PBXact

RATING:

3.0

(2)
Overview

About PBXact

Schmooze Com, Inc. is the developer and corporate sponsor of FreePBX, which is a distribution of the open-source Asterisk telephony platform. True to its name, FreePBX is indeed free for businesses possessing the IT experience to deploy the system, but Schmooze Com also sells a commercial phone system for businesses that need additional features and support. PBXact is Schmooze Com’s on-premise system, while PBXtended is a cloud-based version of the system. Unlimited extensions are available with both versions of the system. PBXact can also support connections to the traditional phone network, such as analog and T1 lines. PBXact and PBXtended offer a number of standard PBX features, such as caller ID, call forwarding and find me/follow me (which forwards calls ...

PBXact Pricing

Three hosting options are available - VPS servers, VPS servers with SSD, and dedicated servers - each with multiple pricing levels. VPS servers: Aluminium: $34.99/month, 2GB memory, 60GB storage, 5-15 simultaneous calls. Iron: $39.99/month, 4GB memory, 80GB storage, 15-25 simultaneous calls. Steel: $44.99/month, 6GB memory, 100GB storage, 25-50 simultaneous calls. VPS servers with SSD: Nickel: $44.99/month, 1GB memory, 25GB SSD storage, 5-15 simultaneous calls. Titanium: $49.99/month, 2GB memory, 35GB SSD storage, 15-25 simultaneous calls. Tungsten: $54.99/month, 3GB memory, 45GB SSD storage, 25-50 simultaneous calls. Dedicated servers, all with a 100Mbps network connection: Atom: $50.00/month, 2GB memory, 1x500GB hard drive. Dual-Core: $109.99/month, 4GB memory, 2x500GB hard drives. Quad-Core: $159.99/month, 4GB memory, 2x500GB hard drives. Quad-Core: $189.99/month, 8GB memory, 2x500GB hard drives. Hex-Core: $209.99/month, 8GB memory, 2x500GB hard drives.

Starting price: 

$34.99 

Free trial: 

Not Available

Free version: 

Not Available

System status
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PBXact Reviews

Overall Rating

3.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

2.5

Value for money

3

Functionality

3

Most Helpful Reviews for PBXact

2 Reviews

Josh

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2022

PBXact

For the first time I set it up, I've hardly had an issue with it. And when I have, it was never a major issue with PBXact. Setup was simple and preventative maintenance has been a breeze.

PROS

The service is easy to use and deploy in pretty much any use case. It's based on Asterisk and can easily be deployed on premises or in the cloud, whether it be hosted by a third party or directly. The service is fairly affordable and provides many helpful features for all businesses, from inbound dialing features and outbound route restrictions, to endpoint management and XML-API scripts to allow endpoints access to extra features. With one flat upfront fee, the service is easy to use and will last for a long time. In all, the service is great and easy to use, and there is a lot of extra documentation and plenty of videos online that provide a great example of the service.

CONS

My biggest quarrel with the product has always been price vs. usage. Not all businesses need the same features, so having one service with all of the same features and charging the same price no matter what can be a bit of a put off for certain people. Fortunately, there is, sort of, a free version. Though not branded the same, FreePBX is the base of PBXact, even offering the same features and keeping the CLI and event viewer the exact same. FreePBX offers most of the features of PBXact for free, but for the ones that are not, they can be purchased as cost per module.

Reason for choosing PBXact

Cost and features. It makes more sense in my line of work to purchase the equipment and the services and own them for good, not license them out month to month or year to year.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2022

Free = Simply not the best

FreePBX may attract many because of the name, but overall experience has been less than average. There are too many competitive solution providers in the UCaaS space today that provide a better suite of integration, e911, paging, e-fax, collaboration, MMS, Texting and free phones that have a better overall ROI (return on investment). If you're looking at FreePBX, look elsewhere for something that will serve you and your school or organization better long term.

PROS

Simple integration for legacy Cisco on premise solutions, but lacking too much to consider for all the added costs like SIP trunking and support

CONS

Limited API integration, SIP trunk costs, support costs, limited support documentation, limited integration into needed advanced applications, like MS Teams, Google G-Suite, and no geo redundant failover. Too many hidden costs and lack of support

Reason for choosing PBXact

At the time it was cost, but in the end it we would have better served spending more money to get a better product and solution.

Reasons for switching to PBXact

At the time it was pre-covid and it made sense, but once we were on the solution we quickly saw all the short comings and immediately regretted our decision. We tried to make it work, but in the end this was just a failed platform. We have since moved on.