PhoneBurner Software


 

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power dialing, lead management, email follow-up, performance management and analytics.

The PhoneBurner system is TCPA/FCC compliant. Users can maintain detailed contact records in the built-in CRM, or integrate with Salesforce and other leading CRM applications available. Other features include voicemail drop, one-touch emails, email tracking, custom dispositions, call recording, call transfer, local ID tracking, and LeadStream intelligent lead distribution system.

PhoneBurner scales to any size team managed from one central admin portal. Analytics and reporting features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.

The solution is available on a monthly subscription basis and provides customer support via phone and email.

 

PhoneBurner - Manage & track agents
 
  • PhoneBurner - Manage & track agents
    Manage & track agents
  • PhoneBurner - Create & share content
    Create & share content
  • PhoneBurner - Distribute leads
    Distribute leads
  • PhoneBurner - CRM integration
    CRM integration
  • PhoneBurner - Dial sessions
    Dial sessions
  • PhoneBurner - Track engagement
    Track engagement
Supported Operating System(s):
Web browser (OS agnostic)

57 Reviews of PhoneBurner

 

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Software Advice Reviews (5)
More Reviews (52)

Showing 1-5 of 5

Keaton from Lumis Advisory, LLC
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

It was extremely helpful in Cold Calling, and helping me keep track of my leads.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is one of the only legal softwares to cold call prospects that have not reached out to you initially. Uploading large lists and calling through them is seriously a breeze. I also love how you can customize your interface to automatically move/delete contacts easily while not interrupting your call session.

Cons

It is a bit pricey for an independent broker. I'm just starting out, and I feel that there could be more features to make it worth the monthly price. But If you can afford it, it's a really nice asset to have in your prospecting.

 
 

joe from Smart Source Inc.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Great software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple to use, sales staff and management love it. As we grow we will continue to give a license to each sales rep!

Pros

Our sales team has gotten so much more productive! The love the fact you can upload a contact list and send emails and leave voicemails so easy!

Cons

It's not free. There are no con's, we tried the free trail and our entire team has embraced the system within a few weeks.

 
 

Alan from Skytop Business Loans
Specialty: Financial Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I've tried them all, believe me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold - at least I was.

Pros

There is not a feature you need that Phone Burner doesn't provide. I have a team that varies in experience levels, and technical aptitude and they all enjoy Phone Burner far more than any of the others we have tried (We have tried them all, yes, even that one) - Everything is so intelligently designed that it's a plug and play application, and the customizations of dispositions couldn't be easier. The customer service is helpful, kind, and consistent. I've had systems prior where we were actually billed for trouble shooting - Phone burner's LEAD ENGINEER went as far as to help me with a CSV file I was admittedly getting jammed up with. It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior. Phone Burner has it all - it's really that simple.

Cons

I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available. Most importantly word around the campfire is they're going to be integrating with the Zoho CRM sooner than later.. looking forward to that.

 
 

David from Us Health Advisiors
Specialty: Insurance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

CRM - as your business partner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The experience has been positive.It does everything we need it to do.

Pros

Shotgunning out leads first come first serve, And the ability to auto email and voicemail a client along with tracking the experience. No contract

Cons

Up until a month ago, there was no individual billing but that has been rectified.

Advice to Others

Clearly, spell out your needs and my rep from phone burner will work with you.

 
 

Douglas from Umbo CV
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Phone Burning for about 1 year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We as a start up company chose Phone Burner, because of it's ease of use and ability to help expedite the business development process. Staff is limited so we have to make the most of our time and Phone Burner is great at helping us go through lists of cold leads. If you want to transform your cold calling into a day killer into an hour killer give phone burner a shot.

Pros

Ease of set up. Ease of use. Ease of exporting result data.

Cons

All software has flaws, but phone burner is just easy to use nothing stands out as a con.

Advice to Others

Set up is light, so it is easy to pop up a list and get going.

 
 
 
Showing 1-20 of 52


February 2018

February 2018

beyond expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We compared a number of dialer solutions, and PhoneBurner was the CLEAR winner. I can't say enough about the level of client support that's available, the flexibility of the platform, and how easy it has been to get our team using it. Best of all, it delivers where it counts! Our team's efficiency has significantly improved. Numbers are up and continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable.

Cons

Would be nice if call recording was included. Honestly not too much else... the software really did exceed our expectations

Review Source: Capterra
 

Conrad from Micro Quality Calibration, Inc.

February 2018

February 2018

PhoneBurner has been a solid program that allows us to make more calls. More calls=more business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

Making more calls. more calls = more business and I would reccomend this service to anyone in sales.

Pros

They do not lie when they claim they can increase dial time by 4X. As soon as one call is finished, it's on to the next one. And if you need time to take notes you can obviously pause it.

Cons

Implementing this software was somewhat of a hassle but maybe that's because I myself am not the most computer savvy.

Review Source: Capterra
 

Chris from Instant Ranking, LLC

February 2018

February 2018

PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

Cons

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

Review Source: Capterra
 

Benjamin from Alex Padilla for Secretary of State 2018

February 2018

February 2018

I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid.

Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it.

Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.

Cons

PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.

Review Source: Capterra
 

George from NUS Consulting Group
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Dramatically improves my outbound calling.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Force multiplier! Calling and record keeping is very much faster.

Pros

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Cons

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

Review Source: Capterra
 

Chelsey from Martindale-Nolo

October 2017

October 2017

Must have tool for sales team productivity and growth!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of implementation, and fast adoption for my B2B inside sales team. Seamless plug in with Salesforce (SFDC) and no technical support was needed to get it up and running. Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach. Any questions are immediately responded to by their amazing support team. Easily manage user base.

Cons

There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

Review Source: Capterra
 

minor from affordable life and health insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

They really care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

It cut my workload in half.. it was so easy to use. And I was always able to reach support
I have told my friends and fellow gaents about it. I am so happy I found out about it. There are other phone burners out there but none can compare with this.

Pros

The ease of use. It's really easy to use. It really cuts my time in half. I easily would refer others to this device

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: October 2017

October 2017

 

So happy to hear about your positive experiences with our platform and staff. Thanks for being a client and for spreading the word!

 

Dee from IBC

October 2017

October 2017

Great experience with this program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This program made this really convenient especially for an entrepreneur and business person like myself.

Cons

I did not like that for me it was slow, I'm not sure if it is this way for most customers but maybe it was my system.

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: October 2017

October 2017

 

Glad you've had a great experience with PhoneBurner so far, Dee. We'd love to help you troubleshoot whatever has been slow, but your account seems to be under a different name. Please reach out to our support staff directly and we'll help you get you up to peak efficiency!

 

Luke from T-Mobile
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Game changer, great support by internal staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are in the beginning stages of a larger role out and have yet to integrate SFDC. Phone Burner can do it but my company has yet to allow it so that would be a big win once fully integrated.

Pros

As a Leader being able to see how many calls are actually being made is massive! Helps us coach at a entirely different level.

Review Source: Capterra
 

Liza from eLiaise Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

This is a game changer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was the best choice for our business. After vetting many options, we chose PhoneBurner because it was robust and the best value for the money. We're still in our first week and we've already increased our KPIs. What I love most is that our team is raving excited about it!

Review Source: GetApp
 

Jim from Valley Yellow Pages/AGI Publishing
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

THANK YOU JEFF & JOHN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Jeff & John I can't thank you enough for all the great service and sales tips you've given me with PhoneBurner! I am off to another great start to the new year with a substantial gain in new business from my leads called. In fact I currently represent over half the new business of my entire team. It's great to have you on my side and I wanted you to know I appreciate it!

Pros

Efficiency & Productivity in the lead dialing process

Cons

Can't think of anything I don't like

Review Source: Capterra
 

Jim from Valley Yellow Pages/AGI Publishing

February 2017

February 2017

Awesome Way to Turn My Leads Into $ales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support-Thank You! You're always available for support and sales strategy advise. I have been in sales for a number of years and only wish I had PhoneBurner and your help the entire time. I continue to be one of the top producers in my company in new business since I started using PhoneBurner. This year has started with the same great results as my new sales represent almost 50% of the entire team's new business sales. I appreciate having a team like you on my side and dialing speed of Phoneburner keeping me in front of my sales goal every day!

Review Source: Capterra
 

Stetson from QuotaFactory
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

BDR phone burner review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

It's great. Sometimes the product bugs down but I think that it is my computer.

Also adding a notes section and linking it to SF or any CRM would be very Helpful

Pros

Ability to crank dials

Cons

No notes section

Advice to Others

Add a notes section

Review Source: Capterra
 

Drew from Peterson Real Estate Solutions

January 2017

January 2017

Functional & Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Support

I looked at several dialing platforms when I first launched my business. I chose PhoneBurner because of the ease-of-use and outstanding support I received during my trial period.

As my team has grown, the people at PhoneBurner have been there every step of the way with answers to my questions and suggestions for how to improve our processes. The software itself works great and I couldn't be happier with my choice to go with PhoneBurner.

Review Source: Capterra
 

Carol from Vernon Research Group

December 2016

December 2016

Great System to Use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were looking for an easy to use a system that we could make phone calls without having to dial each number and happened to find PhoneBurner by accident. This system is easy to use and can have multiple users under one account. We found this system easy to train other people on. We would recommend this system to any company.

Review Source: Capterra
 

Randy from WealthWave - WFG - Transamerica
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Leading By Example

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

Hi Jeff and John, your PhoneBurner system works great. Out of the last 165 dials I have connected with 10 very strong ¿potential clients¿. I was able to call the 165 individuals in just under 2 and a half hours (2:26) to be exact. I have agents in my office come up to me throughout the day looking over my should to see what I am doing. This is exactly what our office needs to take business to the next level. Thank you very much for all of your help, Randy

Pros

Customer Support is always available. John and Jeff have given me and my company all the help on specialized items that have been requested. Very professional staff and system.

Cons

None

Advice to Others

Double check your "email client" regarding SMTP settings and daily maximums.

Review Source: Capterra
 

Shawn from PanTerra Networks
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

An Easy to use Robust Dialer.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have been on the Phone Burner dialer for over 6 months now. We have had great success in easily ramping our SDR's up through the dialer. Scripts, automatic voicemail's and emails have worked to increase our contact ratio's. The customer support has been amazing from our Account Executive down to the on-boarding and technical team.

Pros

Easy to use, scripts are easy to integrate. Training was simple. Would recommend this to others that run an SDR team.

Cons

Waiting on the 2 way integration with Hubspot. Once that can occur this will be even a more robust solution.

Review Source: GetApp

  Response: PhoneBurner, PhoneBurner

Date: July 2016

July 2016

 

It’s our pleasure to be of service to you Shawn. You have a great team and we appreciate your business.

 

Mark from Rad Results Training Inc.

June 2016

June 2016

Love this software, it is a Game Changer for My Team

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Imagine hiring a Virtual Assistant who can actually perfectly multi-task, something humans think they can, but can't.
Phone Burner is so awesome, I'd give it 10/5 if I could, or 100/10. It has far exceeded my expectations for ease of use, comprehensive features, really cool things I discover every day that have me go WOW. It can send emails, leave voice drops, dial numbers, text you reminders, and even stop you from calling people before 9am and after 9pm - which I would have done this morning by mistake, and Phone Burner - stopped me - smart system :)
It does all those things behind the scenes while you just talk to live prospects. It is so efficient, professional, and productive, I would say, you must try it, and see for yourself...you will buy it after that...and I don't get paid any incentive at all to say that...I am a CPA not prone to reviews - this is the second one in my life...check it out and get 3 times more productive...

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: June 2016

June 2016

 

You made our day Mark! Not often a CPA that likes to make 100¿s of calls a day compliments us. We appreciate your praise and will continue to do our best to earn it. Thank you very much.

 

Gregory from CRC, Inc

June 2016

June 2016

DOUBLED MY RESULTS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A friend clued me into PB & I was skeptical at 1st. But my first night I doubled my appointment sets. I can only work my scheduler job Mon-Wed-Fri but when I'm in the office I set 2x anyone else. I have to create my own CSV format for upload from the database we use. I do that at home the night before. PB dialing allows me to reach more ppl & leave more messages resulting in more callbacks. Yesterday PB dialed 150 numbers in 3.5 hours. I left 101 voicemails, reached 35 people & scheduled 19. The goal in the office is schedule 10 per day. No one has asked what I'm doing different, I'm just always #1 on the days I work. I pay for PB out of my own pocket...and I'm not revealing my secret weapon. It's well worth my investment.

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: June 2016

June 2016

 

That's great to hear Gregory! We're glad to be a part of your arsenal.

 

Chris from glumobilemedia

April 2016

April 2016

CUSTOMER SERVICE IS SECOND TO NONE!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I don't go out of my way to give a review unless someone over delivers. First, Austin in the customer care dept made sure I was on the right program. He asked me questions (Thank God) that were relevant to my existing needs, and didn't product puke. Also, Austin LISTENS! Whoever raised him, should be very proud. The Director of Business Development at PhoneBurner John Greene reached out to thank me for considering Phone Burner WOWZERS! Why WOWZERS? When does a Director of Business Development reach out to anyone, for anything besides problems? I'll wait... Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions? LEADERSHIP! PhoneBurner exemplify the 1% of companies who strive to over promise and over deliver! Don't use SPEEDDIALER PRO or anything else. Why? Because their customer service SUCKS and they all have a superiority complex. Don't look any further, PhoneBurner Team is "Second To None" and our company will only work with the best. As for the rest? I rest my case...

Chris Thomas
Founder glumobilemedia

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: April 2016

April 2016

 

Wow. Thank you so much Chris. Our entire team appreciates your kind words, and looks forward to continuing to work with you!

 
 
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