--- title: "MaxContact Software Reviews, Demo & Pricing - 2026" description: "Review of MaxContact Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/maxcontact-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Auto Dialer Software](https://www.softwareadvice.com/call-center/auto-dialer-comparison/) / MaxContact Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/maxcontact-profile/reviews/) # MaxContact Review From £80/month Free trial 1 plan Wondering if MaxContact is right for your organization? Our Auto Dialer Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview MaxContact 4.7 [(33)](https://www.softwareadvice.com/call-center/maxcontact-profile/reviews/) Pricing Starting at £80.00 per user per month ### About MaxContact MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements. Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it. Do you work for MaxContact? [Manage this product listing](https://www.g2.com/products/maxcontact/claim_requests/new?auto=true) Wondering if MaxContact is right for your organization? Our Auto Dialer Software selection experts can help you in 15 minutes or less. ## MaxContact User Interface ## Popular MaxContact Alternatives Main Product MaxContact 4.7 [(33)](https://www.softwareadvice.com/call-center/maxcontact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.69Value for money - 4.63Customer support - 4.67Functionality Pricing Starting at £80.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(338)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.70Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(145)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $239.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## MaxContact Pricing and Plans Starting price: £80.00 per month Free Trial Free Version Generic £80.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MaxContact Features - Popular features found in Auto Dialer Call Center Management Caller ID Call Monitoring Call Recording Call Routing Campaign Management Computer Telephony Integration Predictive Dialer Reporting/Analytics Voice Mail - More features of MaxContact Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications Answering Machine Detection API Audio Capture Auto-Dialer Automated Routing Automated Scheduling Automatic Call Distribution Automatic Outbound Dialer Automatic Transcription Blended Call Center Budgeting/Forecasting Callback Scheduling Call Disposition Call List Management Call Logging Call Reporting Call Scheduling Call Scripting Call Tracking Call Transfer Campaign Specific Caller ID Categorization/Grouping Chatbot Chat/Messaging Collaboration Tools Communication Management Compliance Management Compliance Tracking Contact Database Contact Management CRM Customer Database Customer Experience Management Customizable Reports Data Import/Export Data Security Email Management Employee Database Employee Scheduling For Call Centers Inbound Call Center Integrations Management Interaction Tracking IVR Labor Forecasting Language Detection Lead Capture Lead Management List Management Live Chat Manual Dialer Monitoring Multi-Channel Communication Multi-Channel Management Multi-Language Multiple Scripts Natural Language Processing Online Time Clock Outbound Call Center Performance Management Performance Metrics Phone Key Input Power Dialer Predictive Analytics Pre-recorded Messages Preview Dialer Progressive Dialer Quality Assurance Quality Management Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Sales Trend Analysis Search/Filter Self Service Portal Sentiment Analysis Shift Swapping Skills Tracking SMS Messaging Social Media Integration Speech-to-Text Analysis Survey/Poll Management Surveys & Feedback Tagging Text to Speech Third-Party Integrations Time & Attendance Time Off Management Timesheet Management Variable Workforce Visual Analytics Voice Customization Workflow Management Workforce Management ## MaxContact Integrations HubSpot CRM Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review Worldpay for Enterprise Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 9 integrations ## MaxContact User Reviews ## MaxContact customer ratings - Overall rating: 4.7/5 - Total reviews: 33 ### Rating distribution - 5 stars: 25 reviews (76%) - 4 stars: 7 reviews (21%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.7/5 - Customer support: 4.6/5 - Functionality: 4.7/5 --- ### Kandoo Car Credit - Overall rating: 4/5 - Reviewer: Sam G. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, whole host of reporting to improve productivity #### Cons Nothing really, the setup could be easier but the team is on hand to help #### Vendor response Thank you for your review and for ranking our support so highly. We will pass on the feedback to the team. Replied March 2024 --- ### The Max Contact Experience - Overall rating: 5/5 - Reviewer: Alexander H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of. #### Cons Its hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign. #### Reasons for switching to MaxContact Poor support and service on the end of ConnexOne and promised the world which they couldn't deliver. #### Vendor response Thank you for the positive review of MaxContact! We're glad you enjoyed using our platform as both an agent and administrator. Our mission is to equip businesses with the tools they need to thrive. We appreciate your kind words about our webinars and meetings, as we're passionate about fostering a strong user community. Replied March 2024 --- ### Not 100% What We Wanted - Overall rating: 3/5 - Reviewer: Callum W. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Great features, very complex features too. #### Cons It looked like a great piece of software but it was difficult to set up and manage. --- ### Max Contact Review - Overall rating: 5/5 - Reviewer: Steph W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall functionality and ease of use is the most popular standout feature of MC. The additional features and vast reports the system provides is an added benefit that allows the business to strategise and make informed decisions. #### Cons In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue. However issues were escalated and rectified. #### Reasons for switching to MaxContact Productivity and efficiency alongside in-depth reporting and strategy building. #### Vendor response Thank you for your positive review. We are pleased to hear that our product has helped you to deliver value and that you would recommend MaxContact. Replied March 2024 --- ### Utility Renewals Ltd - Max Contact review - Overall rating: 5/5 - Reviewer: Aaron H. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function. #### Cons The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance. #### Reasons for switching to MaxContact Touchstar was becoming dated and the Hardware we had installed on premise was beginning to fail so we had the option of making the purchase of new hardware or making the jump to a cloud hosted dialler and we could future proof the business - This has turned out to be one of the best investments the company has made allowing us to continue to provide a service to our customers through home working which would have been very difficult to do with older, more out dated systems. #### Vendor response Thank you for your feedback Aaron, we appreciate it. Thank you for being a MaxContact customer. Replied February 2021 --- ### Full of Potential - Overall rating: 4/5 - Reviewer: Callum S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date #### Cons The IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with #### Reasons for switching to MaxContact Touchstar is no longer being supported and the system was just outdated #### Vendor response Thank you for your feedback Callum, it's great to hear that you think MaxContact has a lot of potential and but we appreciate and understand that you're finding some elements of using MaxContact limiting. We're investing more than ever before into our people, product and processes to ensure that we're always improving. A lot of the developments we focus on, are suggestions from our customers so thank you for the continued feedback. We really appreciate it and you, for being our customer. Replied February 2021 --- ### Contact Centre deployment with Speech Analytics - Overall rating: 5/5 - Reviewer: Ian T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good, appreciate the dialler capability and ease of use for agents #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Operationally really good, excellent support staff - easy to on board and deploy. #### Cons Needed integration with some of our obscure 3rd party software. It wasn't out of the box standard, but the team developed it, which was great #### Reasons for choosing MaxContact Excellent personal support to on board and deploy. Good capability, speech analytics, real time agent prompting and overall well priced #### Vendor response It's great to hear that you had an excellent experience with our product and found it easy to use! Replied March 2024 --- ### Good Product, Good Support - Overall rating: 5/5 - Reviewer: Aaron J. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. good product, good support - esp from [sensitive content hidden] who really led the deployments and after care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All changes can be done in a graphical user friendly system. Support is available when required. call recording hostage was catered for without the need to store locally or offline. #### Cons Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support. This got done usually though and isn't an issue. #### Reasons for switching to MaxContact Billing, regular outages, legacy system reliant on regular call recording exports but also on-prem telephony provided. --- ### Well thought out product - Overall rating: 4/5 - Reviewer: Nathan M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Positive overall. Constantly looking to improve the product and involve customers with new ideas. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, lots of ideas for new features in the pipeline. Support are quick to respond to issues. #### Cons Issues can take a while to fix, especially minor more UI type bugs. #### Reasons for switching to MaxContact Lack of new features and support. Product had reached end of life. --- ### Brilliant Solution from an evolving provider. A passionate team behind the scenes. - Overall rating: 5/5 - Reviewer: Rory B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it. #### Cons We have experienced a few bugs that can take time to fix. #### Reasons for switching to MaxContact Product limitations, lack of innovation and poor support #### Vendor response Thank you very much for your positive feedback. We will continue to evolve our platform to support our clients. Replied April 2024 --- Showing 1 - 10 of 33 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/maxcontact-profile/reviews/) ## MaxContact Popular Comparisons [Ringover vs MaxContact](https://www.softwareadvice.com/call-center/maxcontact-profile/vs/ringover/)[Convoso vs MaxContact](https://www.softwareadvice.com/call-center/maxcontact-profile/vs/safesoft-contact/)[DialedIn CCaaS vs MaxContact](https://www.softwareadvice.com/call-center/chasedata-profile/vs/maxcontact/)[Readymode vs MaxContact](https://www.softwareadvice.com/compare/120574-maxcontact/vs/171343-Readymode/)[LiveAgent vs MaxContact](https://www.softwareadvice.com/crm/liveagent-profile/vs/maxcontact/)[Zendesk Suite vs MaxContact](https://www.softwareadvice.com/compare/26892-Zendesk/vs/120574-maxcontact/)[Calabrio ONE vs MaxContact](https://www.softwareadvice.com/compare/120574-maxcontact/vs/231268-Calabrio-One-Suite/) ## Other Top Recommended Auto Dialer Software [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **6** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (145) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (572) Recently recommended **3** times Stuck Between Options? 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