Noble Enterprise is a call center management solution suitable for businesses of all sizes. Key features include inbound, outbound and blended contact management, predictive dialing, skills-based call routing, digital recording and business intelligence (BI). It is available as a cloud-based, on-premise or hybrid solution.
Noble offers a variety of dialing modes including predictive, preview, manual and messaging, and it can filter uncompleted calls and remove them from the agent queue. Users can set routing rules to define skills and set priorities, manage call overflows and support call blending. Managers can view the inbound queue, see real-time agent status and receive automated audio and visual alerts for service level compliance.
Customer accounts can be set up with a variety of options including account ownership, payment processing, appointment setting, call transfers, softphone features, IVR menus, personalized messaging, software integration and more. Automated outbound messaging can be set up to inform customers about special offers, service reminders, welcome messages, renewal notices, collection calls, time-sensitive announcements and more.
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Paul from RetailCapital LLC
Specialty: Financial Services
Number of employees: 51-200 employees
Patrick from Complete Billing Services
Lisa from Med-1 Solutions
Sara from Accelovance
Number of employees: 201-500 employees