Jive is a cloud-based contact center solution designed for companies of all sizes that helps users manage call queues and incoming customer calls. Features include interactive voice response (IVR), automatic call distribution (ACD) and customer relationship management (CRM) integrations.

Jive features real-time queue reporting, which helps users monitor how many agents are on calls, measure active talk time and track current calls in the queue. Agent-tracking reports allow managers to track agent totals, aggregate statistics for selected queues, date ranges and view data for specific agents. Contact-center performance can be displayed in real time with live wallboards.

Jive Contact Center Pro offers customized reporting and analytics, skills-based call routing, automatic call back, agent scripting, text-to-speech features and speech analytics. Contact Center Pro also offers configurable priority queues and integrations with Google, Salesforce and Outlook.

Support is offered through an online help desk, over the phone and through user manuals.



562 Reviews of Jive Contact Center

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 562 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

Its not that bad - Could be better

Its ok

Pros

Its pretty easy to use. We use it daily for work and its pretty self-explanitory

Cons

For some reason calls drop, sometimes the person on the other line cannot hear us. We have a main line and a personal extension. I wish Jive would let us know which line is ringing.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Get Jive For Your Office!

Excellent! The software was easy to setup and I have had no problems in the year we have been using their services.

Pros

The software was incredibly easy to understand and provided an amazing cost savings for my office!

Cons

Nothing! The software is very user friendly.

December 2018

Kody from Wisdom Teeth Guys

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Jive has a great phone software

I love Jive Voice

Pros

Jive is affordable and provides everything you need for a call center, regardless of your size.

Cons

The user interface can be a little difficult. They use weird terms so I've had to ask them on multiple occasions what certain things mean

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

December 2018

Wow, can I get a root canal instead, please?

The service is worse than non-existent, it was actively bad in so many ways. From just not calling back to incompetent techs (twice, including the entire reason the tech couldn't change the settings, I actually figured it out and explained it to the tech) to just inferior code, Jive has it all! Here's the kicker; you cannot store ANY voice data until you go and activate (and configure, with zero support) an Amazon SAS account (don't quote me on the acct type) which is completely outside the realm of 'consumer' product. I've gotten my pound of flesh for the loss to my income, I've personally been responsible for at least 3 businesses staying FAR away from Jive. Come to think of it, the name fits! After exactly 23.5 hours of my time over 5 days on this (I kept track) I finally cut bait and got a Google Voice setup. You should to!

Pros

It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought.

Cons

Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works!

If you need to ANY of the above, run screaming from this app and this company.

Response from Jive Communications of Jive Communications, Inc

Replied December 2018

Certainly not the experience we hope to provide. Sending a direct message to gather additional info and make sure any open account details are resolved. Can you please provide your account name, reference ID, and best contact info. We'll have someone from our team make sure the account is resolved or closed out. Based on the review information sounds like you've switched providers.

December 2018

Phil from On-Board Services

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Perfect Flexible Office Voice and Text Solution

Pros

- The mobile app support is fantastic and super useful
- Online interface is effective and quick to respond

Cons

- There are no real cons aside from it's hard to leave work alone when you can access your work line via your cellphone with ease

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excuse me stewardess, I speak Jive

Exactly what we needed for our phone systems.

Pros

Our experience with RC (big name competitor) was less then satisfactory. Jive's customer service and plans fit our budget and needs perfectly.

Cons

Small hiccups with sales, but we got over that, moved on and now our smaller business sounds like a big company.

November 2018

Kali from VitalSmarts

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Jive Voice has revolutionized our client calls

Pros

Jive Voice is so easy and user-friendly. I am able to setup conference calls with people all over with little to no effort and the quality is almost always perfect.

Cons

The one negative I have experienced with Jive Voice is that the quality of your calls is somewhat dependent on the strength of your own network, and therefore can vary.

November 2018

Chris from Hansen Insurance

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Don't waste your time...

My experience with this company was probably the worst experience you could have with any company.

Pros

I didn't like a single thing about this company. The phones were delivered late, then the incorrect amount of phones, set up and assistance was non-existent. Out of the two dozen times I contacted them for help, the person on the other end of the line was of absolutely no assistance and was only interested in pimping out a high survey score. Every contact had a survey attached to it...no matter how small.

Cons

The support staff was, basically, useless. The fact that everything that could go wrong, did go wrong, meant that I was on my own. The staff was only interested in getting high scores on surveys that were sent to you after every single contact.

Response from Jive Communications of Jive Communications, Inc

Replied November 2018

Chris - We appreciate the feedback and are certainly disappointed that this has been the experience. I'd be interested in getting additional insight and identifying potential resolutions. Feel free to contact me directly to discuss further.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

For small business works great

Pros

I had Grasshopper and moved to Jive and have been happy. Customer service is very good

Cons

the fax mechanism is a little clunky having to have a special email address and code but that's no big deal and easy to overcome

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Multifunctional Communication Tool

Jive has been a positive experience and has enabled us to have multiple people respond to customer calls, use the conference line and access the software from a variety of devices.

Pros

I like that I can access Jive from my computer (using the app or the browser option) and from my phone. The phone tree options also work well for our company. Working with customers one-to-one or with conference lines is easy and the interface is simple and user-friendly.

Cons

The only thing I don't really like is the way the conference line works when you first join a call. If you join as the facilitator, it doesn't indicate if there is someone already on the line or not - it's just a silent entry to the line.

November 2018

david from dental elements

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

jive review

Pros

that I can manage it in the cloud...nice and easy access.

Cons

I hate when the phones go offline...and they blame it on my router but are unable to fix the router.

November 2018

Bill from McCord Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Review from McCord Solutions

Very good. I would recommend Jive to anybody.

Pros

We've used Jive VoIP for almost 6 years now and the voice quality is very consistent. Also, customer service is very helpful whenever we need them.

Cons

When moving across different offices the quality drops somewhat. I wish there were a way Jive could better control that.

November 2018

Halee from Episcopal Diocese

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Jive Phones

Pros

Jive VoIP software is fairly easy to use and manage.

Cons

Sometimes when voicemails are sent to email as audio files, they aren't easy to download or listen to.

November 2018

Krystyna from Zenus Global Health

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

The best value for my needs!

Pros

I like the customer support. I'm not too familiar with all the functionality--I had it set up by your technicians and have not needed to even go into the system on my own much. It does everything that my small business requires at a very affordable price. I've saved over 60% over the last service I had.

Cons

The only thing I would like to see is the ability to record my greeting from a voice offered by Jive (not offered now).

November 2018

Russell from The Miller Family Companies

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Telecommunications Done Right, Even in the Worst of Situations

During the recent fires in Southern California, our offices were forced to evacuate for nearly a week. With the Jive service, we were able to continue to work from where-ever we were, even when evacuated as well from our own homes. We did not have to be concerned that we would lose that connection even if our offices were destroyed (fortunately not), as everything was controlled offsite by Jive. We have been with Jive for the last 6 years as they have grown, and we could not be happier.

Pros

The Integration with all of our devices (cell phones, desktop computers, web browsers, and of course desk telephones) for seamless usage in and out of the office, meaning we are never out of touch with our customers and each other.
Complete control of how calls are routed to meet our needs through a simple interface, one that makes it easy to understand how those calls will be routed.
Feature rich services without charges for things that go above and beyond what you would expect, such as the free in-house conference calling.

Cons

My only complaint is the inability to set a distinct ringtone for calls coming in from the Jive mobile apps so that I know when a call is coming from "my desk" or direct to my cell phone.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Good Service for the Price

Jive is a good product at a fair price and has the sort of support you'd expect for a major VOIP provider. The feature set is not quite what you'd get from some of the other providers, but Jive's prices are significantly lower.

Pros

Jive is one of the most affordable of the major VOIP providers out there. While it isn't as fully featured as something like Ring Central, it is also much more affordable and what you get is excellent at what it does. Also, the customer support is first rate.

Cons

The Jive setup for building phone trees is somewhat convoluted and problematic. The software is all well put togheter, but the interface and feature set just isn't there in the same way some of the other providers are.

November 2018

David from Executive Financial Group, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Client review

I can't think of a company I have used in the past decade on my phone service that has been as responsive as Jive. They are not perfect and stuff happens, but they will double their efforts to make sure it is corrected and they will follow up with you so you are not left in the dark. As far as just asking for directions on the setup and using the interface for daily login info, it is quite easy. They are an outstanding company for service, support and product, what a great combination.

Pros

I have been with the service prior to Jive buying out the previous company. I can tell you the improvements to software and interface has been upgraded to a very high level, you can see the flow on setting call sequences and ring groups. I have need help on items and even a recent phone purchase and porting over a number. Let me tell you this team is great, I had them provision the new phone and set up the new number and ship the new phone to me. The phone cost was a couple dollars higher than buying on Amazon. I would pay them that amount everyday and more. They are outstanding in service and support, they emailed me multiple times on updates, directed me to different departments for sales and service. I do not see myself with any other company that has treated my very small business with such support. The will walk you thru the software and you will see how intuitive it is. They in my personal opinion are the best.

Cons

There is a lot you can do and the down side is if you do not use it everyday, as when your are setup thing just run. So, when you do need to add or change something it is a learning curve as I only need to address the software once or twice a year.
I am discussing the setup software, the actual login user interface is quite easy to use, I do use that more often and it make life simpler.

November 2018

Otto from Bohouse Investment Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best PBX platform for any size business

Pros

Jive is greater toward larger companies but the pricing allows smaller ones (like ours) to enjoy the software too. It's extremely feature rich and they seem to be developing new features all the time and keeping up with customers needs. I've used other platforms such as another Logmein property, Grasshopper. Jive is definitely the top.

Cons

It can take a little bit to get used to all the features and how they work.

November 2018

John from Custom accounting service

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Review

Great to work with

Pros

Service support helpful 24 hours likable

Cons

I'm out dated in knowledge learning curve

November 2018

Kate from AAOA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Recommend

I would not say we are solving per say a problem. But the support and software has been great.

Pros

Love that you can use it on your phone via the app, just as if you would be in the office. Also, customer support is pretty amazing. They have always solved my problems.

Cons

It is tough to find where what is in the admin portal. There is a lot of options, so it takes a while going through it all. I personally do not use it often enough to be really familiar.