SparkTG VCC

RATING:

4.8

(20)

About SparkTG VCC

SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports & call recording functionality. Managers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns.

SparkTG VCC Pricing

Pricing is extremely competitive and as apt considering product offering

Starting price: 

$5.00 per month

Free trial: 

Available

Free version: 

Available

SparkTG VCC agent status tracking

SparkTG VCC Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for SparkTG VCC

1 - 5 of 20 Reviews

Aditya

Capital Markets, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Sparktg feedback

PROS

The technology and easy of running our operations through progressive, regressive and GSM features

CONS

All good nothing like that, just support touch base can become better

Reason for choosing SparkTG VCC

Pricing, technology, product and differentiation of services

Vendor Response

Thank you Aditya for the review. We appreciate your feedback and will make sure the service is able to deliver you the best experience. Also, with respect to improving the support touch base further, we will ensure the teams are informed and are actioned accordingly. Thank you once again. Regards Manjari Soni VP- Sales & Marketing

Replied May 2024

Sunil

Consumer Goods, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Good Product with Great Support

During Pandemic we were able to support our customers remotely without any challenges as we are using SparkTG from 2019. So the remote working transition was seamless without any impact on the customer experience

PROS

The product is good and easy to use, the after sales support is quick and responsive with ease of integration with other applications

CONS

The reports and analytics can be improved further

Reason for choosing SparkTG VCC

Inexpensive

Reasons for switching to SparkTG VCC

Commercials, after sales support and ease of integration

Aniket

E-Learning, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Decent Software, Excellent people

PROS

Cloud Telephony Service is decent and the people at sparktg are very supportive and make up for the glitches or hiccups

CONS

Still a long way to go in terms of development, ease of use needs a lot of improvement

Arshad

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Visalynk Feedback

So far so good, hoping it remains the way it is as of now.

PROS

Excellent service delivery and support for any new tech development or runtime glitches.

CONS

Pricing is a bit on the higher side in comparison to other players in the cloud telephony market.

Vendor Response

Thank you Arshad. We are glad you liked our services and assure you of quality services. Regards Manjari VP - Sales & Marketing

Replied May 2024

Sheeba

Education Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Best Service Provide of Contact Center

For the last 3 years, we are using this software. I am highly recommended to everyone to purchase this product. They are offering support, services, and many more things.

PROS

Quality of Services they are offering in less pricing. When you need any help or support you can contact any time. They are always available for helping the services. Most of the features are covered in one dashboard. Call details of your caller is best part in the services.

CONS

They have to add more features like SMS broadcasting, Whatsapp integration, etc.

Reason for choosing SparkTG VCC

The main reason to onboard with SparkTG is featured because the maximum features are offering in less pricing as compared in the market. The service quality is awesome as compared to other vendors. I used many vendors but they just take the money and not provided the support and services. But from last 3 year, no complaints of the services till yet. Highly appreciated for their product and service.

Vendor Response

Thank you Sheeba for your feedback. We're glad that you are satisfied and happy with SparkTG's services. We assure you quality services and best support.

Replied May 2022