RingCentral MVP vs Talkdesk
RingCentral MVP has 1191 reviews and a rating of 4.24 / 5 stars vs Talkdesk which has 722 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The value of the comprehensive business package for the very affordable price.
- I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.
Cons
- There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.
- The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.
Pros
- Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.
- For it is the best in its field it is definitely above other software of the same kind and its price is quite affordable for the work it does.
Cons
- There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.
- When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.
Pricing
Product Demo & Screenshots
Advisor Recommendations & User Awards
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
FrontRunners
2024
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