--- title: "JivoChat Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of JivoChat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if JivoChat is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/jivochat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [JivoChat](https://www.softwareadvice.com/crm/jivochat-profile/) / JivoChat Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/jivochat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/jivochat-profile/alternatives/) # JivoChat User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 105 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 77 reviews (73%) - 4 stars: 20 reviews (19%) - 3 stars: 4 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (3%) ### Most mentioned pros - The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster - The live chat with clients at any time with no limits helps us overall in responding the fastest we can in any potential new client. - JivoChat is easy to connect to WordPress websites and easy to setup and add on phone number/ ### Most mentioned cons - Not very customizable, less features than other modern chat providers, less integrations, etc. - It does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address - There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. ## JivoChat customer reviews Showing reviews 1-25 of 105 (page 1). ### Very easy and helpful in terms of use - Overall rating: 5/5 - Reviewer: Arup R. - Verified reviewer: Yes - Industry: Warehousing - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful. #### Cons I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying. --- ### Jivochat best performance chat with customers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Games - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever #### Cons I like everything about the software but I would love to see new features like blue seen option would be great --- ### JivoChat user - Overall rating: 3/5 - Reviewer: Shelly D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus. #### Cons My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box. #### Reasons for switching to JivoChat Same quality & less money....now we've grown to enjoy it more. --- ### My experience using JivoChat - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. JivoChat has made it very easy for my business and agency clients to communicate with customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat. #### Cons JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out. #### Reasons for choosing JivoChat JivoChat's easy to integrate and free WordPress plugin --- ### JivoChat a well established chat and support tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service. #### Cons Brand removing is not available for my subscription #### Reasons for choosing JivoChat It is more costly to add extra agents #### Reasons for switching to JivoChat They are closing down the service. --- ### Complete business messenger solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered JivoChat can easily become an indispensable tool for elevating our online engagement with leads and clients. Its ability to have various communication channels into one application is a time-saver. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively. #### Cons There is a slight learning curve due to the array of features available. --- ### Simple, easy integration chat application - Overall rating: 5/5 - Reviewer: César C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. almost ready-to-use online chat widget application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros you need very low effort to setup and integrate the web widget to our self developed applications. #### Cons it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application. #### Reasons for choosing JivoChat low cost and easy to implement application. --- ### Overall a good multichannel system - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that is stable, it has desktop and mobile apps #### Cons Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding #### Reasons for switching to JivoChat Multichannel capabilities --- ### Great solution for the website - Overall rating: 5/5 - Reviewer: Vitaly K. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Jivochat helps us get more leads #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with other business apps CRM, mail etc. #### Cons Would like more configuration options for some features #### Reasons for choosing JivoChat Price / functionality --- ### A great communication suite for your website. - Overall rating: 5/5 - Reviewer: Shawn B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am using JivoChat for my chat service. I especially love the callback feature. You can add your business phone as caller id and receive the call on the app, in desktop browser, or on a phone number you specify. I am gradually boosting my conversion rate with this app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast. #### Cons It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more. --- ### great chat service with alot of integrations - Overall rating: 5/5 - Reviewer: Mostafa E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages #### Cons they don't have their own chatbot but it's on their roadmap , I hope they release it soon #### Reasons for switching to JivoChat i love tawk.to but with jivo chat the visitor can integrate his social media account & it's great feature --- ### Great Integration. - Overall rating: 5/5 - Reviewer: Daryl D. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I appreciated the integration with other software. #### Cons The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long. #### Reasons for choosing JivoChat Because of ease of integration #### Reasons for switching to JivoChat Needed integration with other web based software #### Vendor response Hey, Daryl! Thanks for taking the time to write us a review and thank you for the positive feedback, we really appreciate it. We wish you the best in your business and we're always here to help when you need us. Replied February 2020 --- ### A very good software - Overall rating: 4/5 - Reviewer: Tom W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking! JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional. The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have. #### Cons The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing. #### Reasons for choosing JivoChat pricing #### Reasons for switching to JivoChat Our business had a dispute with Zendesk. --- ### Chat with prospects all across advertising portals. - Overall rating: 5/5 - Reviewer: John Andrew C. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our company handles a lot of clients, one of them is a property management company that uses Jivochat. The agent App is easy to use and it's linked to everything. Any advertising portal will lead to us with no additional tools that i need to set up. It promotes efficiency, less distractions and it offers all the tools i need to provide info and customer support. Jivochat even has a mobile app, where you can chat with costumers on the go. I haven't had the chance to use it. I'm a front liner so i don't have to. But imagine if you're the owner of the business and you can facilitate a chat anywhere. That would make a lot of difference. #### Cons I haven't encounter any issues with the program. The main point that i want to change if it's possible is to maybe change the icon of the chat launcher to the logo of the company. It would make it more personalized and that would reenforce the level of assurance for a prospect, that they are indeed in contact with the business directly. --- ### Jivo is faster - Overall rating: 5/5 - Reviewer: Mwiraguzu R. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster #### Cons It does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address --- ### The best live chat on the market - Overall rating: 5/5 - Reviewer: Pavel L. - Industry: Computer Games - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team has been using this program for 3 years. This program constantly comes out with good updates that simplify the work and expand the functionality, at the moment it is the most functional chat I know, there are a lot of useful functions for site owners who at times will increase communication with site visitors and increase sales! #### Cons For all my 3 years of working with this program, I have never encountered any problems, for all questions you can get help from supporting the application on their website at any time. --- ### Excellent Jivo chat - Overall rating: 5/5 - Reviewer: Larissa P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There is something I did not like, besides being completely practical #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid. The contact we have with the client, gives much more confidence and credibility to the work. #### Cons One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically. --- ### One of the best chat we have used so far - Overall rating: 5/5 - Reviewer: Siddu H. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Using for more than 4 years and never thought to go for any other chat services. Jivo chat is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to configure. Easy to Use. Many options for users to connect. Compatible for the devices #### Cons Analytics should be improved or send weekly analytics report to the mentioned email ID --- ### JivoChat Best Tool To Increase Sales - Overall rating: 5/5 - Reviewer: Usama N. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever #### Cons smooth fast easy & professional best service in cheap price --- ### Great chat app for your site - Overall rating: 4/5 - Reviewer: Victor I. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers. --- ### Jivo helps keep phone lines open - Overall rating: 5/5 - Reviewer: Emily B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can respond quickly to a client without the need for a phone call. #### Cons The ignore button doesn't stop the notification from dinging constantly. #### Vendor response Hey Emily, Thank you a lot for your review and your feedback! Replied November 2019 --- ### Not Ideal App for Needed Function - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Marketing ideas and concept of product. #### Cons Practically unfunctional due to problem and lack of support. --- ### Good for the price - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It have multiple channel integration like WhatsApp, sms, messenger and more which is great #### Cons There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it. --- ### Live chat that helped me have better sales - Overall rating: 5/5 - Reviewer: Alexandre J. - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool helped me increase my sales through my website at the moment I installed it on my website. #### Cons Don't keep the chat history more than two months --- ### Very easy to use and straight-forward chat software. Highly recommended - Overall rating: 5/5 - Reviewer: Damon F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The app allows me to connect with our website visitors daily and the reporting tools give us a good view of daily activities. The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it. #### Cons I miss the daily visitor statistics in our analysis tools. Would be a great feature. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/jivochat-profile/reviews/?page=2) --- JivoChat Reviews, Pros and Cons - 2026 Software Advice