LiveAgent vs Convoso

LiveAgent has 988 reviews and a rating of 4.69 / 5 vs Convoso which has 15 reviews and a rating of 4.67 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

LiveAgent

Convoso

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.69 / 5 (988)

4.67 / 5 (15)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

Last Review Written

March 21, 2021

January 4, 2021

Pros/Cons

Pros
I love the functionality of this. It made my job as a chat customer service agent so much easier!
Excellent customization. Very flexible options.

Cons
Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.
The interface could use some additional options with potentially a more modern style, but otherwise works very well.

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Pros
Great functionality and quality of service. I began using this software at the recommendation of one of my friends.
The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons
there are no cons, what's not to love about an excellent system and support
Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

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Pricing

Pricing Range

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