Noda provides a contact center solution for midsize and large contact centers. Key features include inbound automatic call distribution (ACD), interactive voice response, reporting, agent scripting, call recording and a workforce management module. Noda Contact Center is an on-premise solution with a pay-per-use pricing model.

The system’s inbound ACD feature combines calls from various channels into a single queue. Priorities can be assigned to each channel. It also supports skill-based routing and distribution. Agents can use a drag-and-drop graphic designer tool for setting up conversation scripts.

Noda Contact Center enables users to receive contact from various channels including voice, email, chat, SMS, Skype and social media. The platform integrates with other third-party systems like billing, enterprise resource planning, customer relationship management, help desk and document management systems.



1 Reviews of Noda Contact Center

Overall rating

5.00 / 5 stars

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Showing 1 - 1 of 1 reviews

July 2017

Maxim from GRAN

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Noda Contact Center has us fully focused on running our business by freeing us from the necessity of

Pros

Functional scope
Reliability of the system

Our telephony services work round the clock, stopping only to perform routine check-ups. Due to the product's complexity, we have minimized the use of external software and no longer need to buy Windows licenses, which has reduced our operational costs.

Cons

Honestly, there are no such things.
As a customer I would prefer to have better price conditions.
There is a lack of TTS\ASR features.