Jive Contact Center Software

Jive Contact Center Software

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Jive Contact Center User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 201 reviews

User Profile

Nic

Verified reviewer

Company size: 51-200 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

April 2019

Feature-Rich and Straightforward Hosted VoIP

Jive, the product, is fantastic. Likewise, Jive, the company, is phenomenal as well. There are few companies whose support team is a joy with which to work, but Jive has nailed the customer support experience.

Pros

I deployed my first Jive hosted VoIP solution in 2012—I think the company was just six years old at that time. Even back in 2012, Jive shone as a feature-rich and intuitive provider of hosted VoIP with budget-friendly pricing plans. Today I continue to use Jive in an education setting for a fundraising call center. Jive's admin portal is an easy-to-use command center for a VoIP solution of any size and allows total control over your cloud PBX. Best of all, Jive's incredible visual dial plan editor makes building a solid phone tree literally as easy as connecting the dots.

Cons

I think the area where Jive should focus on is improving their VoIP offering for a more integrated solution for end users' workflows. Microsoft's Skype for Business is an excellent example of this concept correctly implemented, where a device like a Polycom VX series phone can communicate with the Skype for a Business client running on a user's computer and allow for call control, soft button assignment, etc. Jive Web, Jive's browser-based softphone is a step in the right direction, but it feels a bit dated and lacking when compared to a product like Skype for Business.

Stephen

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

April 2015

Couldn't be happier with JIVE!

Our company switched over to Jive VOIP phones after speaking with sales reps from several Hosted VOIP providers (8x8 and Mitel were the runners up). I choose Jive because of the awesome feature set (all included), no contract and great customer service. Some of the features that Jive includes for free are upcharges with other companies (Presence Monitoring, mobile soft phone app, chrome browser plug in with click to dial, virtual fax, unlimited conference bridges' etc). It is really nice to be able to have all these if you need or want to use them. I also really like the user interface and dial plan editor which is super easy to use and makes customization almost unlimited. About the only feature you would have to pay more for is space for call recording on Amazon if you want to record calls. We had a few great demos with the setup folks and they were all very knowledgeable and very willing to help. It is really impressive to me how good the customer service with Jive is. Everyone I have ever spoken to there is so helpful and friendly. Jive gave me 2 polycom phones on a free trial which was great. We ended up going with the VVX400 phones. During the trial we were able to determine we had an internet issue with Comcast (Maybe Jive can give them a customer service lesson!) and were able to get that resolved before going live which made the turnover much better. I highly recommend a trial period. Our number port was quicker than expected and we have had great call quality since we switched. We have 50mbps down and 10mbps up Comcast business internet connection and 10 phones. We did have some issues with the presence monitoring that Jive's awesome tech support ironed out with some setting changes on our SonicWall firewall (increase UDP time out to 300 for any IT folk). I knew I wanted Hosted VOIP to get rid of the maintenance and upgrades associated with having our own PBX' But, I was worried to make the switch after having most local phone folks try to talk me out of it and hearing many call quality horror stories. But, through the whole process Jive was very helpful and they make it possible for you to switch without worry by doing a free trial. I am very happy with my choice!

User Profile

Dustin

Verified reviewer

Company size: 2-10 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2018

Good when it works, but constant updates causes a lot of bugs..

Used the service for years and most of the time it worked great but was a huge hassle when it didn't work.

Pros

The phone system was very easy to setup and full of features

Cons

constant updates to their system which caused performance issues and left the tech support team often shrugging their shoulders until the development team had a fix..

Bruce

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2016

NOT a robot - Thank you JIVE

Working with software isn't my forte. I help lead, and equip people. Learning how to use systems drains my emotional batteries. JIVE customer support is fantastic. Real people, with great fixes. They both walked me through the problems I encountered, and also did fixes for me quickly. In a world of text support, and dialing through the numbers for far too long before getting a live voice; JIVE stands above many. Excellent support. Good product. Value and quality is what you get. We're happy customers

Pros

The ability to build a visual flow chart of where, and how to direct the calls. What make the software WORK, is the live customer support!

Cons

Setting up voice messages for the different phone lines isn't so easy. Too many steps.

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2018

Been using this software for almost 5 years now and I can't say anything else except it is great!

Pros

I like how easy it is to use, UI is intuitive. Customer Support is outstanding, if you have issues and was not resolved on their initial response remote session is sure to follow to make sure the service is working for you.

Cons

I love this software and there I can't say anything that I don't like with it, except that sometimes it won't let me log in but then again I'd say it is more of a user issue than the software.

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