I am using My Operator services from last three years. i am very much happy with the system & services provided by them.

Best part for this service is you don't need any hardware setup for this. Very user friendly application.

Call Routing is on mobile phones. This can make the system better if we can answer the calls via web application only.

We needed a single number to connect our entire team to handle calls from clients and prospects. With normal mobile SIM cards, it was becoming difficult. Especially handling our business calls after business hours and on weekends. We tried some call center software in the market, but out of all of the tried ones, MyOperator did stick with us. Firstly the setup was very easy and non-technical. Then we found setting up IVR very easy with their Humonid Voice and visual call flow builder. The best part is we could map all team members on one single number and set business hours to attend client calls. We have not experienced call drops since we started using MyOperator, so that's a critical factor that made us finally select MyOperator. Great value for money overall.

Impressed with how easy it was to set up a call center with MyOperator and map all our team members on it. And loved their IVR and parrel call handling the most.

A bit pricey compared to similar products in the market. Better quality though.

I won't recommend it to anyone to go for it. There are similar products available in market at better pricing.

It has nothing exceptional to offer in comparison to other similar products available in market.

The pricing keeps on increasing every 6 months. I have been using it more than a year now.. Every time on renewal they increase there charges to which they have no solid reason. There are upgrades in product technically .

I am running a tuition agency and was facing an issue that we were not able to track and keep a record of all the calls we were getting on our personal phone number. Now MyOpertor made it easy to manage and record the calls at once place and we can later listen these calls too if required.

I like most the call recording & IVR feature available in My Operator. Call recording helps to monitor the agent's performance and in case we miss anything we can later listen to the call again.

I think they should have a feature to integrate with Google ads or with other ads management platforms also in their basic plan.

Good

Simplicity in the UI and implementation

There is no option to configure Thank you voice note after the recording in IVR

very bad experience. I certainly would not recommend it to anyone. They are more like a company made with an intention to take money from customers and change terms so they can do things how they want

What I liked about the company and the software is how unprofessional they are in their approach. They are so good at being unprofessional and cheating that you wouldn't realise what hit you

So here's what happened. I took the software from the company. The deal was done. But they changed the terms on their own and did not care to inform me. Once they payment was made, they decided to vanish. Today when I call them, they tell me that my annual plan was valid for 8 months. In what world is annual=8 months?

It was a good experience overall using the MyOperator platform for running out 24x7 mental health helpline, however, there were instances where our monthly waiver and credits were not credited timely and it had cost additional charges for a couple of months. so it wasn't the company's fault but the customer executive was not well aware of the issues and continuously mishandled the troubleshooting. Which was later handled smoothly.

Easy to use, transparent plan and facility for top-up

Nothing as such, overall experience using MyOperator was good so far

Since I joined and taken over a few teams I never wanted to get stuck with running behind a service provider to get the changes done. This what exactly happened here. I got a call with reps and told her my requirements. Everything has been done from their end without hassle.

As a company when you have a right employee to lead then you don't need anything. I am total with the way I have updated about the product. Which had made me take up one more service for my sales department.

I do not see any cons. Everything is fine.

My company has been using the product for over 4 years now and it has been a smooth journey

The ease of use and its simplicity and the ability to track live calls

Customer support can be much better, they can be better in managing customer relationships

It solves the problem of finding and paging the person of great interest at the time of requirement by a customer.

Easy to use, ease of configuration, easy to propagate

sometimes it becomes confusing while editing

It has solved my centralized one contact for our customers for sales and support.

I like dialer facility like phone dialer and unlimited call recording

Incoming number shows after call disconnection which is causing problem for customer identification.

Avoid this company, cheep technology, super cheep service if u call 5 times call connected one time want to shut ur business than plz go ahead with this fraud company, they promise never fulfilled its a genuine review from buyer who used their service and first hand experience, ur mails never got replied, post sales after they got the money no one listen to u, and disconnect ur calls,

Avoid this company, cheep technology, super cheep service if u call 5 times call connected one time want to shut ur business than plz go ahead with this fraud company, they promise never fulfilled its a genuine review from buyer who used their service and first hand experience, ur mails never got replied, post sales after they got the money no one listen to u, and disconnect ur calls,

I would not recommend this product to anyone. First they don't have the capability to offer this service. first they agreed on a pricing with local content. then they did offer any service even after the plan was activated. after repeated inquires, they said they can't offer the local IVR, as the person whom they work with is on leave. I paid from my pocket and recorded the services and shared with them and they weren't ready to share the cost. From a 12 month contract i reduced contract to 6 months as I was sure this not the company whom I can trust. then after activation the quality of services started going down and there was hardly any customer support. I filed my request for refund and they declined. Now I planning to take them to court.

we couldn't find anything, the product repeatedly failed to meet expectations

The product failed to meet the expectations. The looping services had a lag when connecting from the operator through MYOP. the quality of sound got very low and at times it gets very bad. repeated efforts to reach them to explain , finally ended up in them writing that their services are dependent on their operators and they cant do anything. I cant put my customers at stake, hence asked for a refund, which they denied.

We are very happy with the services provided by MyOperator. The support team is always available 24/7 to guide and help us with our queries.

The live call widget is very helpful to fetch the details of the caller before we pick the calls and making outgoing calls from MyOperator is another plus point.

Assigning the missed calls. Could be improved and made simpler.

The call volume from various callers is being managed efficiently. The reports help in understanding what we need to improve on.

The call distribution between all the agents is very organised and easy to use. The call log helps to monitor the calls.

We have not tried the integration, would like to explore it. Otherwise, nothing that we did not like.

all business queries accounting every thing is going to be solved better along with server no if you give our number also

good data gatheredthed software for all kind of services which we provide in our organisation

sms chrges and so many missed calls and not connecting call some times its goes to voice recording

Simple cloud telephony software, with all simple and minimal feature to handle any volume of incoming and out going calls.

There is no ios app. sms and call campaign/marketing options are not available on the fly. some hidden charges should have been restricted by default.

We are using this software more than 2 years, we would like to continue the same.

The features and flexibility, looking for an long term relationship

It would be great if we can edit the number without deleting the user

Overall it's a good package, accepts voice mails quality and price hikes.

Features like call logs and missed call notification mails are outstanding.

The sound quality of voicemails for missed calls is terrible and could be better. It's really tricky to listen to recorded voicemails. Secondly, a bit disappointing thing is the price hikes.

Makes the call flow easy for agents as well as administrators. The reporting is also proper and on point

Customer support can be improved, many a times the CSE's doesn't respond properly

It is going continue better and using it since last 7 to 8 year.

Easy to manage, there are multiple features that we are using and got in this price.

Its little bit slow so need to be solved...

Good, easy to use

Overall use of platform is simple. In particular viewing, listening old calls are easy

No such aspect in overall software. All facilities are useful

My 80% of customers are happy for working with MyOperator. BUt 20% of customers are still complaining about call service.

The user interface of the software. Very easy to use.

The user interface of the software in some specific ways. Required some extra features.

Five Star....!!!

Call flow setup is so easy - any one can customise it in minutes...!!!

Nothing as off now. I am happy with it........

Great staff and I really like their services, also No need for training to operate as application is very user friendly.

Excellent customer service and easy access of all call reports.

Avoid duplicate number while downloading the log.