Jive Contact Center software


Jive is a cloud-based contact center solution designed for companies of all sizes that helps users manage call queues and incoming customer calls. Features include interactive voice response (IVR), automatic call distribution (ACD) and customer relationship management (CRM) integrations.

Jive features real-time queue reporting, which helps users monitor how many agents are on calls, measure active talk time and track current calls in the queue. Agent-tracking reports allow managers to track agent totals, aggregate statistics for selected queues, date ranges and view data for specific agents. Contact-center performance can be displayed in real time with live wallboards.

Jive Contact Center Pro offers customized reporting and analytics, skills-based call routing, automatic call back, agent scripting, text-to-speech features and speech analytics. Contact Center Pro also offers configurable priority queues and integrations with Google, Salesforce and Outlook.

Support is offered through an online help desk, over the phone and through user manuals.

Supported Operating System(s):
Web browser (OS agnostic)

470 Reviews of Jive Contact Center

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  • Mylene from I.T Experts Philippines

    Specialty: Professional Services

    Number of employees: 11-50 employees

    August 2018

    Low-cost Cloud VOIP!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Nowadays, it is very expensive to implement a PABX system in-house. Jive Voice offers Cloud VOIP that you can manage all your calls and have a real-time phone system in a very low-cost. Explore the features and find out how your company will benefited from it.

    Cons

    Managing calls and internet enabled device is very easy. The system is internet depended so reliable and enough bandwidth is suggested.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Bob from Jacklett Construction, Inc.

    August 2018

    Everything excellent. Not using for a call center.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Enabled mobility business goals and upscale client / vendor presentation among users of varying tech-savviness with great ease of deployment and administration and very low TCO.

    Pros

    Customer service is phenomenal! Admin portal for management equally excellent. Their remote network analysis client is great.

    Cons

    Dial plan editor could be more intuitive. Layering / combining some of the more advanced features doesn't always work predictably - but, nothing that should be an issue outside of a call center.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephen from Optimize Your Business, Inc.

    Number of employees: 2-10 employees

    July 2018

    The Voip solution that integrates with Zoho

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Started using it with one of my businesses and recently added my second business so I'm sold.

    Pros

    It integrates with Zoho so that I can click to call and have a log of calls as well as take an incoming call and create a task on the fly.

    Cons

    It is so fully featured it took some tech support to get it set up but I consider that a plus in the event I need some tricked out features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    July 2018

    GREAT Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fabulous

    Pros

    All of the employees are super helpful, and the online portal is very easy to configure.

    Cons

    Wish it had more features and linked to our email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeremy from Cornerstone Wealth Management, NV

    Number of employees: 11-50 employees

    July 2018

    Great Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been able to save time with the click to dial feature. Also, when I have called customer support, for the most part they were knowledgeable on what I was needing, and always super friendly.

    Pros

    The best thing I have found with this is being able to click on a number on my computer and it dials to my phone. It saves time and the frustration of accidentally dialing the wrong numbers.

    Cons

    I haven't experienced any real cons with the software yet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Wesley from EquitiFirst Mortgage

    Number of employees: 11-50 employees

    July 2018

    JIVE PHONE SYSTEM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Don't have to deal with big boy service providers. Jive has been spot on most of the time. I highly recommend them.

    Pros

    Overall, very easy to work with. Support is usually very prompt.

    Cons

    Really can't complain about anything. Little complicated for us older folks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alan from Danz Law, PLLC

    Number of employees: 2-10 employees

    July 2018

    Jive VOIP Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall very good!

    Pros

    Very flexible with lots of options. I like the ability to use it cutting bad weather when traditional phones are down.

    Cons

    Not always easy to use/program without customer support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christina from Empire Property Management

    Number of employees: 2-10 employees

    July 2018

    Easy to use, Works like a charm, and Support is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Amazing. Communcations are so much smoother.

    Pros

    The dial plans. They are built with a simple drag and drop layout.

    Cons

    The mobile app (softphone) is a little glitchy, but they are always working on improving it. As of now, you don't have the ability to delete texts. We got hit company-wide by a stupid spam text advertising some really nasty stuff, but weren't able to delete them. They said that that should be enabled by 2019.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • kawsu from choptsalad

    Number of employees: 1,001-5,000 employees

    July 2018

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great and happy

    Pros

    The easy to setup cloud system and the auto attendance.

    Cons

    The ATA box failing and needs a restart always.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • FRANK A from FRANK`S FABULOUS SWEETS & TREATS

    Number of employees: 2-10 employees

    July 2018

    THE BEST SERVICE PROVIDER I HAVE TRIED YET!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    THE USE OF USE, GETTING MY NUMBER OUT THERE , I LIKE THE FACT THAT IT HAS AN AUTO ATTENDANT, AND EVERY TIME I HAVE AN ISSUE THEY ARE THERE 24-7-365 TO HELP WALK ME THROUGH THE CORRECTION STEPS...

    Pros

    THE VERSATILITY IT HAS MUSIC ON HOLD, THE EASE OF USE WITH THE JIVE PHONE APP,

    Cons

    THE ONLY THING THAT I CAN THINK OF IS THAT WHEN I SIGNED UP IS THAT I SHOULD HAVE BEEN WALKED THROUGH THE FULL SETUP PROCESS AT THE BEGINNING.....

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kirsten from Finan Animal Hospital

    Number of employees: 2-10 employees

    July 2018

    We like Jive!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service and ease of use. They are always readily available.

    Cons

    Occasionally the calls are crackly and once in a while calls drop.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Angela from Cool Realty LLC

    Number of employees: 2-10 employees

    July 2018

    Always there to help!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Always very helpful and respectful staff! Always there to help you fast!

    Pros

    Effective
    Easy to use
    Meet expectations

    Cons

    A little confusing at times when you aren’t sure what you need to accomplish but if that happens you only call them and they will walk you through it!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dan from Hyland Screw Machine Products

    Number of employees: 11-50 employees

    July 2018

    Welcome to the 21st Century

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Realized a great cost savings over the POT line service over broadband that we replaced. This is our first foray into IP phones and we waited until we could get fiber service before making the switch. LOVE being able to manage in the cloud!

    Pros

    Full featured yet clean interface. Easy to get familiar with. LOVE not having to have the PBX hardware on site.

    Cons

    The Chrome plugin is a little clunky. I go back and forth using it sometimes and disabling it for a while sometimes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tameka from Duran Skills and Trades

    Number of employees: 2-10 employees

    July 2018

    Great service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very good price, great customer service and easy set up

    Pros

    Very good customer service, easy set up

    Cons

    No complaints, any problem we had your customer service helped very well

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Logan from Home Base

    Number of employees: 11-50 employees

    July 2018

    Jive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really like them. Being on the IT side they are always very helpful and have assisted me in solving issues (or just done it themselves). The reliability was shaky at first but we have had the service go down in months and months vs Ringcentral where it would go down a few times a month even if only for a few minutes. The admin side PBX takes some getting use to, but once you do its a breeze to set up new users and change features, but when you are learning something new, make sure you take note of all the steps needed to set things up, because you might forget the next time. Though this might be more my fault as this is my first time working with phones in depth. Though they need some improvement on the web/app side vs RC. They are far superior in ease of use and reliability.

    Pros

    The customer service is great and I always get help when I call in which is a lot. Everything is very easy to setup for new users.

    Cons

    Jive Web isnt great. There are (or were) a lot of bugs with it. We have some users who show they have messages or vms when they dont. I have contacted support about it and they have been very helpful but havent really found a fix. The texting option was in beta but isnt anymore? (not sure) so it works fine for the most part but acts strange sometimes and will stop working. I guess reporting is in beta as well and that is difficult to understand though this is in the PBX admin side vs Jive Web.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    July 2018

    A lot of potential -- mediocre as is.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's not been outstanding. Support is hit or miss, service is definitely hit or miss.

    Pros

    The portal has great functionality. It's mostly a clean GUI, but it has several access points for various functions -- making many functions more complicated than they could be.

    Cons

    I like the flexibility of Jive Mobile/Desktop, etc. When everything works right, the system is largely brand-able and customizable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from EasyKnock

    Number of employees: 11-50 employees

    July 2018

    Nothing Lacking for the Price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Software is very easy to use and signal is extremely reliable; customer/support service is super helpful, energetic and competent at a high level that is well above average for a tech company.

    Pros

    Jive Communication Systems is capable of doing everything a startup to mid-size sales company would expect (plus a whole lot more!) in terms of fielding inbound calls and placing high volume of outbound calls. Most importantly, the click-to-call feature is not considered an auto-dialer, giving that extra layer of protection and removing the chance of legal headaches that a startup or small business is ill-equipped to handle.

    Cons

    The one useful feature missing is the ability to spoof area codes without purchasing a corresponding phone number.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • William from The Bixby Agency, LLC

    Number of employees: 2-10 employees

    July 2018

    Jive is awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Has been a great experience, one of my best decisions.

    Pros

    Not having any line limitations. If 100 people all call at the same time they will all go through without having to have 100 different phone lines and having to manage 100 different numbers.

    Cons

    Nothing with the software, the Polycom handset has some quirks that take some getting used to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    July 2018

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The app is absolutely terrible. It takes forever to load. It constantly locks up, especially when connected to Bluetooth in my car. So far, i am very disappointed.

    Pros

    Price. It was pitched as a rival to ringcentral which i had before, but it isn't.

    Cons

    the app is terrible and your system for faxing is also terrible

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sara from Caring for the Coast

    Number of employees: 51-200 employees

    July 2018

    Review on Jive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system is great if you have reliable cell or internet service, but sometimes beings in rural areas hard to stay in touch. It seems at times if we are having issues with the local internet provider it can be critical down time for us.

    Pros

    Easy call routing
    98% reliable
    Mobile App

    Cons

    Logging in and out of a group would like a visual if logged in

    No hard line access for internet issues

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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