LiveOps

RATING:

3.0

(3)
Overview

About LiveOps

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom. LiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response. LiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.

LiveOps Pricing

Starting price: 

$95.00 

Free trial: 

Not Available

Free version: 

Not Available

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LiveOps Reviews

Overall Rating

3.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

3

Value for money

2

Functionality

2.5

Most Helpful Reviews for LiveOps

3 Reviews

kimberly

Verified reviewer

Fund-Raising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2021

Great software

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

PROS

It keeps the flow of calls everyone is getting in a smooth b2b order

CONS

I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.

Paolo

Machinery, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed December 2021

Staff cordiale e disponibile ma sistema poco intuitivo

PROS

Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente

CONS

Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR. Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda. Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile.

Steve

Financial Services, 201-500 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2016

One of the worst platforms for sales prospecting

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

PROS

not much

CONS

limited capabilities and sub-par integration with salesforce