Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

Its hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign.

Positive overall. Constantly looking to improve the product and involve customers with new ideas.

Easy to use, lots of ideas for new features in the pipeline. Support are quick to respond to issues.

Issues can take a while to fix, especially minor more UI type bugs.

Great features, very complex features too.

It looked like a great piece of software but it was difficult to set up and manage.

Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.

Overall functionality and ease of use is the most popular standout feature of MC. The additional features and vast reports the system provides is an added benefit that allows the business to strategise and make informed decisions.

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue. However issues were escalated and rectified.

Excellent, Highly recommend great platform and great people to work with!

Reliability is excellent as it is a very steady platform and we have experienced no issues.

It does not have voice to text translation yet but will be available later this year.