Parakeet Software


 

Parakeet is a cloud-based call center solution. Primary features include call scheduling, live calling, voicemail, call queuing, call transfer, call barging, tagging, live reporting and analytics.

Other features include contact sharing, interactive voice response, IP phones, shared inboxes, text messaging and regular updates. It provides customer information to agents when they answer a call, sends thank you emails and email confirmations when calls end, tracks phone numbers for marketing campaigns and manages employee call schedules.

Parakeet provides an open API that allows users to integrate call activities with their in-house call center applications. Users can pull call data, onboard new users and reroute phone numbers. It also offers integration with Pipedrive, Hubspot, Zendesk and Desk.com.

Parakeet allows users to make calls from their desktops, mobile browsers, web browsers and desk phones. It offers mobile applications for Android and iOS devices. Customer support is provided via email, live chat and a knowledge base.

 

Parakeet - Customer profile
 
  • Parakeet - Customer profile
    Customer profile
  • Parakeet - HubSpot integration
    HubSpot integration
  • Parakeet - Contact creation
    Contact creation
  • Parakeet - Voicemail
    Voicemail
  • Parakeet - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

1 Review of Parakeet

Showing 1-1 of 1

 

Start your review of Parakeet

Click to start
https://www.softwareadvice.com/call-center/parakeet-review/

Christie from Pilot

April 2018

April 2018

Easy VoIP platform but needs a lot of work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was extremely easy to set up and had simple functionality that I liked. Paired well with Apple phones.

Cons

Calls would get dropped too often and this did not pair well with android phones. When transferring calls did work, you wouldn't have the functionality to put the person on hold to tell the person you're transferring then anything about why they were being transferred.

Review Source: Capterra