Omnis

eXsight Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, and analytics. The application comes with an omnichannel module which integrates voice, SMS, web, chat, email and fax on a single platform. Agents can use this system to log in to their queues, manage multiple statuses and perform tasks as per their assigned skill. Teams can manage customer information and keep track of interactions across different channels. The solution comes with preview, power, progressive and predictive dialing and lets agents collaborate via an internal messenger. eXsight Omnis allows users to design IVR project...