I am using My Operator services from last three years. i am very much happy with the system & services provided by them.

Best part for this service is you don't need any hardware setup for this. Very user friendly application.

Call Routing is on mobile phones. This can make the system better if we can answer the calls via web application only.

We needed a single number to connect our entire team to handle calls from clients and prospects. With normal mobile SIM cards, it was becoming difficult. Especially handling our business calls after business hours and on weekends. We tried some call center software in the market, but out of all of the tried ones, MyOperator did stick with us. Firstly the setup was very easy and non-technical. Then we found setting up IVR very easy with their Humonid Voice and visual call flow builder. The best part is we could map all team members on one single number and set business hours to attend client calls. We have not experienced call drops since we started using MyOperator, so that's a critical factor that made us finally select MyOperator. Great value for money overall.

Impressed with how easy it was to set up a call center with MyOperator and map all our team members on it. And loved their IVR and parrel call handling the most.

A bit pricey compared to similar products in the market. Better quality though.

I won't recommend it to anyone to go for it. There are similar products available in market at better pricing.

It has nothing exceptional to offer in comparison to other similar products available in market.

The pricing keeps on increasing every 6 months. I have been using it more than a year now.. Every time on renewal they increase there charges to which they have no solid reason. There are upgrades in product technically .

I am running a tuition agency and was facing an issue that we were not able to track and keep a record of all the calls we were getting on our personal phone number. Now MyOpertor made it easy to manage and record the calls at once place and we can later listen these calls too if required.

I like most the call recording & IVR feature available in My Operator. Call recording helps to monitor the agent's performance and in case we miss anything we can later listen to the call again.

I think they should have a feature to integrate with Google ads or with other ads management platforms also in their basic plan.

Good

Simplicity in the UI and implementation

There is no option to configure Thank you voice note after the recording in IVR