ITC Cloud 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

ITC Cloud

4.4

(7)

Pricing

Starting at $19.99 per month

About ITC Cloud

Streamline business communication with ITC Cloud, the definitive game-changer in unified communications. Effortlessly collaborate from anywhere, be it your trusty desk phone, handy cell phone, or reliable computer.

But what distinguishes ITC Cloud is our relentless commitment to your success. Our 24/7 help desk guarantees uninterrupted support, maintaining your business's peak performance. Our focus is enhancing your efficiency and surpassing your customer experience expectations. We're your allies from inception to long-term implementation. Place your trust in ITC Cloud to elevate your business communication to new heights.

ITC Cloud Screenshots

ITC Cloud Pricing and Plans

Starting price: $19.99 per month

Free Trial

Free Version

ITC Cloud Complete

$22.99

per user, per month

Plan includes:

Call Management & System Administration
Unlimited Calling (Inbound & Outbound)
Unlimited Internet Fax
Unlimited Business SMS
Click to Dial & Calling Screen Pop
Automatic Call Recording
Multi-Level/Multi-Language IVR
Google Speech to Text (Speak to IVR)
Google Text to Speech (Attendant, Voicemail, Queues)
Visual Call Reporting Dashboard

ITC Cloud for Microsoft Teams

$19.99

per user, per month

Plan includes:

Call Management & System Administration
Unlimited Internet Fax
Unlimited Calling (Inbound & Outbound)
Unlimited Business SMS
Click to Dial & Calling Screen Pop
Automatic Call Recording
Multi-Level/Multi-Language IVR
Google Speech to Text (Speak to IVR)
Google Text to Speech (Attendant, Voicemail, Queues)
Visual Call Reporting Dashboard

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ITC Cloud Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of ITC Cloud
Activity Dashboard
Activity Tracking
Alerts/Notifications
Call Center Management
Caller ID
Call Monitoring
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Customizable Reports
Electronic Faxes
IVR
Multi-Channel Communication
Multi-User Collaboration
Real-Time Reporting
Recording
Single Sign On
Third-Party Integrations
Video Call Recording
Video Conferencing
Virtual Backgrounds
Virtual Voicemail
VoIP

ITC Cloud User Reviews

Overall Rating

4.4

Ratings Breakdown

71%

14%

Secondary Ratings

Ease of Use

4.4

Value for money

4.1

Customer support

5.0

Functionality

4.6

Have you used ITC Cloud and would like to share your experience with others?

Aditya R.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

An excellent remote work solution for my business

ITC Cloud is a wonderful company unified communications solution with a secure, intuitive design and great customer support. It has really helped my business run more smoothly. If any business is searching for a simple and intuitive unified communications solution, I would definitely recommend ITC Cloud.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been really happy with In-ITC Telecom's Cloud. It allows me to work from my desk phone, cell phone, or computer, which makes my daily duties much easier and more efficient. Plus, ITC Cloud ensures safe, unified communications. On top of that, the in-user-friendliness of Telecom's and their customer service are both great. I definitely prefer ITC Cloud for unified communications.

Cons:

I've had issues with In-ITC Telecom's Cloud. It provides safe, convenient unified communications, but the user interface is complicated and certain features are undocumented. Technical issues slow my workflow and frustrate me. Organizations should consider the risks before investing in ITC Cloud.

Helene G.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

User Review

Great, wonderful, easy to use. Love it!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

East of installation and is very user friendly!

Cons:

I have no complaints about this product.

Reasons for switching to ITC Cloud

Calls were dropping and service was terrible.

Tim P.

Verified reviewer

Banking

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Good concept but clunky

Getting my business line set up was a breeze, support and install was great. Even when I had issues, the support was great and handled quickly. Messaging was difficult. Hard to organize the messages, I couldn't save the number as a "contact", so instead of having a listing of recognizable names to browse through the messages, it's only their associated numbers. There's no search function in the messaging platform to easily find conversations you want to re-visit. Sometimes I'd have 1 person I'm messaging with, and it'll appear in the messaging center in 3 different text threads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the idea of having a dedicated business line that I could call/text from, either from my work or away from my office via the mobile app. That way I am not relying on my personal number for business communications.

Cons:

The phone quality was poor. It was hit or miss whether I'd have a reliable conversation or not. Too many instances of "hello? hello are you there?" where I would have to hang up and call back from my personal phone.

AMY D.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

ITC Cloud works great for our business

Our experience has been good. We are a really small company and probably dont use it to its full potential, but it works for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to see who is on the phone or calling in.

Cons:

I dont like that it doesnt refresh on its own.

Reasons for choosing ITC Cloud

Intelecom was chosen because it is a local business and we like to support local businesses such as ourselves

Trudi D.

Verified reviewer

Construction

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

Happy So Far

We have been with ITC Cloud for just a few months since starting the consider switching to their product thru install and overall things have run very smooth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Service Seems to be a top priority, Communication has been good, Phones are working as they should and easy to learn.

Cons:

There were a few hiccups on install that I believe could have been avoided with a little more discussion and questions asked by install team but overall it went smooth.

Reasons for switching to ITC Cloud

Poor customer service and features that would never work

Barry R.

Verified reviewer

Gambling & Casinos

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Awesome Company