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MiContact Center Business

MiContact Center Business

RATING:

4.2

(5)
Overview
Reviews

About MiContact Center Business

Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users. Mitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities. Calls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts,...

MiContact Center Business Pricing

Contact Mitel for a custom quote based on business size.

Free trial: 

Not Available

Free version: 

Not Available

Campaign dashboard
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MiContact Center Business Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for MiContact Center Business

3 Reviews

Anonymous

11-50 employees

Used less than 6 months

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed December 2015

Great Phone System with Many Features

I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

PROS

I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.

CONS

Installation for multi-location has been a beast, but may be more related to the contractor than the system

Jackson

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

Micontact Center Business

PROS

Easy Deployment,Support IVR Routing,Call Back Features and Provides Multimedia Channel Integration

CONS

Highly Flexible,Support onsite and remote site usage without any vpn

Theresa

Outsourcing/Offshoring, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

MiContact Center Business

Mitel Contact Center is a precise and very high-standard IVR system.

PROS

Mitel Contact Center offers an impressive IVR system. I did support Mitel Products and this is one thing that they offer the best.Both the Call structures and PBX features are unaltered.

CONS

Sometimes the interface is not that easy to understand for first-time users. It needs to have a broad and better understanding of how the tool works and how it can achieve the Contact Center itself.

3 Reviews