OXON Software
OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform.
Agents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.
Sales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing.
Support is available over the phone or via email. Pricing is per month.
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Contact information
Supported Operating System(s):
Web browser (OS agnostic)
3 Reviews of OXON
Evelina from UAB Varle
Employees number: 51-200 employees
June 2017
June 2017
OXON is a great tool to manage all customer support needs in one platform.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We can handle all information in one place.
Pros
First of all - everything is in one place. The functionality of calls and tickets handling is really user friendly: You can see communication history, all customers information, improve manager's work by changing queues and offer best service for your clients.
Cons
OXON is a set of all classic customers support tools in one place. Its OK for good start, but latter it would be nice to have some exclusive tools, that could exclude OXON comparing with other products.
Mantas from UAB "Daily print"
Employees number: 11-50 employees
February 2017
February 2017
Price/quality amazing
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
It have all I need for business. I can see and make decisions on customers who refused to buy product from me. It is easy to track how emplyees communicate with clients. Actualy what best thing, that i can monitor and see how much lazy they are. Plus with reports i can give a feedback regarding sales. What they could do next time that they wouldnt loose clients. How thamey are dealing with problem solving and so on. Great tool. Specially for that price. There is in market more of such solutions, only thing you would pay 4-6 times more per employee... You got my point. Low cost did improve in sales 32.57% just becouse I can see what my employees are doing. Instead of facebook and other social sites they sitting. I can just ring them and say - hey what you doing..
Pros
Flexibility
Easy to use
All in one place
Easy API connection with our systems
Cons
No skype integrations
No Linkedin lead generator
No mobile application
Advice to Others
I would suggest to try it out first. As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs. So the flexibility and price, easy to use. Those things I would say is what every company would like to get. Support in case you did something wrong. Fast and reliable
Ivan from www.ringtime.lt
Employees number: 51-200 employees
February 2017
February 2017
Amazing for sales teams that make outbound sales calls. 5 STARS
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!
Pros
Very good overall experience. Have not seen anything better in terms of product value for money.
Cons
Cloud based
Advice to Others
It's good that those guys can program you if you need something extra.
