Supported Operating System(s):Mac OS, Web browser (OS agnostic), Windows 8, Windows 10
ServiceFirst is a cloud-based call center solution for managing customer communications that caters to businesses of all sizes. Key features include automated routing capabilities, foreign language support, web chat capabilities, dashboard management and reporting.
Users can interact with customers via web chat and customize wait time messages, call back and email responses. The solution offers automated agent call routing capabilities and lets users choose between self-service voice or keypad input.
ServiceFirst's dashboards allow users to create customized communication campaigns and also plan a customer experience strategy. Additionally, it offers productivity and performance tracking, analysis of campaign responses and contact outcome. ServiceFirs...
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