Knowmax

Knowmax

RATING:

4.80

(5)

About Knowmax

Knowmax is a knowledge management solution designed to help call centers of all sizes improve communication between customers and the brand using visual guides, device simulation and other self-learning modules. The centralized platform enables users to gain insights into customers’ journeys through knowledge content and create summary reports on data performance using key metrics. Key features of Knowmax include role-based access, predictive search, data import and task management. Administrators can utilize artificial intelligence (AI) chatbots to handle customers' queries by fetching and delivering canned responses in multiple languages from the knowledge base. Additionally, it helps users configure and troubleshoot system devices with simulation tools. Kn...
Knowmax charts screenshot
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Knowmax Reviews

Overall Rating

4.80

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

5

Showing 5 reviews

Amal

Company size: 1,001-5,000 employees

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2019

Knowmax

Pros

· Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

Cons

Not applicable. Features we were looking at were available in Knowmax.

Zoe

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2020

Feedback

Extremely helpful, quick to reply, professional

Pros

this is clearly a great addition to our outsource team who have already seen massive improvements in AHT and QA scores.

Cons

I think there needs to be a quality team that can check for the clients language. Some key words are missing from our trees that change the meaning.

Reasons for choosing Knowmax

offered more support

Marvel

Company size: 1,001-5,000 employees

Industry: Telecommunications

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2020

Seemless and intuitive

The tool enables easy and efficient customer service. The platform is very customizable due to the self curation feature

Pros

Seemless and intuitive integration into native systems.

Cons

Nothing comes to mind. Perhaps adding more intelligent next best action features as they are developed

Rohan

Company size: 51-200 employees

Industry: Design

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

November 2019

Intuitive Product with flexibility and great User Experience

Pros

Great User Experience Easy to understand New age design Amazing features

Cons

A perfect SaaS enabled product. Should be open for users to login and start using.

Joseph

Company size: 201-500 employees

Industry: Cosmetics

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2020

Review

There has always been the pro activeness to help by the representatives

Pros

It is a very user friendly software and the knowledge enhancement is a very interesting feature

Cons

The cost is very high for a start-up business.