· Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

Not applicable. Features we were looking at were available in Knowmax.

Extremely helpful, quick to reply, professional

this is clearly a great addition to our outsource team who have already seen massive improvements in AHT and QA scores.

I think there needs to be a quality team that can check for the clients language. Some key words are missing from our trees that change the meaning.

Ease of useNo limit on content additionAgility to use as per use

Would like it more if it had more features than a Knowledge bass

The tool enables easy and efficient customer service. The platform is very customizable due to the self curation feature

Seemless and intuitive integration into native systems.

Nothing comes to mind. Perhaps adding more intelligent next best action features as they are developed

Great User Experience Easy to understand New age design Amazing features

A perfect SaaS enabled product. Should be open for users to login and start using.

There has always been the pro activeness to help by the representatives

It is a very user friendly software and the knowledge enhancement is a very interesting feature

The cost is very high for a start-up business.