.00 per month Get Price ## ITC Cloud Pricing and Plans Starting price: $19.99 per month Free Trial Free Version ITC Cloud Complete $22.99 per user, per month Plan includes: - Call Management & System Administration - Unlimited Calling (Inbound & Outbound) - Unlimited Internet Fax - Unlimited Business SMS - Click to Dial & Calling Screen Pop - Automatic Call Recording - Multi-Level/Multi-Language IVR - Google Speech to Text (Speak to IVR) - Google Text to Speech (Attendant, Voicemail, Queues) - Visual Call Reporting Dashboard Read More ITC Cloud for Microsoft Teams $19.99 per user, per month Plan includes: - Call Management & System Administration - Unlimited Internet Fax - Unlimited Calling (Inbound & Outbound) - Unlimited Business SMS - Click to Dial & Calling Screen Pop - Automatic Call Recording - Multi-Level/Multi-Language IVR - Google Speech to Text (Speak to IVR) - Google Text to Speech (Attendant, Voicemail, Queues) - Visual Call Reporting Dashboard Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ITC Cloud Features - Popular features found in Unified Communications Call Recording Call Routing Contact Management File Sharing Mobile Access Reporting & Statistics Screen Sharing SMS Messaging Task Management Two-Way Audio & Video Voice Mail - More features of ITC Cloud Activity Dashboard Activity Tracking Alerts/Notifications Call Center Management Caller ID Call Monitoring Call Tracking Call Transfer Chat/Messaging Collaboration Tools Customizable Reports Electronic Faxes IVR Multi-Channel Communication Multi-User Collaboration Real-Time Reporting Recording Single Sign On Third-Party Integrations Video Call Recording Video Conferencing Virtual Backgrounds Virtual Voicemail VoIP ## ITC Cloud User Reviews ## ITC Cloud customer ratings - Overall rating: 4.4/5 - Total reviews: 7 ### Rating distribution - 5 stars: 5 reviews (71%) - 4 stars: 1 reviews (14%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (14%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.1/5 - Customer support: 5/5 - Functionality: 4.6/5 --- Have you used ITC Cloud and would like to share your experience with others? ### An excellent remote work solution for my business - Overall rating: 4/5 - Reviewer: Aditya R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered ITC Cloud is a wonderful company unified communications solution with a secure, intuitive design and great customer support. It has really helped my business run more smoothly. If any business is searching for a simple and intuitive unified communications solution, I would definitely recommend ITC Cloud. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been really happy with In-ITC Telecom's Cloud. It allows me to work from my desk phone, cell phone, or computer, which makes my daily duties much easier and more efficient. Plus, ITC Cloud ensures safe, unified communications. On top of that, the in-user-friendliness of Telecom's and their customer service are both great. I definitely prefer ITC Cloud for unified communications. #### Cons I've had issues with In-ITC Telecom's Cloud. It provides safe, convenient unified communications, but the user interface is complicated and certain features are undocumented. Technical issues slow my workflow and frustrate me. Organizations should consider the risks before investing in ITC Cloud. --- ### User Review - Overall rating: 5/5 - Reviewer: Helene G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, wonderful, easy to use. Love it!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros East of installation and is very user friendly! #### Cons I have no complaints about this product. #### Reasons for switching to ITC Cloud Calls were dropping and service was terrible. --- ### Good concept but clunky - Overall rating: 2/5 - Reviewer: Tim P. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Getting my business line set up was a breeze, support and install was great. Even when I had issues, the support was great and handled quickly. Messaging was difficult. Hard to organize the messages, I couldn't save the number as a "contact", so instead of having a listing of recognizable names to browse through the messages, it's only their associated numbers. There's no search function in the messaging platform to easily find conversations you want to re-visit. Sometimes I'd have 1 person I'm messaging with, and it'll appear in the messaging center in 3 different text threads. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I liked the idea of having a dedicated business line that I could call/text from, either from my work or away from my office via the mobile app. That way I am not relying on my personal number for business communications. #### Cons The phone quality was poor. It was hit or miss whether I'd have a reliable conversation or not. Too many instances of "hello? hello are you there?" where I would have to hang up and call back from my personal phone. --- ### ITC Cloud works great for our business - Overall rating: 5/5 - Reviewer: AMY D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience has been good. We are a really small company and probably dont use it to its full potential, but it works for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to see who is on the phone or calling in. #### Cons I dont like that it doesnt refresh on its own. #### Reasons for choosing ITC Cloud Intelecom was chosen because it is a local business and we like to support local businesses such as ourselves --- ### Happy So Far - Overall rating: 5/5 - Reviewer: Trudi D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been with ITC Cloud for just a few months since starting the consider switching to their product thru install and overall things have run very smooth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service Seems to be a top priority, Communication has been good, Phones are working as they should and easy to learn. #### Cons There were a few hiccups on install that I believe could have been avoided with a little more discussion and questions asked by install team but overall it went smooth. #### Reasons for switching to ITC Cloud Poor customer service and features that would never work --- ### Awesome Company - Overall rating: 5/5 - Reviewer: Barry R. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and learn for employees. #### Cons Not that it is a con but would like to see video conference on the app. --- ### Specialist - Overall rating: 5/5 - Reviewer: Tommy W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use and manage. Very user-friendly. #### Cons Even though it's simple to use, some things do take time to figure out. --- Showing 1 - 7 of 7 Reviews ## Other Top Recommended Unified Communications Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1205) Recently recommended **14** times [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (188) Recently recommended **13** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **8** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **4** times Stuck Between Options? Our experts can help you compare ITC Cloud with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice