About IVM Interactive Voice Response

IVM Interactive Voice Response is windows and Linux-based solution that uses interactive voice response (IVR) menu command to record messages, replay responses, transfer calls, and more on a centralized platform. It enables staff members to utilize effective info-line, autodial, or automated phone response functionalities to optimize daily operations. End-users can navigate menus and prompt responses by pressing numbers on their telephone.


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2 Reviews of IVM Interactive Voice Response

Overall rating

4.5 / 5 stars

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May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Very simple to use

Pros

Easy to use, incredibly easy to configure don't need to install extra lines tons of features within the software

Cons

You should restart the computer once a day otherwise it tends to freeze up and cause issues requires maintenance

April 2021

Baden from Something About Nothing

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

“Ease of use.”

While it may take a bit of "getting used to" IVM does step up and help streamline your intention to client expectation ratio. It helps correct call management expectations to ensure that the right experts are directed towards client queries. For 14 days, IVM is free to use, however, if you want to keep using IVM after the 14-day trial period, you'll need to buy a license and register your program.

Pros

Simple to use and configure; no need to install additional lines. The app has a plethora of applications. The IVR does deliver on the expectation" can be used to build a variety of solutions ranging from credit card processing to telephone surveys, as well as help simplify other business processes. Customers use their telephone keypad to access the system; all responses can be recorded, and plugins can be used to enhance the system. IVM may also connect to other programs (for example, to enter data into a database)."

Cons

You can restart your machine once a day or it will freeze up and cause problems, necessitating maintenance... A habit you make need to create in a hurry if your business is expecting sudden growth.