SparkTG VCC agent status tracking
Supported Operating System(s):
About SparkTG VCC
SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports & call recording functionality.
Managers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns.
3 Reviews of SparkTG VCC
Overall rating
5 / 5 stars
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January 2021
Inder from Open Mind BPO
Company Size: 51-200 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2021
Excellent Service & Support
Good Product & Service that is helping us for many years to scale business and increase revenues
Pros
Its always been a great working with SparkTG as the way SparkTG handles their clients and tries resolving their queries in the given TAT is amazing. We appreciate your all efforts.
Cons
Not really bothering to mention for a review. On and off very minimal issues which get resolved in a timely manner.
Reasons for Switching to SparkTG VCC
Service issues and limited product features
April 2021
Akshat from Eckovation Solutions Private Limited
Company Size: 51-200 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
Perfect Telephony Service
Pros
Very stable service. Almost no downtime. Bug-free and transparent.
Cons
All the services are great. Whatever feedback I have shared in the past with the team they have rectified it promptly. Hence, no cons from my side.
Response from Spark TG
Replied April 2021
Thanks for your feedback. We're happy that you are satisfied with SparkTG's services. We assure you quality services.
April 2021
Sheeba from Jamboree Education Pvt Ltd
Company Size: 1,001-5,000 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
Best Service Provide of Contact Center
For the last 3 years, we are using this software. I am highly recommended to everyone to purchase this product. They are offering support, services, and many more things.
Pros
Quality of Services they are offering in less pricing. When you need any help or support you can contact any time. They are always available for helping the services. Most of the features are covered in one dashboard. Call details of your caller is best part in the services.
Cons
They have to add more features like SMS broadcasting, Whatsapp integration, etc.
Reasons for Choosing SparkTG VCC
The main reason to onboard with SparkTG is featured because the maximum features are offering in less pricing as compared in the market. The service quality is awesome as compared to other vendors. I used many vendors but they just take the money and not provided the support and services. But from last 3 year, no complaints of the services till yet. Highly appreciated for their product and service.