# MiContact Center Business Software Reviews, Demo & Pricing - 2026 > Review of MiContact Center Business Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/micontact-profile --- [Home](https://www.softwareadvice.com/) / [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/) / MiContact Center Business Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # MiContact Center Business 2026: Benefits, Features & Pricing Wondering if MiContact Center Business is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview MiContact Center Business 4.2 [(5)](https://www.softwareadvice.com/call-center/micontact-profile/#reviews) Pricing Pricing available upon request ### About MiContact Center Business Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users. Mitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities. Calls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts, automated voicemail messages, generating emails to supervisors, moving call data to automatically populate campaigns and set call back priority levels. Additionally, the solution provides campaign metrics, team and agent performance, dialer performance and list penetration for key performance indicator analysis. Support is offered via phone and email. Wondering if MiContact Center Business is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. ## MiContact Center Business User Interface ## Popular MiContact Center Business Alternatives Main Product MiContact Center Business 4.2 [(5)](https://www.softwareadvice.com/call-center/micontact-profile/#reviews) Ratings Breakdown - 3.40Ease of use - 4.50Value for money - 4.50Customer support - 4.0Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) 4.2 [(256)](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.06Value for money - 4.16Customer support - 4.33Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) 4.7 [(108)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.58Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price ## MiContact Center Business Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MiContact Center Business Features - Popular features found in IVR Auto-Dialer Automatic Call Distribution Call Disposition Caller ID Call Monitoring Call Recording Multi-Channel Communication Reporting & Statistics Voice Mail - More features of MiContact Center Business Agent Interface API Call Center Management Call List Management Call Reporting Call Routing Call Scripting Call Transfer Chatbot Chat/Messaging CRM Customer Experience Management Dashboard Data Import/Export Email Management Employee Scheduling For Call Centers Generative AI Interaction Tracking IVR Labor Forecasting Live Chat Monitoring Multi-Channel Management Performance Metrics Quality Management Real-Time Data Real-Time Monitoring Real-Time Reporting SMS Messaging Social Media Integration Surveys & Feedback Third-Party Integrations Workforce Management ## MiContact Center Business User Reviews Overall Rating 4.2 Ratings Breakdown 5 40% 4 40% 3 20% 2 0% 1 0% Secondary Ratings Ease of Use 3.4 Value for money 4.5 Customer support 4.5 Functionality 4.0 Have you used MiContact Center Business and would like to share your experience with others? VR Verified Reviewer Mental Health Care 11-50 employees Used unspecified for less than 6 months Review source Reviewed December 2015 Great Phone System with Many Features 5 I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Pros: I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call. Cons: Installation for multi-location has been a beast, but may be more related to the contractor than the system Read More JT Jackson T. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed April 2022 Micontact Center Business 5 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Easy Deployment,Support IVR Routing,Call Back Features and Provides Multimedia Channel Integration Cons: Highly Flexible,Support onsite and remote site usage without any vpn Read More TO Theresa O. Verified reviewer Outsourcing/ Offshoring 51-200 employees Used daily for less than 12 months Review source Reviewed December 2022 MiContact Center Business 4 Mitel Contact Center is a precise and very high-standard IVR system. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Mitel Contact Center offers an impressive IVR system. I did support Mitel Products and this is one thing that they offer the best.Both the Call structures and PBX features are unaltered. Cons: Sometimes the interface is not that easy to understand for first-time users. It needs to have a broad and better understanding of how the tool works and how it can achieve the Contact Center itself. Read More Robert B. Verified reviewer Professional Training & Coaching 11-50 employees Used unspecified for less than 2 years Review source Reviewed April 2016 4 Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support Read More GS Gurvinder S. Verified reviewer Biotechnology 501-1000 employees Used daily for less than 12 months Review source Reviewed December 2018 3 Ratings Breakdown 2 Ease of use 3 Functionality Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended IVR Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **3** times Stuck Between Options? Our experts can help you compare MiContact Center Business with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice