LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom.

LiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response.

LiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.

Chat
Chat

Chat

Service level

Service level

Supported Operating System(s):

Web browser (OS agnostic)



1 Reviews of LiveOps

Overall rating

1.0 / 5 stars

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Steve from Verifi

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

One of the worst platforms for sales prospecting

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

Review Source: Capterra

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