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Finding software can be overwhelming. Software Advice helps call centers choose the right call center software so they can distribute inbound calls to agents and execute outbound campaigns.

Call Center Software

122  systems found

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Twilio Flex

Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize... Read More
Rating:  93 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Five9 Cloud Contact Center

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.  Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat,... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

PureCloud

PureCloud by Genesys is an on-premise and cloud-based call center solution for businesses of any size and industry. Key modules include Automatic Call Distribution, Interactive Voice Response, Computer Telephony Integration, Auto Dialer,... Read More
Rating:  43 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Aspect Via Customer Engagement Platform

Aspect Via Customer Engagement Platform is a web-based contact center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel... Read More
Rating:  12 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

RingCentral Contact Center

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

NICE inContact Cloud Contact Center

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support requests... Read More
Rating:  93 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Nextiva VoIP

Nextiva's Business VoIP solutions offer telephony services for small businesses with functionality that eliminates the need for a traditional phone system. The packages include VoIP phone systems, scalable PBX trunks, online faxing... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

TCN

TCN is a cloud-based call center solution that caters to various industry verticals including health care, automotive and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended,... Read More
Rating:  3 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

ChaseData Call Center

ChaseData Call Center software offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabilities... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

VanillaSoft Pro

VanillaSoft is a cloud-based sales management solution that combines features for CRM, lead management and telemarketing which helps sales teams in businesses manage their daily operations. VanillaSoft uses a queue-based sorting system... Read More
Rating:  50 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Verascape

Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice recognition. Verascape... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

UJET

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents... Read More
Rating:  5 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Newfies-Dialer

Newfies-Dialer is a cloud-based voice broadcasting, autodialer and phone survey solution that helps users manage concurrent calls from a centralized location. Newfies-Dialer features live lead transfer which enables users to pull... Read More
Rating:  4 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

XenCALL Predictive Dialer CRM

XenCALL is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics and... Read More
Rating:  4 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Oracle Contact Center Anywhere

Oracle Contact Center Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback. Calls can be routed... Read More
Rating:  4 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Convoso Cloud Contact Center

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting,... Read More
Rating:  9 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

EducationFolder

EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting. EducationFolder enables... Read More
Rating:  4 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

CrazyCall

CrazyCall is a cloud-based call center software solution. Key features include live analytics reporting, an agent panel, workforce management and a dialer that matches agents with leads. CrazyCall’s agent panel automates dialing... Read More
Rating:  31 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

VCC Live

VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database... Read More
Rating:  21 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

VICIdial

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

FluentCloud

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise... Read More
Rating:  23 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Freshcaller

Freshcaller is a cloud-based PBX solution that helps users manage their call center operations. The key features of the solution include multi-level IVR (interactive voice response), call monitoring and blocking, auto-receptionist... Read More
Rating:  2 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Fenero

Fenero is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR),... Read More
Rating:  13 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Ytel

Ytel is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. The solution offers features including automated... Read More
Rating:  20 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

CallTools

CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations. CallTools features list management with list scrubbing, recycling and list... Read More
Rating:  65 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Talkdesk Call Center

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and... Read More
Rating:  74 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Noble Enterprise

Noble Enterprise is a call center management solution suitable for businesses of all sizes. Key features include inbound, outbound and blended contact management, predictive dialing, skills-based call routing, digital recording and... Read More
Rating:  6 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Zendesk

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

PhoneBurner

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power... Read More
Rating:  71 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Cloud Contact Center

Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional services, engineering,... Read More
Rating:  2 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Streams UC

Streams UC is a cloud-based call center solution by PanTerra that allows users to manage and monitor inbound calls from multiple devices. Key features include CRM integration, internal instant messaging, a unified command center, video... Read More
Rating:  27 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Salesforce.com Service Cloud

Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Sharpen

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Read More
Rating:  43 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Aspect Unified IP

Aspect Unified IP is a call center management solution designed for inbound and outbound call centers of all sizes. Key features include automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration... Read More
Rating:  35 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Versature

Versature’s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature’s key features include auto attendants, click-to-dial,... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Omnitraq

Omnitraq is a business intelligence solution that offers data mining and speech analytics tools for large and midsize call centers in a variety of industries. Omnitraq can capture customer interaction data from a number of sources,... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Aspect Workforce Management

Aspect Workforce Management is an employee management solution for midsize to high volume call centers that can be deployed on-premise or hosted in the cloud.  Aspect Workforce Management enables users to forecast staffing requirements... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Aspect CXP Pro

Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses in industries such as banking, manufacturing, government, healthcare, retail and transportation. Aspect CXP Pro combines the applications... Read More
Rating:  13 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

QEval

QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption. The... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Microsoft Dynamics 365

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales, and manage operations using enterprise-ready business apps from the cloud. The system’s business apps,... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Freshdesk

Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets. Whether the interaction occurs over... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Jive Contact Center

Jive is a cloud-based contact center solution designed for companies of all sizes that helps users manage call queues and incoming customer calls. Features include interactive voice response (IVR), automatic call distribution (ACD)... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Jive Voice

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

LiveAgent

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

CorvisaOne

CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or everyday business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing,... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Tenfold

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call notes... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Desk.com

Desk.com is a customer support engine for customer service professionals in small and midsize companies. The system integrates with Salesforce and contains reporting features that can help administrators and employees manage customer... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Virtual Contact Center by 8x8

Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to call center functionality, this solution also supports other interaction mediums such as voicemail, email, web callback,... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Zingtree Agent Scripting

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts. Scripts can be created using a visual designer or copied from an existing... Read More
Rating:  90 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

CallRail

CallRail is cloud-based call tracking and marketing analytics software that lets advertisers track which advertising campaigns are generating calls and gives them the ability to dive into those calls for data on how to further refine... Read More
Rating:  74 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Bright Pattern Contact Center

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent... Read More
Rating:  58 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

ContactWorld for Sales by NewVoiceMedia

ContactWorld for Sales is a cloud-based contact center management solution for organizations of all sizes and industries. It helps businesses to connect with suitable prospects, track lead conversions, manage sales pipeline and run... Read More
Rating:  55 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

XCALLY

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features... Read More
Rating:  54 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

3CLogic Cloud Contact Center

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes. 3CLogic is able to manage internal and external... Read More
Rating:  47 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Primo Dialler

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy... Read More
Rating:  46 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

PureConnect

Genesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to manage their business operations and communications from a single integrated platform. The solution... Read More
Rating:  43 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Connect First Call Center

Connect First is a cloud-based contact center solution, which provides users various applications such as multi-channel contact management, automated call distribution (ACD), interactive voice response (IVR), computer telephony integration... Read More
Rating:  42 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Innitel Predictive Dialer

Predictive Dialer by Innitel is a cloud-based call processing solution that caters to call centers of varying sizes. The solution integrates  with lead generation tools such as landing pages, CRM applications, affiliate sites and... Read More
Rating:  40 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Kixie PowerCall

Kixie PowerCall is a cloud-based interactive voice response (IVR) solution that helps users automate their sales processes. It can also be deployed on-premise. Kixie PowerCall offers users one-click dialing, call recording, call history,... Read More
Rating:  33 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Parrot Cloud Call Center

Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call... Read More
Rating:  22 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

VoIPstudio

VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and remote... Read More
Rating:  22 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

PIMS Dialer

The PIMS Dialer is flexible, scalable and secure. It’s a cloud-based application, and the servers are housed in a state of the art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can... Read More
Rating:  21 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Vocalcom Cloud Contact Center

Vocalcom is a web-based contact center software solution for managing multi-channel customer experience. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one channel... Read More
Rating:  19 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Ameyo

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options. Ameyo... Read More
Rating:  18 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Greenlight CRM

Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite. Greenlight... Read More
Rating:  15 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

UniVoIP

OfficeConnect by UniVoip is a cloud-based phone system that offers features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial and call recording. The platform is targeted towards mid to large-sized... Read More
Rating:  15 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

FrontSpin Sales Dialer

FrontSpin is a cloud-based sales and leads management solution which provides businesses tools to manage sales and service communication with their clients. FrontSpin helps businesses to manage call targets according to the number... Read More
Rating:  14 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

CallShaper

CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support. CallShaper enables users to create... Read More
Rating:  12 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

Clicktools

Clicktools is a cloud-based customer feedback management solution that helps businesses capture, curate and analyze customer feedback. The solution caters to users in technology, finance, manufacturing, pharmaceutical, communications... Read More
Rating:  12 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

QueueMetrics

QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers... Read More
Rating:  11 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

SalesExec

SalesExec is a customer relationship management (CRM) and lead management solution that offers tools required to capture leads and assign them to sales teams or call center agents. SalesExec allows users to integrate multiple lead... Read More
Rating:  10 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

VSLogger Call Recorder

VSLogger Call Recorder is an on-premise call recording solution for small and midsize businesses. It offers services to call centers, financial institutions, insurance agencies, law practices, government organizations and other industries. The... Read More
Rating:  10 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Dixa

Dixa is a cloud-based customer service help desk that allows agents to deliver support on phone, email and chat. Built for inbound call centers, contact centers and small businesses, users can access the platform from anywhere in their... Read More
Rating:  7 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Clarity Connect

Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries. Clarity Connect is a contact center solution that runs on the Skype for business It helps users... Read More
Rating:  7 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
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Business Size:  S M L

MiContact Call Center

Mitel MiContact Call Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web... Read More
Rating:  6 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Augutech Predictive Dialer

Augutech is a cloud-based predictive dialer solution suitable for small to midsize businesses. Key features include inbound and outbound calling, automatic dialing, call recording and performance analytics. Augutech Predictive Dialer... Read More
Rating:  5 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

OptifiNow

OptifiNow is a modular Sales Automation platform that streamlines the day to day activities of sales professionals. By offering the system on a modular basis, clients can adapt the solution to meet their specific needs. The system... Read More
Rating:  5 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

CXM

CXM by Creedenz Solutions is a cloud-based customer relationship management (CRM) solution for mid-market organizations. This CRM solution caters to organizations in multiple industries, including technology, healthcare, manufacturing,... Read More
Rating:  5 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

bxp software

bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized individually or combined to create a multi-functional solution. These modules include contact center management, customer... Read More
Rating:  5 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Cisco Call Center

Cisco Call Center software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities... Read More
Rating:  4 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

FieldWorkMobility

FieldWorkMobility is a cloud-based mobile field sales solution that aids users with customer outreach and serves as a mobile customer relationship management (CRM) suite. The solution is suitable for sales team of all sizes and businesses... Read More
Rating:  3 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

ICTBroadcast

ICTBroadcast is a cloud-based communications and telemarketing solution that caters to small businesses, entrepreneurs and service providers. The solution provides capabilities for voice, SMS, email and fax. ITCBroadcast offers tools... Read More
Rating:  3 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Nectar Desk

Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics. Nectar Desk... Read More
Rating:  3 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

OXON

OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform. Agents can... Read More
Rating:  3 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Advisor

Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base maintenance and customer self-service via a public portal or direct feedback surveys. It... Read More
Rating:  3 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

VoiceGuide IVR

VoiceGuide IVR by Katalina Technologies offers creation tools for inbound and outbound interactive voice response (IVR). The solution offers on-premise or cloud deployment and an open-source architecture for integration with other... Read More
Rating:  2 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

QwikDial

QwikDial is a cloud-based predictive dialing solution designed for accounts receivable operations. It offers call monitoring, call transfer, contact management and call recording within a suite. QwikDial features a graphic call designer,... Read More
Rating:  2 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Parakeet

Parakeet is a cloud-based call center solution. Primary features include call scheduling, live calling, voicemail, call queuing, call transfer, call barging, tagging, live reporting and analytics. Other features include contact sharing,... Read More
Rating:  2 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Ringio

Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking. The system can... Read More
Rating:  2 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

AireContact

AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows users to create campaigns,... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Dialer360

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features. Dialer360 uses voices with British and American... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Noda Contact Center

Noda provides a contact center solution for midsize and large contact centers. Key features include inbound automatic call distribution (ACD), interactive voice response, reporting, agent scripting, call recording and a workforce management... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Plum Fuse+

Plum Fuse is a cloud-based interactive voice response (IVR) solution that helps businesses automate customer interactions and business processes through their voice channel. Voice applications built with Plum technology provide users... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Cincom Synchrony

Cincom Synchrony is a contact center management solution designed for small and midsize companies that offers multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring within a suite. Available... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Metaphor IVR+

Metaphor IVR+ is a cloud-based interactive voice response (IVR) solution that helps users automate their customer service process. The software integrates with communication channels in users’ company infrastructure, such as voice,... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

USAN

USAN provides an omni-channel customer engagement solution for midsize organizations to help them manage their contact center operations and deliver personalized customer support via inbound and outbound channels. It enables businesses... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Voxco IVR

Voxco IVR is an interactive voice response (IVR) messaging and survey solution. It allows users to design self-completion surveys and send automated voice messages to a broad audience. Voxco IVR’s survey module sends respondents... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Avaya Aura Contact Center

Avaya Aura platform is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced outreach... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

LiveOps

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps... Read More
Rating:  1 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Aceyus Call Center

Aceyus is a call center management software that provides real-time reporting and analytics for midsize and enterprise level contact centers in any industry. It is available for either on-premise or cloud-based deployment. Reporting... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

AloTech

AloTech is a cloud-based call center solution that provides features like voice recording, voice analytics, predictive dialer, automatic call distribution and interactive voice response (IVR). The voice analytics feature provides automatic... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Astute ePowerCenter

Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Astute Knowledge

Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question,... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Balto

Balto is a cloud-based call center solution for businesses of all sizes. The solution deploys artificial intelligence to support sales, customer service and collection teams in training reps and analyzing customer issues. Balto listens... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Cadebill

Cadebill is an integrated solution that helps businesses manage their telecommunications operations. The solution is available both as a cloud-based and an on-premise solution. The solution provides a convergent billing solution for... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

CC-One

CC-One is a cloud-based PBX solution that helps midsized to enterprise call centers manage their operations. CC-One offers an integrated contact system that offers ACD and Performance Analytics as stand-alone applications. In addition,... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Cloud Contact Pro

Cloud Contact Pro is a cloud-based call center management solution that supports inbound, outbound, blended and multichannel contact centers. Key features include agent scripting, contact flow, call routing, quality management, call... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Configuration Tools

Configuration Tools by OneReach is a web-based omnichannel system designed for all size companies and enterprises. The agent interface system allows users who are logged in to manage live inbound and outbound phone calls, text messages,... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

crmConnect

crmConnect is a cloud-based customer relationship management platform suite that includes tools to manage sales automation, field service, customer support, social CRM, call center and channel management.   With crmConnect, companies... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

CxEngage

CxEngage  is a cloud-based call center solution designed for businesses of all sizes. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), auto dialer and reporting functionalities... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Enghouse Interactive Contact Center

Enghouse Interactive is a contact center solution designed for midsize and large companies. It offers multi-channel contact management, an operator attendant console, interactive voice response (IVR), call recording and quality assessment... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Genesys Contact Centre

Genesys Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call distribution (ACD), interactive voice response (IVR) and computer... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Huawei eSpace Contact Center

Huawei eSpace Contact Center is a cloud-based contact center solution that caters to various industries such as education, finance, healthcare, government, manufacturing and energy. The solution supports sharing of resources, network-wide... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Humach Interaction Engine

Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across various industry verticals such as health care, retail, financial services, consumer products and more. Key... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Noojee

Noojee is a call center software provider that is suitable for small and midsize businesses in industries such as financial services, collections, real estate, retail and any businesses with phone-based customer service. Noojee offers... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

OmniTouch Call Center

Alcatel-Lucent OmniTouch is a contact center solution for businesses of all sizes that are mainly driven by inbound voice interactions. It caters to various industries including healthcare, education, hospitality, manufacturing and... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

Puzzel

Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce scheduling... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

SAP Contact Center

SAP Contact Center is a customer service-oriented contact center management solution designed for businesses of all sizes. It offers multi-channel contact management, interactive voice response (IVR), voice over IP (VoIP), voicemail... Read More
Rating:  0 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 122 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L

storm CONTACT

storm CONTACT is a cloud-based multi-channel CCaaS (Contact Center as a Service) solution that is suitable for businesses of all sizes. It provides outbound and inbound interactions, including iACD (Intelligent Automated Contact Distribution)... Read More
Rating:  0 reviews
Price: