Oreka TR Software

Find out more:

PriceDemo

Find out more:

PriceDemo

About Oreka TR

Oreka TR is a cloud-based call recording solution which assists contact centers and communication service providers with live monitoring and speech analytics. Key features include multi-site recording, data export, retention management and archiving. The application comes with an analytics tool which enables administrators to choose, track and record red-flag phrases in conversations. Users can search, find, and categorize recordings based on time or date of calls, incoming phone numbers, outgoing phone numbers, timestamp, recording durations and more. Additionally, teams can use the stereo recording feature to create high-quality audio files, enabling speech to text translations, keyword spotting and voice biometrics. Oreka TR integrates with third-party app...
Close

Image 1 of 4

Oreka TR search tool screenshot

Oreka TR User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 33 reviews

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2020

best voip monitor

excellent experience

Pros

it was easy to integrate with my voip system great result and high efficiency

Cons

I used your products for more than a year and did not meet any negatives

Reasons for choosing Oreka TR

more option easy to upgrade best price

Christian

Company size: 51-200 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2021

Best value for money software

In spite of the complications in implementatión, it's a robust software with minimal issues and easy to use, the dashboard is friendly with noob users and in a few minutes they can to begin to use it or manage it

Pros

It's a software easy to use, with a lot functionallities related with call recording, optimazing audio quality and size of the recording, it is very usefull when you need to play the recordings throught website,

Cons

The deployment is complicated and some features or behaviors are not in the documentation then you need to talk with a Oreka enginner for undertand them or configure them

Reasons for choosing Oreka TR

Price, easy to use, recording features with Cisco CUCM

Michael

Company size: 10,000+ employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

April 2018

When it works, it works

Records screen calls so that they can be played back and studied for many different purposes.

Pros

As I said in my title, when OreckX works, it works. I do like the interface for the admin console, as it is easy to navigate for me.

Cons

If any variable is introduced into the equation (dns issues for example) Oreck will not record. Also it is dependent on UVNC to record, which is a whole other can of worms in itself

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2018

I am technical so I am able to use it as needed but not to its fullest extent.

I would recommend the software because it does what we need (recording and basic search) and does it well, but there are a lot of features that would be nice to have that can be had at lower cost through a change to both our PBX and carrier, but it would require a lot of work for us to change and the pricing isn't far off so its not worth the change right now. I do see a change coming to a cloud PBX with recording capabilities included. It seems you guys could easily implement a cloud PBX solution with your technical know-how and include your recording features built in and compete with a lot of the cloud PBX providers for SMBs. I would also recommend making the software/interface easier to use and understand.

Pros

It works well when it is configured properly. It is easy to find and play recordings from almost any browser.

Cons

In order to take advantage of a lot of the capabilities I see possible the complexity is a roadblock. Unfortunately it is also expensive compared to services that include the capabilities that we need which is recording of calls and search.

Tim

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Great product

We had a need to be able to record, review, and share recordings for training purposes, as well as review of customer complaints due to a contractual obligation. We have found that using it for staff training has dramatically reduces customer complaint issues. We have also been very impressed by support, they are diligent in making sure any issues are resolved.

Pros

We use this software to record all calls in our call center, and to review quality. Software is easy for team members to review calls, export recordings, etc.

Cons

We had a bit of a challenge in initial setup, which also carries over to any updates in our VOIP phone system, because softphones are not readily picked up, so require the LocalPartyMap, , ,which is cumbersome to update due to needing to restart the Apache server.

Reasons for choosing Oreka TR

Price, scalabililty, and support for integration were key components to our decision process.

Popular Oreka TR Comparisons