PhoneBurner Software

Overall Great System!!!

Overall this is a great software! The ability to make calls with all the manual process taken out is such an efficient way to do tasks for our clients. This has really been a value added software to use and our clients love that we can make large quantities of calls in an efficient time frame. Which has brought us more business.

Pros

I love how user friendly the system is. Most systems are complex and not friendly to learn.

Cons

The organization aspect of the folders and contacts. As a feature request there should be a way to delete folders and all contacts included. Maybe even have it to where you can delete by tag association.

What a great program for business!

I enjoy the ease of my day when it is time for the calling out. Often times, I am working on other things and I use to dread making my own leads but now it is simply and quick and allows me more time to focus on the calls instead of "WHO" I am calling. Thank you PhoneBurner!

Pros

I love that when it is time to cold call to generate more business, there is ease with clicking an uploaded list and just dialing. No fussing over who to call next! The dialer keeps dialing!

Cons

Sometimes, I accidentally hang up and the "Talking time" doesn't really register for my employer.

There already has been a resolution with this!!! I have noticed that when I hang up, it asks me "Are you done? It gives me the opportunity to call back in and jump in where I left off!

PhoneBurner review

Everything from the free trial, to the ease of using it, to the customer service was excellent

Pros

I've been in sales for over 40 years and watched as auto dialer's and progressive dialer's progressed. I'm now a consultant and tried many of them who are out there now. Non of them are easier and offer mare the Phoneburner

Cons

To be very honest I don't have anything negative to say about the product except it would be nice if it were free

My Opinion of PhoneBurner

Pros

My company has started using this program just recently and it is AMAZING. It helps organize and manage your pipeline and contacts with realtors, attorneys and prospects.

Cons

There's nothing I don't like about PhoneBurner so far.

Best alternative to predictive dialing

There is a slight learning curve but it's well worth it. So many reports you can build, trackers, tags, options, automation and time saving features. Really boosts productivity for agents. There are also a lot of informative videos for set up and advanced users. So far, any questions I've had have been answered via one of the tutorials or by one of the customer service representatives. Team also built a whole new report with a new format for me. The level of customer service is above and beyond. I will bet that you'll purchase after the free trial.

Pros

Feature-rich, excellent customer support, flexible. Great for increasing agent productivity and driving competition within your sales team.

Cons

I haven't found any real cons yet, but it can get a little pricey depending on how many seats you purchase.

Meh

Pros

Good single line dialer, clean interface.

Cons

Costs too much fro what it is. Can get multi-line dialers for same price or single line for less. Import feature hung and was a disaster.

Loved almost all the features

I learned that I'll probably use them after they institute inbound calling.

Pros

Amazing outbound phone dialer at a very affordable price. This software product is a snap to learn

Cons

It doesn't have inbound calling so when your client returns the call, you have to jump off the dialer to answer it, then put your notes to disposition the call again.

Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes

Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client.

Pros

It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.

Cons

They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company.

I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.

Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.

Pros

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

Cons

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

Excellent

Pros

Very customizable software and always ready to help customer service especially few members who are always very helpful.

Cons

none, everything is good. Just waiting for inbound calling capacity built in to PhoneBurner system.

Powerful and easy to use

Pros

User friendly
You can hear the phone ringing so there's never an awkward pause or dropped call so compliance is never an issue

Cons

Having to dial out from another phone line or soft phone makes using the software an inconvenience, should have a built in soft phone

Great for dialing but needs improvement with features

Pros

Phone Burner is great if you need an autodialer. It is easy to use and can be customized. Easy to set up

Cons

It is expensive but not fully developed when it comes to additional features. No inbound call feature and needs a another softphone

PhoneBurner is extremely easy to use and produces results quicker than any other.

Pros

PhoneBurner works so well that we saw increases in productivity in just one day. We experience fewer hang-ups, quicker connections, and an extremely reliable dialer that we love using.

Cons

There are very few cons to using PhoneBurner because it works so well for our agents and dialing purposes. Some reports may take some time to export but this is such a minor inconvenience that we rarely even notice.

Everything you need to stay connected

The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up. SmartSender is also integrated with "Retargeting" (Retargeting), which allows users to post targeted ads while surfing the web, Facebook or Twitter.

Pros

PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.

Cons

I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes

Best Value for Inside Sales for CRM/Autodialer

Pros

Phoneburner has so many sales tools and it is a simple system. They care about their customers and provide incredible service.

Cons

I think the recording calls function could be better. I wish there was a database or cloud to store recorded calls. If someone happens to delete one, there's no getting it back.

Best software out there for this field

Pros

Great software. Used it a few times and it filters out the majority of the spam calls/texts while still recoding the calls you need. Loved using it

Cons

Better for businesses, it's kinda pricy for a single user who might have a passing need for it. Still outstanding software if you require call filtering

Great product!!! Especially for cold calling.

This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

Pros

Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Cons

The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

beyond expectations

Pros

We compared a number of dialer solutions, and PhoneBurner was the CLEAR winner. I can't say enough about the level of client support that's available, the flexibility of the platform, and how easy it has been to get our team using it. Best of all, it delivers where it counts! Our team's efficiency has significantly improved. Numbers are up and continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable.

Cons

Would be nice if call recording was included. Honestly not too much else... the software really did exceed our expectations

PhoneBurner has been a solid program that allows us to make more calls. More calls=more business.

Making more calls. more calls = more business and I would reccomend this service to anyone in sales.

Pros

They do not lie when they claim they can increase dial time by 4X. As soon as one call is finished, it's on to the next one. And if you need time to take notes you can obviously pause it.

Cons

Implementing this software was somewhat of a hassle but maybe that's because I myself am not the most computer savvy.

PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams

Pros

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

Cons

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.