LiveAgent

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Ratings & Reviews

Overall Rating

4.68 / 5 (866)

4.07 / 5 (14)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

April 3, 2020

February 20, 2020

Pros/Cons

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customer service (using their own chatbot of course) and many options to change colors and easy enough to use for noob like me.

  • Cons

  • We had some trouble with the branding on the widget, but achieved to replace it and customized it to match our design.

  • I found the software is a bit dated, and required some round-about measures to do what I want, however it's very stable, and fulfills my needs.

  • Pros

  • The service is great, and the mobile app was best in class

  • Used this product for a while and overall it worked well but wasnt as fully featured as some products

  • Cons

  • Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.

  • There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

22 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots