Noda provides a contact center solution for midsize and large contact centers. Key features include inbound automatic call distribution (ACD), interactive voice response, reporting, agent scripting, call recording and a workforce management module. Noda Contact Center is an on-premise solution with a pay-per-use pricing model.

The system’s inbound ACD feature combines calls from various channels into a single queue. Priorities can be assigned to each channel. It also supports skill-based routing and distribution. Agents can use a drag-and-drop graphic designer tool for setting up conversation scripts.

Noda Contact Center enables users to receive contact from various channels including voice, email, chat, SMS, Skype and social media. The platform integrates with other third-party systems like billing, enterprise resource planning, customer relationship management, help desk and document management systems.

Outbound projects
Outbound projects

Outbound projects

Queue indicators

Queue indicators

Call topics

Call topics

Supported Operating System(s):

Windows 10



1 Reviews of Noda Contact Center

Overall rating

5.0 / 5 stars

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Maxim from GRAN

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Noda Contact Center has us fully focused on running our business by freeing us from the necessity of

Pros

Functional scope
Reliability of the system

Our telephony services work round the clock, stopping only to perform routine check-ups. Due to the product's complexity, we have minimized the use of external software and no longer need to buy Windows licenses, which has reduced our operational costs.

Cons

Honestly, there are no such things.
As a customer I would prefer to have better price conditions.
There is a lack of TTS\ASR features.

Review Source: Capterra

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