RingCentral MVP vs QueueMetrics
RingCentral MVP has 1191 reviews and a rating of 4.24 / 5 stars vs QueueMetrics which has 27 reviews and a rating of 4.7 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The value of the comprehensive business package for the very affordable price.
- I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.
Cons
- There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.
- The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.
Pros
- Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns.
- With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure.
Cons
- Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.
- There are some restriction in buildings very customized report, but the Loway development team provide such a service.
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