JustCall vs Twilio
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.2 / 5
Value for Money
4.2 / 5
4.3 / 5
Customer Support
4.2 / 5
4.1 / 5
Functionality
4.1 / 5
4.5 / 5
Last Review Written
October 1, 2024
October 7, 2024
Pros/Cons
Pros
- One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation).
- JustCall is one of the best products i have use for the call purpose. Its affordable and the support is great as they have solve every problem i had.
- Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.
Cons
- Horrible Intergration, dashboard and applications are just slapped together.
- Sometimes I miss texts from clients because it hasn't been manually refreshed (which is on me).
- It is probably the delay and lag in the software at times. Notes don't come up right away in the PD link.
Pros
- Easy to set up, extensible, supports a variety of programming languages and interfaces, pricing is easy to understand, excellent free trial that allows for testing of most features.
- Twilio is a reliable and effective communication solution that helps us improve our customer engagement and communication strategies.
- There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are.
Cons
- When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue.
- Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box.
- When you first start using them you can get lost in the documentation before understanding how it is setup.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
