MaxContact

RATING:

4.7

(29)

About MaxContact

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact ensures that businesses have access to all the features they need in order to succeed. MaxContact's highly configurable IVR can automate processes for inbound channels such as payment processing, CRM lookups, and agent/caller matching. For outbound operations, MaxContact's predictive dialing algorithm automatically manages calls throughout the business day so agents can focus on calls that matter. Omni-channel capabilities allow agents to manage customers across all available channels, allowing them to handle a number of interactions at a...

MaxContact Pricing

Please contact MaxContact directly for pricing information.

Starting price: 

£80.00 per month

Free trial: 

Available

Free version: 

Not Available

MaxContact Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MaxContact

1 - 5 of 29 Reviews

Rory

Automotive, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2024

Brilliant Solution from an evolving provider. A passionate team behind the scenes.

PROS

The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it.

CONS

We have experienced a few bugs that can take time to fix.

Reasons for switching to MaxContact

Product limitations, lack of innovation and poor support

Vendor Response

Thank you very much for your positive feedback. We will continue to evolve our platform to support our clients.

Replied April 2024

Aaron

Utilities, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2021

Utility Renewals Ltd - Max Contact review

Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.

PROS

The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.

CONS

The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.

Reasons for switching to MaxContact

Touchstar was becoming dated and the Hardware we had installed on premise was beginning to fail so we had the option of making the purchase of new hardware or making the jump to a cloud hosted dialler and we could future proof the business - This has turned out to be one of the best investments the company has made allowing us to continue to provide a service to our customers through home working which would have been very difficult to do with older, more out dated systems.

Vendor Response

Thank you for your feedback Aaron, we appreciate it. Thank you for being a MaxContact customer.

Replied February 2021

Callum

Insurance, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed November 2020

Not 100% What We Wanted

PROS

Great features, very complex features too.

CONS

It looked like a great piece of software but it was difficult to set up and manage.

Alexander

Legal Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

The Max Contact Experience

PROS

Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

CONS

Its hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign.

Reasons for switching to MaxContact

Poor support and service on the end of ConnexOne and promised the world which they couldn't deliver.

Vendor Response

Thank you for the positive review of MaxContact! We're glad you enjoyed using our platform as both an agent and administrator. Our mission is to equip businesses with the tools they need to thrive. We appreciate your kind words about our webinars and meetings, as we're passionate about fostering a strong user community.

Replied March 2024

Steph

Telecommunications, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Max Contact Review

Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.

PROS

Overall functionality and ease of use is the most popular standout feature of MC. The additional features and vast reports the system provides is an added benefit that allows the business to strategise and make informed decisions.

CONS

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue. However issues were escalated and rectified.

Reasons for switching to MaxContact

Productivity and efficiency alongside in-depth reporting and strategy building.

Vendor Response

Thank you for your positive review. We are pleased to hear that our product has helped you to deliver value and that you would recommend MaxContact.

Replied March 2024