LiveOps Software


 

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom.

LiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response.

LiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.

 

LiveOps - Chat
 
  • LiveOps - Chat
    Chat
  • LiveOps - Service level
    Service level
Supported Operating System(s):
Web browser (OS agnostic)

1 Review of LiveOps

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https://www.softwareadvice.com/call-center/liveops-review/

Steve from Verifi
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

One of the worst platforms for sales prospecting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

Review Source: Capterra