Utility Renewals Ltd - Max Contact review

Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.

Pros

The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.

Cons

The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.

Full of Potential

I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon.

Pros

The dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date

Cons

The IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with

Not 100% What We Wanted

Pros

Great features, very complex features too.

Cons

It looked like a great piece of software but it was difficult to set up and manage.

APJ Solicitors - Max Contact

Pros

Unbelievable user interface which is up there with the easiest products to navigate around! Very good management portal with accessibility to make tweaks and changes tot he system. Never had 1 single issue with phone lines which is exactly what you want when having an automatic dialler.

Cons

Only con i would say is reporting, you have the base level reports within the systems and its very limited to what you can create yourself without paying for an extending version.

Great Product, Excelent support team,Easy to use.

All positive! I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors.

Pros

it is really easy to self manage, this has not been built for IT wiz Kids , its for real contact center /sales managers. great support team, very responsive and they understand how business critical their software is and that response time is a of utmost importance, you also have access to a account manager who again is really responsive.

Cons

Not many the Max Contact development team are always adding new features and services to their system.

Great platform with even better support and service

After searching the market and hearing some eye watering prices we had what was our last demo with [SENSITIVE CONTENT HIDDEN], not only was his demo informative and interesting, but the product feels modern and intuitive. [SENSITIVE CONTENT HIDDEN] worked around our schedule and I cannot fault Maxcontact at all.

Pros

We were setup in a very short period and offered all the help we could need from [SENSITIVE CONTENT HIDDEN] and the team, it was remarkably easy to get started and for our agents to use, plus MUCH cheaper than competitors who were demanding thousands in "set up " costs.

Cons

Nothing negative, some feature requests for future improvements but 0 negative.

Good system by a good team

Very good. Very rarely any issues and when if there ever has been they're good with their support and resolutions.

Pros

It performs well. Is flexible. Support is readily available whenever needed.

Cons

Nothing really to dislike but if I was being really picky. Wallboard design and widgets could be a bit more intuitive.

Great software, has increased our contact centre's productivity

Pros

The implementation of MaxContact was an absolute breeze. Within weeks we were setup and ready to go. Training our team members was also very straight forward as we had the flexibility to make our script look exactly like our previous systems.

Cons

I would like to see more reporting which links campaign information with agent performance.

MaxContact Review

Overall experience with MaxContact is so far so good. No complaints.

Pros

- The user interface is very detailed but very simple to use - Very easy to run and manage - The support are team quick to respond and knowledgeable - Quick responses from account managers as well as the support team

Cons

No real concerns at the moment. New features are always being added to the system.

Max Contact Dialler

easy to use - prompt support service

Pros

ease of use - straightforward not complex

Cons

no concerns.