About SparkTG VCC

SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports & call recording functionality.

Managers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns.


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Supported Operating System(s):

3 Reviews of SparkTG VCC

Overall rating

5 / 5 stars

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January 2021

Inder from Open Mind BPO

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2021

Excellent Service & Support

Good Product & Service that is helping us for many years to scale business and increase revenues

Pros

Its always been a great working with SparkTG as the way SparkTG handles their clients and tries resolving their queries in the given TAT is amazing. We appreciate your all efforts.

Cons

Not really bothering to mention for a review. On and off very minimal issues which get resolved in a timely manner.

Reasons for Switching to SparkTG VCC

Service issues and limited product features

April 2021

Akshat from Eckovation Solutions Private Limited

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Perfect Telephony Service

Pros

Very stable service. Almost no downtime. Bug-free and transparent.

Cons

All the services are great. Whatever feedback I have shared in the past with the team they have rectified it promptly. Hence, no cons from my side.

Response from Spark TG

Replied April 2021

Thanks for your feedback. We're happy that you are satisfied with SparkTG's services. We assure you quality services.

April 2021

Sheeba from Jamboree Education Pvt Ltd

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Best Service Provide of Contact Center

For the last 3 years, we are using this software. I am highly recommended to everyone to purchase this product. They are offering support, services, and many more things.

Pros

Quality of Services they are offering in less pricing. When you need any help or support you can contact any time. They are always available for helping the services. Most of the features are covered in one dashboard. Call details of your caller is best part in the services.

Cons

They have to add more features like SMS broadcasting, Whatsapp integration, etc.

Reasons for Choosing SparkTG VCC

The main reason to onboard with SparkTG is featured because the maximum features are offering in less pricing as compared in the market. The service quality is awesome as compared to other vendors. I used many vendors but they just take the money and not provided the support and services. But from last 3 year, no complaints of the services till yet. Highly appreciated for their product and service.