About MaxContact

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact ensures that businesses have access to all the features they need in order to succeed.

MaxContact's highly configurable IVR can automate processes for inbound channels such as payment processing, CRM lookups, and agent/caller matching. For outbound operations, MaxContact's predictive dialing algorithm automatically manages calls throughout the business day so agents can focus on calls that matter. Omni-channel capabilities allow agents to manage customers across all available channels, allowing them to handle a numbe...


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of MaxContact

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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February 2021

Aaron from Utility Renewals Ltd

Company Size: 11-50 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2021

Utility Renewals Ltd - Max Contact review

Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.

Pros

The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.

Cons

The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.

Reasons for Switching to MaxContact

Touchstar was becoming dated and the Hardware we had installed on premise was beginning to fail so we had the option of making the purchase of new hardware or making the jump to a cloud hosted dialler and we could future proof the business - This has turned out to be one of the best investments the company has made allowing us to continue to provide a service to our customers through home working which would have been very difficult to do with older, more out dated systems.

Response from MaxContact

Replied February 2021

Thank you for your feedback Aaron, we appreciate it. Thank you for being a MaxContact customer.

January 2021

Callum from Advantis Credit

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

2.0

Functionality

3.0

January 2021

Full of Potential

I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon.

Pros

The dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date

Cons

The IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with

Reasons for Switching to MaxContact

Touchstar is no longer being supported and the system was just outdated

Response from MaxContact

Replied February 2021

Thank you for your feedback Callum, it's great to hear that you think MaxContact has a lot of potential and but we appreciate and understand that you're finding some elements of using MaxContact limiting. We're investing more than ever before into our people, product and processes to ensure that we're always improving. A lot of the developments we focus on, are suggestions from our customers so thank you for the continued feedback. We really appreciate it and you, for being our customer.

November 2020

Callum from 1st Choice Insurance

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

November 2020

Not 100% What We Wanted

Pros

Great features, very complex features too.

Cons

It looked like a great piece of software but it was difficult to set up and manage.

January 2021

Ryan from APJ Solicitors

Company Size: 51-200 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

APJ Solicitors - Max Contact

Pros

Unbelievable user interface which is up there with the easiest products to navigate around! Very good management portal with accessibility to make tweaks and changes tot he system. Never had 1 single issue with phone lines which is exactly what you want when having an automatic dialler.

Cons

Only con i would say is reporting, you have the base level reports within the systems and its very limited to what you can create yourself without paying for an extending version.

Reasons for Switching to MaxContact

Business needs

Response from MaxContact

Replied February 2021

Thank you Ryan for your feedback - great to hear you you're enjoying using MaxContact. As a part of our continued development we're working on the reporting functions within the platform too and will keep you updated of our progress.

January 2021

Nicola from Ready Steady Store

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Great Product, Excelent support team,Easy to use.

All positive! I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors.

Pros

it is really easy to self manage, this has not been built for IT wiz Kids , its for real contact center /sales managers. great support team, very responsive and they understand how business critical their software is and that response time is a of utmost importance, you also have access to a account manager who again is really responsive.

Cons

Not many the Max Contact development team are always adding new features and services to their system.

Response from MaxContact

Replied January 2021

Thank you very much for your feedback Nicola.

February 2021

Jamie from Adzooma

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Great platform with even better support and service

After searching the market and hearing some eye watering prices we had what was our last demo with [SENSITIVE CONTENT HIDDEN], not only was his demo informative and interesting, but the product feels modern and intuitive. [SENSITIVE CONTENT HIDDEN] worked around our schedule and I cannot fault Maxcontact at all.

Pros

We were setup in a very short period and offered all the help we could need from [SENSITIVE CONTENT HIDDEN] and the team, it was remarkably easy to get started and for our agents to use, plus MUCH cheaper than competitors who were demanding thousands in "set up " costs.

Cons

Nothing negative, some feature requests for future improvements but 0 negative.

Reasons for Choosing MaxContact

Functionality and price

Response from MaxContact

Replied February 2021

Thank you for your feedback Jamie, we really appreciate it.

January 2021

Gareth from H&T

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Good system by a good team

Very good. Very rarely any issues and when if there ever has been they're good with their support and resolutions.

Pros

It performs well. Is flexible. Support is readily available whenever needed.

Cons

Nothing really to dislike but if I was being really picky. Wallboard design and widgets could be a bit more intuitive.

Reasons for Choosing MaxContact

It performed better and met our needs the most during our assessments and was well priced.

Reasons for Switching to MaxContact

Outdated software and onsite server coming to end of life.

Response from MaxContact

Replied February 2021

Thank you Gareth for your feedback, we really appreciate it.

January 2021

Mike from Aqualogic

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Great software, has increased our contact centre's productivity

Pros

The implementation of MaxContact was an absolute breeze. Within weeks we were setup and ready to go. Training our team members was also very straight forward as we had the flexibility to make our script look exactly like our previous systems.

Cons

I would like to see more reporting which links campaign information with agent performance.

Response from MaxContact

Replied February 2021

Thank you for your feedback Mike. Fantastic news that you found implementation so easy. We'll get some more information regarding reporting through to you. Thank you for being a customer.

January 2021

Joe from Mortgage Advice Services

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

MaxContact Review

Overall experience with MaxContact is so far so good. No complaints.

Pros

- The user interface is very detailed but very simple to use - Very easy to run and manage - The support are team quick to respond and knowledgeable - Quick responses from account managers as well as the support team

Cons

No real concerns at the moment. New features are always being added to the system.

Response from MaxContact

Replied February 2021

Thank you for your feedback Joe, we really appreciate it. Thanks for being a MaxContact customer.

January 2021

Paul from STA International

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Max Contact Dialler

easy to use - prompt support service

Pros

ease of use - straightforward not complex

Cons

no concerns.

Response from MaxContact

Replied January 2021

Thank you for your feedback Paul, we very much appreciate it.