Great value and it is easy to install

I can manage all my business from 1 interface

I don’t understand all the Jargon and terms

Brilliant experience. They close the advertising loop, allowing us to see call data on a keyword level. We are not way more efficient at advertising, we know what works and what doesn't. Moreover the system tracks calls, so we can see if they were effective leads or not, and coach our sales team to be better.

All out call tracking data (online & offline) is tracked and recorded in Analytics. They support all major analytics programs, but we use Google Analytics. They even provide a dashboard which shows total calls tracked, and then feed that data in on a keyword level. It has closed the loop on our advertisng.

Their team is good, but their product is high in demand. Sometimes I have to wait 2 or 3 minutes for support. They are still good, but I hope they scale their team as this is a hot product people need.

The initial aim was to reduce the workload in the practices and deal with client calls more efficiently. This has been achieved.

The softphone is especially useful. Easy to use, sensible defaults, no funcitonal issues encountered. The system generally is functionally competitive with rival software, the graphical interface for the IVRs makes the system more intuitive for management.

The time scheduling for opening hours could be more flexible, particularly for ad-hoc changes, also no option yet to align with scheduled public holidays. More levels of access below administrator would be useful for team leaders.

Ability to work across multiple geographic regions and multiple devices with ease.

Occasionally confused by the Telco jargon.

Very good

It only took 30 minutes to select and activate local Australian business numbers and select our entire PABX

The suppport staff work Australina hours and I'm in Canada