MiContact Center Business Software

MiContact Center Business Software

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About MiContact Center Business

Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users. Mitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities. Calls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts,...

MiContact Center Business Pricing

Contact Mitel for a custom quote based on business size.

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MiContact Center Business User Reviews

OVERALL RATING

Showing 4 reviews

Anonymous

Company size: 11-50 employees

Time used: Less than 6 months

Review Source: GetApp

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5

December 2015

Great Phone System with Many Features

I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

Pros

I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.

Cons

Installation for multi-location has been a beast, but may be more related to the contractor than the system

Jackson

Company size: 11-50 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

April 2022

Micontact Center Business

Pros

Easy Deployment,Support IVR Routing,Call Back Features and Provides Multimedia Channel Integration

Cons

Highly Flexible,Support onsite and remote site usage without any vpn

Gurvinder

Verified reviewer

Company size: 501-1,000 employees

Industry: Biotechnology

Time used: Less than 12 months

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Functionality

out of 5

December 2018

Robert

Verified reviewer

Company size: 11-50 employees

Industry: Professional Training & Coaching

Time used: Less than 2 years

Review Source: GetApp

3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5

April 2016