LiveAgent

VICIdial

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Ratings & Reviews

Overall Rating

4.67 / 5 (782)

4.72 / 5 (226)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 16, 2020

January 8, 2020

Pros/Cons

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customer service (using their own chatbot of course) and many options to change colors and easy enough to use for noob like me.

  • Cons

  • We had some trouble with the branding on the widget, but achieved to replace it and customized it to match our design.

  • The social network integration can be time consuming and you will need to spend some time syncing them up but after this it is fairly easy to use.

  • Pros

  • I love that it's so simple and easy to use. Not complicated at all. It's quick to set up and opens quickly.

  • i love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors

  • Cons

  • While the reports are very informative ,they are hard to understand .I would also be very happy with a design update .

  • It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2019

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots