RingCentral MVP vs Genesys Cloud CX
RingCentral MVP has 1191 reviews and a rating of 4.24 / 5 stars vs Genesys Cloud CX which has 228 reviews and a rating of 4.38 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The value of the comprehensive business package for the very affordable price.
- I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.
Cons
- There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.
- The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.
Pros
- The user interface is instinctive and so user friendly.
- MOS scores for every call built in (intelligent analysis tool). Concurrent model allows to scale at lower additional costs compared to named model.
Cons
- There are consistent updates to the back end, we are generally aware of when these will take place however the updates do (at times) cause our internal systems to fail.
- I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.
Pricing
Product Demo & Screenshots
Advisor Recommendations & User Awards
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FrontRunners
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FrontRunners
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