Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

Its hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign.

Positive overall. Constantly looking to improve the product and involve customers with new ideas.

Easy to use, lots of ideas for new features in the pipeline. Support are quick to respond to issues.

Issues can take a while to fix, especially minor more UI type bugs.

Great features, very complex features too.

It looked like a great piece of software but it was difficult to set up and manage.

Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.

Overall functionality and ease of use is the most popular standout feature of MC. The additional features and vast reports the system provides is an added benefit that allows the business to strategise and make informed decisions.

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue. However issues were escalated and rectified.

Excellent, Highly recommend great platform and great people to work with!

Reliability is excellent as it is a very steady platform and we have experienced no issues.

It does not have voice to text translation yet but will be available later this year.

Our overall experience with Max Contact is a good one and this is reflected in the fact that we have stayed with them for years and continue to use their services.

As an overall product, Max Contact is the best that all of our teams (agents, admin, it, management etc) have used as a Dialler - and we have tried a few different ones in the past.

Although it has lots of good features, if there's something which would only benefit your own business or a few businesses instead of the overall customer base, it can be time consuming or costly for Max Contact to implement them.

I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions.

How agile the product can be and is always evolving. The team are always on hand to help with any issues we come across.

Some functions that we had on products we moved from were not available on Max although they have tried ot looked at adding these where they can.

Unbelievable user interface which is up there with the easiest products to navigate around! Very good management portal with accessibility to make tweaks and changes tot he system. Never had 1 single issue with phone lines which is exactly what you want when having an automatic dialler.

Only con i would say is reporting, you have the base level reports within the systems and its very limited to what you can create yourself without paying for an extending version.

All in all 10 out of 10 - first class service.

We have used Max Contact now for the last 7 years and the ease of use and support provided is first class. Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns. Would highly recommend.

The ease of use and overall layout - really users friendly to operate.

All positive! I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors.

it is really easy to self manage, this has not been built for IT wiz Kids , its for real contact center /sales managers. great support team, very responsive and they understand how business critical their software is and that response time is a of utmost importance, you also have access to a account manager who again is really responsive.

Not many the Max Contact development team are always adding new features and services to their system.

Our experience has been first class. Setup was efficient and well planned by their team. There was consistent and valuable support throughout the experience and post setup. Any support tickets raised are dealt with promptly and eficiently.

It is user friendly. The team in MaxContact are very knowledgeable and supportive both in relation to the setup process and after we went live with the product.

Can't think of anything. We're very happy with the overall service.

Easy to use, whole host of reporting to improve productivity

Nothing really, the setup could be easier but the team is on hand to help

MaxContact is easy to use and provides additional features that meet the requirements of the day to day reports and inbound and outbound calls for my team. I would recommend the switch over to there services.

Not a Lot to complain about the services they offer - Can improve on importance of tickets raised from how this will effect the business if services cannot operate fully. Overall no major issues!

After searching the market and hearing some eye watering prices we had what was our last demo with [SENSITIVE CONTENT HIDDEN], not only was his demo informative and interesting, but the product feels modern and intuitive. [SENSITIVE CONTENT HIDDEN] worked around our schedule and I cannot fault Maxcontact at all.

We were setup in a very short period and offered all the help we could need from [SENSITIVE CONTENT HIDDEN] and the team, it was remarkably easy to get started and for our agents to use, plus MUCH cheaper than competitors who were demanding thousands in "set up " costs.

Nothing negative, some feature requests for future improvements but 0 negative.

Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.

The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.

The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.

I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon.

The dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date

The IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with

The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it.

We have experienced a few bugs that can take time to fix.

Really good, appreciate the dialler capability and ease of use for agents

Operationally really good, excellent support staff - easy to on board and deploy.

Needed integration with some of our obscure 3rd party software. It wasn't out of the box standard, but the team developed it, which was great

Good, learnt lots about it and find the report i need when i need it and managed to see real time results to help with this

It can be easy to use and you can create a report or dashboard even if it doesn't exist to make you job easier without struggling. If you cannot do something then support is there to assist and record and play back till you get it

Sometime it can be drawn out when only a couple of clicks can be done for same resolution

Decent. Certainly better than our last provider. But we have seen better in the market. For the price point, you really can't go wrong with Max

The ease of getting a new agent set up and added to the system to make calls

Clunky and difficult to use more complex features... Seems like there is always an "if". If you do this, you have to do X somewhere else for it to work properly, without any prompts to do this.

Very good. Very rarely any issues and when if there ever has been they're good with their support and resolutions.

It performs well. Is flexible. Support is readily available whenever needed.

Nothing really to dislike but if I was being really picky. Wallboard design and widgets could be a bit more intuitive.

Happy with service and support so far and look forward to see how we can develop this further.

We have only gone live with Maxcontact during the last couple of months, the support we received from Maxcontact staff from the very outset with demo, development and go live was very professional and supportive. Since go live this has continued with the support team when issues have occurred to ensure that our service continues to run effectively.

We have been satisfied with everything so far

The implementation of MaxContact was an absolute breeze. Within weeks we were setup and ready to go. Training our team members was also very straight forward as we had the flexibility to make our script look exactly like our previous systems.

I would like to see more reporting which links campaign information with agent performance.

Overall experience with MaxContact is so far so good. No complaints.

- The user interface is very detailed but very simple to use - Very easy to run and manage - The support are team quick to respond and knowledgeable - Quick responses from account managers as well as the support team

No real concerns at the moment. New features are always being added to the system.

The team have been utterly professional, knowledgeable and all I've come across have taken ownership of any issues that has arisen and solved them almost immediately.

The integration was so well throughout and delivered, that the transition to the new system was totally seamless.

That we didn't start using it a while ago..