excellent experience

it was easy to integrate with my voip system great result and high efficiency

I used your products for more than a year and did not meet any negatives

In spite of the complications in implementatión, it's a robust software with minimal issues and easy to use, the dashboard is friendly with noob users and in a few minutes they can to begin to use it or manage it

It's a software easy to use, with a lot functionallities related with call recording, optimazing audio quality and size of the recording, it is very usefull when you need to play the recordings throught website,

The deployment is complicated and some features or behaviors are not in the documentation then you need to talk with a Oreka enginner for undertand them or configure them

Records screen calls so that they can be played back and studied for many different purposes.

As I said in my title, when OreckX works, it works. I do like the interface for the admin console, as it is easy to navigate for me.

If any variable is introduced into the equation (dns issues for example) Oreck will not record. Also it is dependent on UVNC to record, which is a whole other can of worms in itself

Oreka TR solved all of our recording needs. When operating call centers that need to be monitored for quality assurance and PCI compliance this software makes it simple. The ease of use, configuration and quality of support for this software made it an awesome choice.

Audio recording, video recording, and screen recording are made very simple and user friendly with this software. It can be configured completely via GUI and then administered the same way. Audio/video/screen recordings are kept in a db that can be sorted by groups and users making it a click away to get anything needed. It was also hands down an easy decision since it integrates with IP PBXs including Broadsoft. With the ability to configure it to build a user automatically was imperative and made integration streamlined.

While there are a lot of pros to this software the only drawback of it is the GUI interface. It feels antiquated like an early 2000s website. It is also difficult to navigate to certain functions such as licensing and building new administrators.

I would recommend the software because it does what we need (recording and basic search) and does it well, but there are a lot of features that would be nice to have that can be had at lower cost through a change to both our PBX and carrier, but it would require a lot of work for us to change and the pricing isn't far off so its not worth the change right now. I do see a change coming to a cloud PBX with recording capabilities included. It seems you guys could easily implement a cloud PBX solution with your technical know-how and include your recording features built in and compete with a lot of the cloud PBX providers for SMBs. I would also recommend making the software/interface easier to use and understand.

It works well when it is configured properly. It is easy to find and play recordings from almost any browser.

In order to take advantage of a lot of the capabilities I see possible the complexity is a roadblock. Unfortunately it is also expensive compared to services that include the capabilities that we need which is recording of calls and search.