---
title: "Neotel Call Center Software Software Reviews, Demo & Pricing - 2026"
description: "Review of Neotel Call Center Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/call-center/neotel-profile/"
page_type: "product"
language: "en"
---

[Home](https://www.softwareadvice.com/)

/

[IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/)

/

Neotel Call Center Software

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Overview

# Neotel Call Center Software Review

Custom quote 1 plan

Wondering if Neotel Call Center Software is right for your organization?

Our IVR Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Neotel Call Center Software

4.6

[(9)](https://www.softwareadvice.com/call-center/neotel-profile/#reviews)

Pricing

Pricing available upon request

### About Neotel Call Center Software

Neotel is a cloud-based solution that provides CRM, virtual PBX and call center features to businesses. It allows user to record calls and access both downloaded files and playback.

Neotel also offers a progressive and predictive dialling system for agents or groups. Supervisors can determine agent's performance, identify campaign results and monitor and spy on agent's conversations with callers.

Users can minimize the number of incoming spam calls by automatically modifying the signalling of each call.

Do you work for Neotel Call Center Software? [Manage this product listing](https://www.g2.com/products/neotel-call-center-software/claim_requests/new?auto=true)

Wondering if Neotel Call Center Software is right for your organization?

Our IVR Software selection experts can help you in 15 minutes or less.

## Neotel Call Center Software User Interface

## Popular Neotel Call Center Software Alternatives

Main Product

Neotel Call Center Software

4.6

[(9)](https://www.softwareadvice.com/call-center/neotel-profile/#reviews)

Ratings Breakdown

-   4.78Ease of use
-   4.44Value for money
-   4.56Customer support
-   4.33Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

4.7

[(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/)

Ratings Breakdown

-   4.79Ease of use
-   4.51Value for money
-   4.63Customer support
-   4.65Functionality

Pricing

Starting at $29.00 per month

Get Price

Alternative Product

[Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

4.5

[(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)

Ratings Breakdown

-   4.64Ease of use
-   4.49Value for money
-   4.52Customer support
-   4.50Functionality

Pricing

Starting at $90.00 per month

Get Price

Alternative Product

[DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)

4.8

[(338)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/)

Ratings Breakdown

-   4.85Ease of use
-   4.70Value for money
-   4.78Customer support
-   4.74Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

[Readymode](https://www.softwareadvice.com/product/171343-Readymode/)

4.6

[(145)](https://www.softwareadvice.com/product/171343-Readymode/reviews/)

Ratings Breakdown

-   4.64Ease of use
-   4.49Value for money
-   4.46Customer support
-   4.58Functionality

Pricing

Starting at $239.00 per month

Get Price

Alternative Product

[Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)

4.6

[(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)

Ratings Breakdown

-   4.54Ease of use
-   4.52Value for money
-   4.54Customer support
-   4.55Functionality

Pricing

Starting at $25.00 per month

Get Price

## Neotel Call Center Software Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Contact Vendor for Pricing

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Neotel Call Center Software Features

-   Popular features found in IVR
    
    Auto-Dialer
    
    Automatic Call Distribution
    
    Call Disposition
    
    Caller ID
    
    Call Monitoring
    
    Call Recording
    
    Multi-Channel Communication
    
    Reporting & Statistics
    
    Voice Mail
    
-   More features of Neotel Call Center Software
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Escalation
    
    API
    
    Callback Scheduling
    
    Call Center Management
    
    Call List Management
    
    Call Logging
    
    Call Reporting
    
    Call Routing
    
    Call Scripting
    
    Call Transfer
    
    Campaign Management
    
    Computer Telephony Integration
    
    Conferencing
    
    Contact Database
    
    Contact Management
    
    CRM
    
    Customizable Reports
    
    Inbound Call Center
    
    IVR
    
    Manual Dialer
    
    Monitoring
    
    Outbound Call Center
    
    Performance Management
    
    Predictive Dialer
    
    Progressive Dialer
    
    Queue Management
    
    Real-Time Analytics
    
    Real-Time Data
    
    Real-Time Monitoring
    
    Real-Time Reporting
    
    Recording
    
    Reporting/Analytics
    
    Third-Party Integrations
    

## Neotel Call Center Software User Reviews

## Neotel Call Center Software customer ratings

- Overall rating: 4.6/5
- Total reviews: 9

### Rating distribution

- 5 stars: 6 reviews (67%)
- 4 stars: 2 reviews (22%)
- 3 stars: 1 reviews (11%)
- 2 stars: 0 reviews (0%)
- 1 star: 0 reviews (0%)

### Secondary ratings

- Ease of use: 4.8/5
- Value for money: 4.4/5
- Customer support: 4.6/5
- Functionality: 4.3/5

---

Have you used Neotel Call Center Software and would like to share your experience with others?

### Me ha gustado el servicio

- Overall rating: 5/5
- Reviewer: Alejandra P.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: June 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

La nueva incorporación de inteligencia artificial es una pasada. Por lo pronto en la empresa estamos contentos, gracias.

#### Cons

Por ahora no tenemos ningún problema, excepto que nos costó adaptarnos al panel de control, pero supongo que como todos.

---

### Buena atención

- Overall rating: 5/5
- Reviewer: Miguel Angel P.
- Verified reviewer: Yes
- Industry: Information Services
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2022
- Review source details: This review was submitted organically. No incentive was offered

Muy atentos y resolutivos. Atienden rápido cuando hay alguna incidencia.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

El portal de cliente es claro e intuitivo

#### Cons

Estaría bien tener una interfaz sencilla para crear argumentarios

#### Reasons for choosing Neotel Call Center Software

Precio de las llamadas

---

### Optimo

- Overall rating: 5/5
- Reviewer: Maria Mar M.
- Verified reviewer: Yes
- Industry: Information Services
- Company size: Self-Employed
- Product usage: Used weekly for more than 2 years
- Reviewed: March 2023
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

En general todo, atención al cliente, relación calidad y precio, y la variedad de productos que se vende.

#### Cons

Facilidad para cambiar el numero virtual de desviación hacia otro movil, hecho de menos números móviles virtuales

---

### Buen Servicio a un precio razonable. Lo recomendaría.

- Overall rating: 5/5
- Reviewer: Teo H.
- Verified reviewer: Yes
- Industry: Insurance
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2022
- Review source details: This review was submitted organically. No incentive was offered

Lo usamos para telemarketing y nos va bien en la actividad que desarrollamos.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Se integra bien con nuesta forma de trabajar. Somos una empresa relacionada con los seguros.

#### Cons

Echo en falta la integración con nuestro CRM, pero entiendo que no puede ser compatible con todas las aplicaciones.

#### Reasons for choosing Neotel Call Center Software

Por mejor funcionalidad

#### Reasons for switching to Neotel Call Center Software

Por mejor funcionalidad

---

### El mejor proveedor de software

- Overall rating: 5/5
- Reviewer: Susana Amor V.
- Verified reviewer: Yes
- Industry: Marketing and Advertising
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2022
- Review source details: This review was submitted organically. No incentive was offered

Rapidez cuando tienes algún problema, siempre están dispuestos a ayudarte. Trato inmejorable.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Es una herramienta sencilla y muy intuitiva.

#### Cons

Nada ya que todo lo que he necesitado siempre han estado dispuestos a mejorar y encontrar soluciones.

#### Reasons for choosing Neotel Call Center Software

Por el gran equipo humano.

---

### Económico para call center pequeño

- Overall rating: 3/5
- Reviewer: Borja L.
- Verified reviewer: Yes
- Industry: E-Learning
- Company size: 201-500 employees
- Product usage: Used daily for less than 12 months
- Reviewed: December 2024
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 3/5

#### Pros

es económico, es la mayor virtud del programa

#### Cons

detección de buzones, no tiene. Soporte podría ser algo mejor

#### Reasons for switching to Neotel Call Center Software

porque no tenía detección de buzones gracias

---

### Eficacacia y seguridad

- Overall rating: 4/5
- Reviewer: jesus s.
- Verified reviewer: Yes
- Industry: Management Consulting
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2022
- Review source details: This review was submitted organically. No incentive was offered

Gran atencion al cliente, rapidez y sencillez

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

facilidad de uso en el software , intuitivo,

#### Cons

En general, m e parece casi todo correcto.

#### Reasons for choosing Neotel Call Center Software

cercania y rapidez

---

### Macradem sl

- Overall rating: 5/5
- Reviewer: Adria G.
- Verified reviewer: Yes
- Industry: Consumer Services
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2022
- Review source details: This review was submitted organically. No incentive was offered

Muy buena

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

La facilidad para poder utilizar el programa

#### Cons

Por ahora todo bien. Hace ya tiempo trabajo con vosotros.

#### Reasons for choosing Neotel Call Center Software

Por la facilidad

---

### Buen servicio

- Overall rating: 4/5
- Reviewer: Francisco M.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2022
- Review source details: This review was submitted organically. No incentive was offered

Muy Buena

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Una plataforma donde poder ver mis facturas, configuraciones, etc..

#### Cons

En general no hay nada que no me haya gustado.

---

Showing 1 - 9 of 9 Reviews

## Neotel Call Center Software Popular Comparisons

[Ringover vs Neotel Call Center Software](https://www.softwareadvice.com/call-center/neotel-profile/vs/ringover/)

## Other Top Recommended IVR Software

[Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/)

**4.0** (2)

Recently recommended **10** times

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

**4.4** (4094)

Recently recommended **7** times

[Five9](https://www.softwareadvice.com/call-center/five9-profile/)

**4.2** (487)

Recently recommended **5** times

[Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/)

**4.5** (832)

Recently recommended **4** times

Stuck Between Options?

Our experts can help you compare Neotel Call Center Software with other top options, so you can find the best fit for your needs.

## See what companies are saying about Software Advice