There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.

The software runs flawlessly and I’ve had a great experience in both using it and learning it.

I have been very happy with the service, I love the app version so if I have to step out of the office I can still take calls.

The value of the comprehensive business package for the very affordable price.

I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.

RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.

Overall it was a pleasure to use, and I would highly recommend it to anyone as long as you don't need a phone solution that can Integrate with Pipedrive.

Love the Voicemail to Text function, and how easy it is to return a call. Mobile app is also great.

I like the ring central faxing and desktop application. Super simple to use and user friendly.

I have had a pleasant experience with using this program and I would recommend it to others.

We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.

It's a solid platform, but the UI needs some work. I believe the platform has excellent potential.

This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.

The customer support is great. They have always been so helpful every time I need help with our set up.

This tool has many great features and functionality, but it is still very simple and relatively intuitive to use.

The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.

It's a good experience overall but I wish they'd be more in line with other pricing.

Ring central is a great product, it can make reaching clients and employees possible during any circumstance. Training employees of the system was easy and quick.

Easy to use and customer service is always helpful. Great app for your mobile phone.

Overall, RingCentral is outstanding. The price is affordable and I love the fact that there's no contract.

Easy onboarding, great service, easy to use administrative controls. Best mobile app of any VOIP service.

And...we can send/receive text messages as well which is AWESOME. I have not used the video yet, but will be testing it out next week - my expectation is that the video will be easy to use as well.

These people are the worst. And this is their sales department, the department that is usually the nicest to deal with.

I emailed, went to facebook and used the chatbot to try and cancel and no one executed my cancelation and was charged for the service.

If you have a problem with a phone number or line, you are dead. They don't provide any answer.

Ease of adding and removing agents. Easy to set up international numbers if you have international teams.

We were able to deploy Toky within a few days, and have reliable phone service for our customer department team. The dashboard is easy to use, and change setting on the fly.

We have this speechlist software and when a delegate needs to speak he adds himself to the speechlist and the Toky operator sees that and use the Toky excellent powerdialer.

They are very friendly and reliable, when you need them, they help you, and this is something that happens naturally, no stress at all.

Helpful customer care service. Swift and solution-based responses to their clients' enquiries.

The bot as pretty darn good too. The integration with Insightly was seamless.

Simple and inexpensive but buggy and bad service.

Calls were being missed. We made many attempts to rectify to no avail.

The service was great and what we needed at the time.

Excellent services across the top. Customer service, tech and call quality were all exceptional.

I was able to set up Toky in less than a month and training my new team members have always been very easy and quick.

Does what it says on the tin. I would certainly recommend Toky as good telecom / communication platform.

Great, best customer support I have received in years.

The flexibility, user friendliness and definitely the price.

Toky support team is the best support team ever.

Very simple to implement, great functionality, metrics excellent with clear reports, cost excellent.

Great company with very competitive pricing for the most needed features and integrations.

Sometimes  phone  call  connectivity can be weak.

I think it was likely easy to integrate with our systems, allows some good transitions from one internal tool to another, but overall is too limited for a larger company.

Very easy to use and track your progress, and the Toky team is friendly and very helpful.

Toky was a reliable, and cheap phone service that was effective when we were working from the office.

After reviewing other providers, Toky is the most flexible and affordable tool out there. I am very happy with the service.

The most important for me was its integration to my CRM and unlike other providers on the market, they integrated with Zoho. That was the real purchasing point for me and my team.

The platform is easy to use. Has many options for IVR and general settings.

US Dollar

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.


RingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.


The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.


RingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.



LongDescription

Call Transfer

Online Voice Transmission

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

IVR/Voice Recognition

Single Sign On

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Call Logging

Calendar Management

Collaboration Tools

On-Demand Recording

Call Center Management

VoIP

File Transfer

Call Routing

Virtual Extensions

Call Queues

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Mobile Access

Voicemail Transcription

Ring Groups

Hotkeys

Virtual Call Center

Call Reporting

Multi-Channel Communication

Role-Based Permissions

Unified Communications

Call Conferencing

Predictive Dialer

Caller ID

Call Screening

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Chat/Messaging

Multiple Parties

Conferencing

Open Database Design

Reporting/Analytics

Monitoring

Scheduled Recording

Video Conferencing

Call Tracking

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Microsoft Outlook Integration

Callback Scheduling

SIP Trunking

Automated Attendant

For Small Businesses

For Cloud Phone Systems

Automatic Call Distribution

Presentation Streaming

Screen Sharing

Two Way Audio & Video

Automated Routing

Remote Access/Control

Call Tracking Metrics

RingCentral MVP has three pricing plans:

Core: $20/user/month
Advanced: $25/user/month
Ultra: $35/user/month

Save up to 33% by paying annually

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

RingCentral MVP

In Person

Live Online

Webinars

Documentation

Videos

Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applications for Android and iOS devices, which helps professionals make international calls, receive messages and manage voicemails, even from remote locations.


Key features of Toky include call history tracking, call encryption, audio greetings, call transfer, bulk SMS, call transcripts and access control. Managers can gain real-time visibility into agents' calls, utilize the whisper functionality to provide suggestions during ongoing calls and sort interactions using customizable tags. Additionally, it lets users communicate with customers via SMS, send/receive MMS messages and filter calls based on unavailability.


Toky facilitates integration with various third-party systems such as WhatsApp, Zapier, Intercom, PipeDrive and more. The product is available on monthly and annual subscriptions and support is extended via live chat, email and phone.



Real Time Analytics

Real-Time Monitoring

Agent Interface

Blended Call Center

Text to Speech

Outbound Call Center

Real Time Data

Inbound Call Center

Queue Management

Real-Time Notifications

Interaction Tracking

Manual Dialer

Contact Database

Call Transcription

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

$25.00/user/month ENTREPRENEUR
$20.00/user/month ENTREPRENEUR (billed annually)


$35.00/user/month (Starting 3 agents) BUSINESS
$30.00/user/month (Starting 3 agents) BUSINESS (billed annually)

1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month

RingCentral MVP vs Toky

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