About LiveOps

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom.

LiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response.

LiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.


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Supported Operating System(s):

Web browser (OS agnostic)

2 Reviews of LiveOps

Overall rating

3 / 5 stars

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August 2021

kimberly from standuptocancer

Verified Reviewer

Company Size: 51-200 employees

Industry: Fund-Raising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2021

Great software

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

Pros

It keeps the flow of calls everyone is getting in a smooth b2b order

Cons

I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.

November 2016

Steve from Verifi

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2016

One of the worst platforms for sales prospecting

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce