PhoneBurner Software

The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up. SmartSender is also integrated with "Retargeting" (Retargeting), which allows users to post targeted ads while surfing the web, Facebook or Twitter.

Pros

PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.

Cons

I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes

Pros

Phoneburner has so many sales tools and it is a simple system. They care about their customers and provide incredible service.

Cons

I think the recording calls function could be better. I wish there was a database or cloud to store recorded calls. If someone happens to delete one, there's no getting it back.

Pros

Great software. Used it a few times and it filters out the majority of the spam calls/texts while still recoding the calls you need. Loved using it

Cons

Better for businesses, it's kinda pricy for a single user who might have a passing need for it. Still outstanding software if you require call filtering

Pros

We compared a number of dialer solutions, and PhoneBurner was the CLEAR winner. I can't say enough about the level of client support that's available, the flexibility of the platform, and how easy it has been to get our team using it. Best of all, it delivers where it counts! Our team's efficiency has significantly improved. Numbers are up and continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable.

Cons

Would be nice if call recording was included. Honestly not too much else... the software really did exceed our expectations

Making more calls. more calls = more business and I would reccomend this service to anyone in sales.

Pros

They do not lie when they claim they can increase dial time by 4X. As soon as one call is finished, it's on to the next one. And if you need time to take notes you can obviously pause it.

Cons

Implementing this software was somewhat of a hassle but maybe that's because I myself am not the most computer savvy.

Pros

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

Cons

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

Pros

The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid.

Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it.

Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.

Cons

PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.

Force multiplier! Calling and record keeping is very much faster.

Pros

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Cons

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

Pros

Ease of implementation, and fast adoption for my B2B inside sales team. Seamless plug in with Salesforce (SFDC) and no technical support was needed to get it up and running. Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach. Any questions are immediately responded to by their amazing support team. Easily manage user base.

Cons

There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

It cut my workload in half.. it was so easy to use. And I was always able to reach support
I have told my friends and fellow gaents about it. I am so happy I found out about it. There are other phone burners out there but none can compare with this.

Pros

The ease of use. It's really easy to use. It really cuts my time in half. I easily would refer others to this device

Pros

This program made this really convenient especially for an entrepreneur and business person like myself.

Cons

I did not like that for me it was slow, I'm not sure if it is this way for most customers but maybe it was my system.

We are in the beginning stages of a larger role out and have yet to integrate SFDC. Phone Burner can do it but my company has yet to allow it so that would be a big win once fully integrated.

Pros

As a Leader being able to see how many calls are actually being made is massive! Helps us coach at a entirely different level.

Pros

This was the best choice for our business. After vetting many options, we chose PhoneBurner because it was robust and the best value for the money. We're still in our first week and we've already increased our KPIs. What I love most is that our team is raving excited about it!

Jeff & John I can't thank you enough for all the great service and sales tips you've given me with PhoneBurner! I am off to another great start to the new year with a substantial gain in new business from my leads called. In fact I currently represent over half the new business of my entire team. It's great to have you on my side and I wanted you to know I appreciate it!

Pros

Efficiency & Productivity in the lead dialing process

Cons

Can't think of anything I don't like

Support-Thank You! You're always available for support and sales strategy advise. I have been in sales for a number of years and only wish I had PhoneBurner and your help the entire time. I continue to be one of the top producers in my company in new business since I started using PhoneBurner. This year has started with the same great results as my new sales represent almost 50% of the entire team's new business sales. I appreciate having a team like you on my side and dialing speed of Phoneburner keeping me in front of my sales goal every day!

It's great. Sometimes the product bugs down but I think that it is my computer.

Also adding a notes section and linking it to SF or any CRM would be very Helpful

Pros

Ability to crank dials

Cons

No notes section

Advice to Others

Add a notes section

I looked at several dialing platforms when I first launched my business. I chose PhoneBurner because of the ease-of-use and outstanding support I received during my trial period.

As my team has grown, the people at PhoneBurner have been there every step of the way with answers to my questions and suggestions for how to improve our processes. The software itself works great and I couldn't be happier with my choice to go with PhoneBurner.

We were looking for an easy to use a system that we could make phone calls without having to dial each number and happened to find PhoneBurner by accident. This system is easy to use and can have multiple users under one account. We found this system easy to train other people on. We would recommend this system to any company.

Hi Jeff and John, your PhoneBurner system works great. Out of the last 165 dials I have connected with 10 very strong ¿potential clients¿. I was able to call the 165 individuals in just under 2 and a half hours (2:26) to be exact. I have agents in my office come up to me throughout the day looking over my should to see what I am doing. This is exactly what our office needs to take business to the next level. Thank you very much for all of your help, Randy

Pros

Customer Support is always available. John and Jeff have given me and my company all the help on specialized items that have been requested. Very professional staff and system.

Cons

None

Advice to Others

Double check your "email client" regarding SMTP settings and daily maximums.

I have been on the Phone Burner dialer for over 6 months now. We have had great success in easily ramping our SDR's up through the dialer. Scripts, automatic voicemail's and emails have worked to increase our contact ratio's. The customer support has been amazing from our Account Executive down to the on-boarding and technical team.

Pros

Easy to use, scripts are easy to integrate. Training was simple. Would recommend this to others that run an SDR team.

Cons

Waiting on the 2 way integration with Hubspot. Once that can occur this will be even a more robust solution.