SparkTG VCC Software
About SparkTG VCC
SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports & call recording functionality.
Managers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns. ...
SparkTG VCC Pricing
Pricing is extremely competitive and as apt considering product offering
Starting price:
$5.00 per month
Free trial:
Available
Free version:
Available
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SparkTG VCC agent status tracking
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SparkTG VCC User Reviews
OVERALL RATING
Showing 1 - 5 of 14 reviews
Sunil
Company size: 51-200 employees
Industry: Consumer Goods
Time used: More than 2 years
Review Source: Capterra
May 2022
Good Product with Great Support
During Pandemic we were able to support our customers remotely without any challenges as we are using SparkTG from 2019. So the remote working transition was seamless without any impact on the customer experience
Pros
The product is good and easy to use, the after sales support is quick and responsive with ease of integration with other applications
Cons
The reports and analytics can be improved further
Reasons for choosing SparkTG VCC
Inexpensive
Reasons for switching to SparkTG VCC
Commercials, after sales support and ease of integration
Priyanka
Company size: 501-1,000 employees
Industry: Consumer Goods
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Software Review
Amazing!!
Pros
Tech-Friendly Easy to use Supportive staff
Cons
No comments as of now. Happy with the service and software
Aniket
Company size: 201-500 employees
Industry: E-Learning
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Decent Software, Excellent people
Pros
Cloud Telephony Service is decent and the people at sparktg are very supportive and make up for the glitches or hiccups
Cons
Still a long way to go in terms of development, ease of use needs a lot of improvement
Jayakrishnan
Company size: 501-1,000 employees
Industry: Insurance
Time used: More than 2 years
Review Source: Capterra
May 2022
Excellent Software to use
Awesome Experience and Overall Satisfied
Pros
User friendly Software and Very Easy to Use
Cons
Although it is a very good software but some times it lags
Reasons for choosing SparkTG VCC
Because of the overall rating
Reasons for switching to SparkTG VCC
Not User Friendly
Vishesh
Company size: 1,001-5,000 employees
Industry: Education Management
Time used: Less than 6 months
Review Source: Capterra
May 2022
Great Product, Great support
Pros
Support is always on time, no matter what. Priest is very easy to integrate, ease of use, quick response for any requests
Cons
Some feature required development which were to be a basic hygiene
Reasons for choosing SparkTG VCC
Flexible, easy to integrate, great support
Reasons for switching to SparkTG VCC
Call quality, lack of support