Jive Contact Center Software


 

Jive is a cloud-based contact center solution designed for companies of all sizes that helps users manage call queues and incoming customer calls. Features include interactive voice response (IVR), automatic call distribution (ACD) and customer relationship management (CRM) integrations.

Jive features real-time queue reporting, which helps users monitor how many agents are on calls, measure active talk time and track current calls in the queue. Agent-tracking reports allow managers to track agent totals, aggregate statistics for selected queues, date ranges and view data for specific agents. Contact-center performance can be displayed in real time with live wallboards.

Jive Contact Center Pro offers customized reporting and analytics, skills-based call routing, automatic call back, agent scripting, text-to-speech features and speech analytics. Contact Center Pro also offers configurable priority queues and integrations with Google, Salesforce and Outlook.

Support is offered through an online help desk, over the phone and through user manuals.

 

Jive Contact Center - Queue summary
 
  • Jive Contact Center - Queue summary
    Queue summary
  • Jive Contact Center - Support queue
    Support queue
Supported Operating System(s):
Web browser (OS agnostic)

443 Reviews of Jive Contact Center

 

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Software Advice Reviews (126)
More Reviews (317)

Showing 1-20 of 126

Shirley from Complete Provider Resource
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to use VOIP flexible system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We found this system when we were looking for a new phone vendor last year. We like the phones we get through them, and they are very constructive and helpful when we're trying to solve issues (like adding new clients and new phone trees). They work to make sure our IT person understands what's available so he can administer most of it for us. When the power is out or something happens and we need to switch trees they do it for us on the fly (usually 2-5 minutes).

Pros

This is SO easy to setup and administer. We can build different phone trees for different clients or different needs and implement those as we need to. Customer Service is very nice and quick--they fix most things on the fly.

Cons

We can't set up different ring tones for different companies, but so far that's been the primary "con." The system is easy to use and Customer Service is great.

Review Source
 
 

Sterling from Financial Services
Specialty: Finance
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Love Jive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The CS is out of this world. Voice quality is the best I've ever heard. Always making improvements to the product.

Cons

Video conferencing is going to be much better than it's ever been with Jive and GoToMeeting, I'm excited for that.

Review Source
 
 

Shahzad from Ideas Unlimited
Specialty: Contact Center
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Jive gets it done at a very good price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent choice for those looking to do inbound and outbound with a great price!

Pros

Excellent pricing: Their pricing is one of the most competitive in the market.
Easy navigation: Their dashboard and system are easy to use.
Flexible set up: They are very flexible and reachable.

Cons

They don't have an external desktop app.
Call recording is not within their system, you have to set up Amazon S3 for it.

Review Source
 
 

Maria from Epsilon
Specialty: Marketing Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Jive Communications is very customer service focused.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive. What I really like is that they welcome and embrace their customers' feedback.

Cons

We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive. If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

Review Source
 
 

jet from Fonality
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Jive is ok for small to medium size business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very helpful support and friendly. Easy to use and deploy in the network.The follow me function is helpful as it can forward your calls to your mobile.

Cons

Some features of the software needs to be updated as they are very limited. Setting up dial plan can be confusing to setup at first.

Review Source
 
 

Kate from TheSiteEdge, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Customer Service is Great - Too Bad I Have To Keep Calling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help.
Their app integration works well.
Their prices are very reasonable.

Cons

Having trouble getting the VOIP calls to be clear through our wireless system because we have a Comcast router. I'm not sure if other services would have this issue with Comcast as well...
Their desktop app "Jitsi" is very glitchy - answering calls can be hit or miss, depending on if you have the right browser open.

Review Source
 
 

Steve from Executive Manager Placement
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Support is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not worth the risk to using Jive

Pros

Good technology when it works. Better make sure internet and electrical is perfect. Offer a lot as long as it works.....

Cons

Support is 50/50. Had a total down situation. Took hours to get help. Dropped from phone system and phone rang and rang. Never answered

Review Source
 
 

Melanie from The Beard Group
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

After trying this software you cant go back!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Having ONE application to interact with all employees AND customers. Video calling is without a doubt the best way to answer questions from customers when it comes to the visual aspect of construction. It allows us to assess the situation twice as fast and it puts our customers at ease. We use this application strictly for non intake customers. I cannot tell you how nice it is to not give out our personal cell phones or have them get tied up or put on hold in our old multi line phone.

Cons

Sometimes the call quality cuts out, which can be frustrating during service calls. Customer service can be a bit of a hassle as well.

Review Source
 
 

Juliana from M Health
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Jive won our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The people at Jive from sales to tech to support are all fantastic.

Pros

Jive provided a cloud-based phone solution that allows us to convert voicemails to emails and send them directly to our work order system.

Cons

I wish it came with an email component of its own. It was the one feature we were hoping to find but the companies that offered it were outside of our budget.

Review Source
 
 

Kevin from Camson Construction, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Reviewed this product against many others, top notched!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the Soft Phones (PC Phone w/bluetooth headset) feature. Love voicemail to email also. So many great features. Highly recommend.

Pros

This product is feature-riched and easy to use. I compared it to several cloud-based companies/products and it was the best of what I reviewed.

Cons

None that I could see. With any cloud-based solution, a backup (internet) connection should be implemented which could make the solution a little costly.

Review Source
 
 

Matthew from Comprehensive Web Designs
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I LOVE Jive Communications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before I switched to Jive, I was using another phone system. I loved them, but they weren't providing customer support. Customer support is a big thing for me. And, I think switching to Jive was the best thing I ever did for my company. I never want to leave Jive. One of their sales representatives Todd Stay made me want the phone system by convincing, but it was my type of convincing. And, then I got to work with this person named Karen Tribett who onboarded me, and she helped me so my onboarding. Then the best part is, I have the best support team here for me 24/7. The only thing about the support team is that I would have them fix more issues, and not have to wait for the dev team to fix the issues. That's it. Thank you for reading!

Pros

Customer support, simplicity of use, people to help you onboard, and most features out of any phone system for the best price.

Cons

The only thing that I saw is that I had to wait a long time for an issue to be fixed, and I can only fax 5-10 pages at a time.

 
 

Gina from ARCA
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Patient customer service. Stay with you until problem is solved. Staff is very well educated and knows how to solve problems.

Cons

None. I have not had any bad experiences. Anytime I have had an issue, customer service has stayed on the line until issue resolved.

 
 

Sean from Response Marketing and Mailing
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy with no surprises

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Great customer support beginning with sales to the project manager to technical support and customer service. Very pleased!

Cons

The monthly phone number fee. There's really not much else to dislike. We haven't had any issues with the phone system.

 
 

Ashley from Prime Waste Solutions
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly. Never have any issues with service. Customer service is always friendly and very helpful

Cons

At times, long hold times when calling customer service. There really is not any other cons to list.

 
 

Ben from Planet Solar Inc
Specialty: Residential / Home Phone Service
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

One of our Best Vendors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have used Jive for at least 4 years now, and are quite happy. I LOVE how we can just take a phone, plug it into the internet, and no matter where we are, we have an office. This is particularly valuable as we continue our growth, so we move into larger offices frequently, including opening an office in Puerto Rico. Their customer service is as good as it gets, always prompt and easy fixes. And the sound quality is unbelievable, its like they are in the room with you! I have recommended Jive many times.

Cons

Only bad thing is every few months we have to unplug and replug in a phone to reboot it. And if internet goes down, so does the phone.

 
 

Tim from Tim Hoffman & Associates, LLC
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Exceptional customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Jive Communications is a pleasure to work with. In the many months we used the unified voice, video, web conferencing, and mobility solutions. Jive Communications provided our enterprise with HIGH quality service coupled with SUPERB customer service. The customer service and account management personnel were exceptionally supportive, and always sought to ensure we had the highest quality service, while ensuring our issues were solved completely. When we need their service again we will repeat. CEO/Owner TJH

Pros

The people are caring, honest and helpful - very much the kind of people that I like to do business with.

Cons

DON'T CHANGE ! Keep everything the same - this is a winning product.

 
 

Monica from American Financial Network, Inc
Specialty: Finance
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Excellent System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Portal was user friendly. Great customer service - never had to wait long to receive a response. Always answered questions

Cons

Little to nothing to dislike. Audio quality was rarely staticky - System went down one, but never happened again after that

 
 

Russ from Vestnomics Wealth Management, LLC
Specialty: Finance
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent Service with Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Jive for a year now. We wanted a solution that would integrate with our CRM. Our previous VOIP solution was unable to do so. On top of this capability, Jive costs us about $/line less. Voice quality is excellent, if I am out of the office the line rings through to my cell, and as far as the caller is concerned, I am in my office. I was able to port my lines from the previous company without a hassle. Set up was easy, and support has been excellent. If there is one drawback it is the fax system. It is a bit clunky to use. However, as we do not send many faxes it has not been a big issue.

Pros

Excellent sound quality
Easy to port existing numbers
Excellent support
Integrates with Redtail CRM
Graphic oriented call routing
Click to dial
Unified communications

Cons

Fax system is not very user friendly
Jive desktop still in Beta

Advice to Others

You owe it to yourself to try out this VOIP provider It is very business friendly. While it may not be as polished as some of the more.... seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive.

 
 

Mike from ServiceMaster
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great solution for a company on the go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Jive was great to work with. Their staff was friendly and helpful.

Pros

quick to help set us up.

Cons

Nothing. We were not able to start service due to previous contractual obligations.

 
 

Julie from Rolling Tree Services
Specialty: Contact Center
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Easy and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Jive's VoIP system to run a Customer Service business for two years. Their online system is pretty simple to set up. Their support people were very helpful when I have had questions. Jive's fees are reasonable and affordable for a small start up business.

Pros

Efficient. Ease of setup. Ability to get calls while away from my office. Recordings of voicemail sent to an email account.

Cons

Some parts of setup were not intuitive.

 
 
 
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Showing 1-20 of 317

Michael from European Wax Center - NOLA

June 2018

June 2018

Gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The dashboard is user-friendly, and customer service has always walked me through anything I've asked to be set up for me, ultimately allowing me to utilize the software how I need to without going through somebody else.

Cons

I am very disappointed in the limited reporting options, where I cannot see # of missed calls, average call times, and other very basic information.

Review Source: Capterra
 

Ashante from Spiel the Beans

June 2018

June 2018

Modern day phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like many features as I am always looking for VoIP and telephone options for my young business. I like many things: it's month-to-month and I can also add/subtract devices as needed. Jive doesn't lock you into a contract which is nice. Their interface is pretty intuitive, while being powerful at the same time. The dial plan editor is fabulous and makes setting up and changing an IVR much more simple than other tools I've used. I also love the ability to add call filters so that our company spends less time dealing with trash calls. Using my cell phone as a Jive "office" phone lets me always appear to be in the office, even if I'm on the beach on vacation. That's a great feature. The continued evolution and growth of the Jive platform, as well as the outstanding support are the key reasons for my recommendation to anyone considering Jive as their phone system provider.

Cons

It's a cloud service, however we have not been successful in getting a report of call history on a number for the past year. I have to call in and make a request from customer service.

Review Source: Capterra
 

Sara from The Disaster Company LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Overall experience has been positive. We are still working out some kinks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It made a big difference in how we answer phones and respond to our customers

Pros

It allows us a lot of flexibility to answer phones and communicate when we are not in the office a lot of the time.

Cons

It seems to have some glitches that we are having problems with. We have the phones ring to several extensions at a time. It would be nice if there was a feature letting everyone know if someone answered the call.

Review Source: Capterra
 


June 2018

June 2018

Very willing to help with technical support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Lower prices. High uptime and availability.

Pros

They help you set up your account and your phones. Make sure you ask every possible question; you'll be good to go!

Cons

Like any VoIP, there's a learning curve, and if you are a small business owner, the terms might confuse you. (Device, line, extension, phone, number, dial plan, etc)

Review Source: Capterra
 

Michael from Profit Discovery Group
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

The ease of the auto-attendant setup makes this the best telecom service around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy voip setup

Pros

The auto-attendant service has a graphic interface that is easier to use than any company we have dealt with. The free additional features is a big plus, where a lot of companies nickel and dime you. 24/7 customer support is helpful and allows you to configure off hours.

Cons

So far we have little to complain about. There is no cost effective way to run multiple phones for one individual, without paying multiple device fees. So if you have a phone in the office, and at home, you are paying double. A visual mapping of where calls are directed for an individually selected phone would be useful, but we haven't had any issues to complain about.

Review Source: Capterra
 


June 2018

June 2018

Moving Towards Excellence

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

cost benefits for clients, lower cost of ownership and meets numerous vertical needs using either all hosted hybrid or SIP trunks. The width of the solutions allows more market capture.

Pros

Overall this company integration plan is well thought out and that creates a smooth transition for onboarding clients and reduces the offboarding associated with poor integration strategies by hosted competitors.

Cons

Jive needs to spend time on taking the Apple approach to removing ambiguity and non-intuitive processes within their portals. While their customer and VAR portals are good they could be great.

Review Source: Capterra
 

DAve from Monterey Bay Cast Stone

June 2018

June 2018

It turned out to be pretty easy to get rid of my business land line with Jive's tech support crew.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My business line was really mostly used for receiving messages on an old answering machine.
Now calls are routed directly to my cell and if a customer leaves a message it is sent to me in an audio file to my email. I never miss one, and they're documented with the sender's phone number and time of the call.

Cons

Calls won't come through to my cell if the app isn't running. A bit of a pain to remember and sometimes I need to "sign in . I never remember passwords and don't really like to "sign in with Facebook".

Review Source: Capterra
 

Stephanie from Monarch Custom Doors
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Jive is always available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and functionability

Pros

The fact that the software is customizable is extremely convenient. Each user is accustom to different settings which the software allows.

Cons

If the internet crashes we lose our phones too. We do a lot of business over the phone but I don't see any way around this.

Review Source: Capterra
 

Barbara from The Gourmet Girls
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great technology! We are so glad we made the switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to use our system to it's full potential. I love the ease of using the admin panel

Pros

I love the fact that I have the option of changing items within the system. So easy to use! I can change my specials very easily.

Cons

It was a little difficult at first getting used to the system, but now works beautifully! I am not as tech savvy as I would like but I learned very quickly

Review Source: Capterra
 


June 2018

June 2018

5yrs and still satisified

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

substantial cost savings year over year with fully administrative capability. If you want to perform much of the admin yourself (I do!) the incredibly robust capabilities make it possible to create a system that rivals far more expensive large scale corporate phone solutions.

Pros

feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management.

Cons

proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets.

Review Source: Capterra
 

Melynda from Ilux real estate
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Always very responsive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Landline, call recording

Pros

Provides great service and very timely. Does not take a long time to respond. Takes time to explain and train.

Cons

Nothing really that I dislike. I wish I was able to dial more quickly from desktop to phone spread of online.

Review Source: Capterra
 

Stephan from Ottonomous LLC

June 2018

June 2018

Jive has been a great add to my business. Does what I need, how I need it, at a reasonable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that Jive is completely customizable and intuitive, and we can alter and edit our call routing and auto-attendant services, etc. ourselves, without needing to get customer support involved. That's awesome.

I looked around at a slew of providers and went with Jive. I've been very happy with the decision. Jive does everything that I need, and does it well. And they don't nickle & dime you on features -- their standard pricing includes a lot for the money.

I've also been very impressed with the sound quality too. Their up-time has been stellar as well.
I also like how responsive their support is too. On the very few occasions that I've had a question or needed to know how do something, they've been readily available.

Cons

Surprisingly, nothing quickly jumps to mind. Virtually the only minor thing that I could see Jive altering, is to perhaps include some other options for the storage of recordings. Right now, recording capabilities require linkage with an Amazon AWS account. It would be nice to have some additional options, like perhaps within Jive itself, or on Google Drive, locally stored, etc.

Review Source: Capterra
 

Jim from Lighthouse Services

June 2018

June 2018

Service is rarely impacted and web portal is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The new web portal is easy to access and easy to use. All of the functions needed are readily available on the web portal

Cons

The basic phone set does not support 100Mbs speed ethernet. At this point is time, I think that should be basic functionality of any VoIP phone.

Review Source: Capterra
 

Linda from Heartbeat of Columbiana County, Inc.

June 2018

June 2018

The staff at Jive are excellent! Pleasant to work with and always available when we need them too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

No in-office hardware and the ability to mask our personal cell numbers. Also like being able to bounce calls back to the corporate voicemail when we don't pick up our cells.

Cons

Sometimes the sound quality is less than stellar... especially when our cell phones aren't on Wi-Fi.

Review Source: Capterra
 

Maria from Maria Franco agency
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

I have had no complains so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

cheaper phone bill :)

Pros

I love the fact that I can work anywhere with internet of course. I've only had the system for maybe 3 months but so far I love it.

Cons

The only down fall would be if your internet is down then you won't get any calls but other then that it works pretty well.

Review Source: Capterra
 

derek from EAST JEFFERSON MEDICAL CLINIC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Every time I call service is excellent and problems are resolved quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have already recommended to many other clinics that are friends and they all use also. Benefit is many lines for an affordable price, voicemail and holiday settings, transferring calls, and being able to have multiple calls on one phone

Pros

Easy to use and very little issues. When a problem does occur I can check status and see when its fixed in real time

Cons

Just when our area has internet issues it affects the phones due to wifi base. Not Jives fault but definitely our biggest issues due to the area we are in being more prone to these problems and both internet companies are run through the same system so no way around

Review Source: Capterra
 

Robert from Atkins Insurance Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

We use it for a small office 3-4 people

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use and the help team has been excellent. Whether it has been in setup, or billing, or when you forget how some function works

Cons

When talking it may bleep out sometimes and then you can't understand the person talking or they can't understand you.

Review Source: Capterra
 

George from Intelligent Evolution, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

VoIP system is great and customer support usually top notch!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexibility, easy to add and remove phones; easy for remote employees to setup.

Pros

The Jive software is EASY to use. You can figure things out yourself and if you cant you can easy get Jive to help.

Cons

It would be nice to have code dialing. One of the other business we own we charge our clients per minute. We have been asking for this function for a while now.

Review Source: Capterra
 

Audrey from Expedia CruiseShipCenters - Gulf Shores

June 2018

June 2018

Many means to get help on different features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A local number for my business, since my mobile is from a different city.

Pros

You control what the system does and how it operates. The dial plan is very easy to set up and revise.

Cons

Voice mail set up for multiple people is tricky at first, but then easy after it gets explained. Also switching from Billing to Admin to Dial Plan doesn't flow very well. I end up with multiple tabs open and have to close out and begin again to get back to where I want to go.

Review Source: Capterra
 

Michael from GroGenesis, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Quality VoIP service. Lots of flexibility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

VoIP phone service.

Pros

We like the flexibility of the software, the ease of access to customer service and the ability to have access to calls anywhere you have cellular service.

Cons

At times the programming of the dialer software can be confusing and requires the assistance of customer service.

Review Source: Capterra
 
 
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