Our sales success is the result of: - The right staff (capabilities, training and motivation) - The right tools - The right processes. Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated. We have streamlined our call center processes significantly. Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR). Their support staff have an amazing response time. And they are also proactive in proposing solutions. You can tell they care about their clients, it's just not about increasing accounts.

- CRM and Decision tree integration native integration. - Great Marketing Attribution capabilities - Ease of use - Omnichannel (messenger, whatsapp, SMS & LiveChat)

BOT features should be implemented in chat channels (messenger, whatsapp, SMS & LiveChat). I know that it is in the works.

Overall the support is always responsive on an off occasion that we had issues. The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk

The software is very intuitive not only for me as the person who monitored the calling but also for our agents whom were using the software for calling more than 50 different countries in different regions.

I would have liked the analytics to be a bit more advanced however we used it solely for calling and did not integrate with our CRM system for contact management hence my response here is a bit biased as we did not use the full extent of available features.

Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions. 2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers. 3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly. 4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs. 5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?! 6.They are charging over $500.00 to give us our call recordings in one download.

The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions.

Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls.

We use this software to take calls, make calls, email our leads and tracking purposes. I like the fact that their Reps are always available via Chat to assist when something comes up. Great Company!

This is a very user friendly software.

I wish there was a way to search easier for an email template to edit.

I like how easy is to use the software and deploy it in your company, their customer support is another pro when you use the software.

the lack of an app for mobile and desktop

This is a Great company and big enough to service ALL your business needs but small enough to always be of assistance when needed!

We love that we have the ability to listen into calls and whisper to representatives and walk through certain scenarios during live calls. Love that all calls are recorded and archived for downloading in the future.

We would love to have a call waiting option.

Our incoming phone calls & time spent on phones answering basic questions has decreased by 1/3. This is great. It allows are staff to be more productive in doing the on shift tasks & being able to address in person situations.

Nectar's Customer Service is great! They have been so helpful addressing any questions or issues in need. The service is great and is exactly what we were looking for. Easy to set up.

n/a

Convenient

Tech/ Customer support is always available for help

It's not available as a mobile application which will be more convenient for all of us users.

We have been using Nectar desk for a few months already, most of all preview dialer, automated campaigns and SMS campaigns. The system is really user friendly and works well for our outbound campaigns. Customer service team is doing a great job, they set us up and did training sessions, our agents felt comfortable using the system. I truly recomment Nectar Desk, as besides the advanced functionality and good support, it's cheap enough.

- has a lot of cool automations and options - user friendly - great support

no cons, but integration with HubSpot would be great

The most important is a user-friendly interface that quickly finds every function.With big opportunities with integrations, you can connect your CRM or any other system that you need by requesting it.Friendly support team and the team of Nectar Desk in general. Fast support team feedback, can help you 24/6.

Some issues with the account include lagging and freezing, but all of them were fixed in 30 minutes, and that`s the maximum.

Awesome!

Outstanding Support & Communication Channels

List Recycling: I want to choose which dispositions to recycle. Contacts left to dial in a list. WhatsApp sending buttons in the Contact pop-up screen.

Overall experience is great. However, reporting aspect need to be a little better.

Nectardesk is webased which makes it easier to use.

Glitches that occur when transferring calls, or agents being stuck on ringing or after call work and manually need to change their status. Call Dispositions which is the call types do not match with the over all inbound/outbound calls.

It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.

Nothing significant at the moment. Area of improvement: Maybe a little longer period of time to be set in the system before the user interface page gets expired when the user is idle? Just my thought. :)

I can easily set working hours, separate queues and music tones. The environment is intuitive and easy to use and make adjustments. Also, the prices are affordable.

There is nothing negative for this great software according my opinion.

Nectar desk replaced our office landline; we have people answering calling in multiple locations as if they are in the office; great forwarding and transferring features; overall gives us a much better phone system at a lower cost

Intuitive interface and configuration, very easy to navigate and learn; high number of advanced features; very responsive support team

No iOS app (says under development); some minor bugs when rollout of new features, but always fixed quickly

Altogether I am happy that I found these guys. I've been burned before but they knew what they were doing and helped me through the process. At first it was a little bit hard for me to figure out and I had some issues but the support I got from these guys was second to none. Within minutes I was talking to a human and they actually solved my issue without making me feel stupid. I would recommend checking them out to anyone.