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PhoneBurner software

70 reviews(5.0/5)
70 reviews(5.0/5)

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power dialing, lead management, email follow-up, performance management and analytics.

The PhoneBurner system is TCPA/FCC compliant. Users can maintain detailed contact records in the built-in CRM, or integrate with Salesforce and other leading CRM applications available. Other features include voicemail drop, one-touch emails, email tracking, custom dispositions, call recording, call transfer, local ID tracking, and LeadStream intelligent lead distribution system.

PhoneBurner scales to any size team managed from one central admin portal. Analytics and reporting features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.

The solution is available on a monthly subscription basis and provides customer support via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

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70 Reviews of PhoneBurner

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  • Mark L. from Keller Williams Realty Plano

    Number of employees: 201-500 employees

    August 2018

    Meh

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Good single line dialer, clean interface.

    Cons

    Costs too much fro what it is. Can get multi-line dialers for same price or single line for less. Import feature hung and was a disaster.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PhoneBurner, PhoneBurner

    August 2018

    Mark, we're very sorry to hear about your experience during your free trial. We'd love the opportunity to do a one-on-one onboarding to help get you past any issues, and to show some unique features other real estate professionals are having a lot of success with. Please let us know if you're up for that. Our team would love to connect.

  • William from William Avon Financial

    Number of employees: 11-50 employees

    August 2018

    Loved almost all the features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I learned that I'll probably use them after they institute inbound calling.

    Pros

    Amazing outbound phone dialer at a very affordable price. This software product is a snap to learn

    Cons

    It doesn't have inbound calling so when your client returns the call, you have to jump off the dialer to answer it, then put your notes to disposition the call again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Daniel from D.A. M

    July 2018

    Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client.

    Pros

    It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.

    Cons

    They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: PhoneBurner, PhoneBurner

    July 2018

    Daniel, we're very sorry to hear of your recent experience. PhoneBurner still dials for you and sends 1-click emails. I'll make sure someone on our team reaches out to help troubleshoot, and to better understand and work out your price issue as well. Look forward to once again having you as a happy client.

  • Larry from sUAVe Industries

    June 2018

    I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.

    Pros

    Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

    Cons

    1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kumar from CC Capital Group

    June 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very customizable software and always ready to help customer service especially few members who are always very helpful.

    Cons

    none, everything is good. Just waiting for inbound calling capacity built in to PhoneBurner system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: PhoneBurner, PhoneBurner

    June 2018

    Thanks so much for the kind words Kumar! It's been a pleasure working with you and your team.

  • Jake from Legacy Telesales, LLC

    June 2018

    Powerful and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly
    You can hear the phone ringing so there's never an awkward pause or dropped call so compliance is never an issue

    Cons

    Having to dial out from another phone line or soft phone makes using the software an inconvenience, should have a built in soft phone

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PhoneBurner, PhoneBurner

    June 2018

    Hey Jake! Thanks for your review and feedback. Glad to hear you're finding PhoneBurner powerful and easy to use. We do, in fact, have a free built-in soft phone option. Reach out any time to our staff and we can help you get that going!

  • Katrina from Hire

    Specialty: Other

    Number of employees: 11-50 employees

    May 2018

    Great for dialing but needs improvement with features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Phone Burner is great if you need an autodialer. It is easy to use and can be customized. Easy to set up

    Cons

    It is expensive but not fully developed when it comes to additional features. No inbound call feature and needs a another softphone

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Alan, PhoneBurner

    May 2018

    Thanks so much for your feedback Katrina. Glad to hear you found the dialer effective and easy to use. We do currently offer a smartphone, and inbound is in development and will be ready soon! Our team would love to discuss either (or both) so please call us at 888-928-7637 any time.

  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    May 2018

    PhoneBurner is extremely easy to use and produces results quicker than any other.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PhoneBurner works so well that we saw increases in productivity in just one day. We experience fewer hang-ups, quicker connections, and an extremely reliable dialer that we love using.

    Cons

    There are very few cons to using PhoneBurner because it works so well for our agents and dialing purposes. Some reports may take some time to export but this is such a minor inconvenience that we rarely even notice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Everything you need to stay connected

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up. SmartSender is also integrated with "Retargeting" (Retargeting), which allows users to post targeted ads while surfing the web, Facebook or Twitter.

    Pros

    PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.

    Cons

    I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    March 2018

    Best Value for Inside Sales for CRM/Autodialer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Phoneburner has so many sales tools and it is a simple system. They care about their customers and provide incredible service.

    Cons

    I think the recording calls function could be better. I wish there was a database or cloud to store recorded calls. If someone happens to delete one, there's no getting it back.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kasey from University of North Carolina at Asheville

    Number of employees: 501-1,000 employees

    March 2018

    Best software out there for this field

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great software. Used it a few times and it filters out the majority of the spam calls/texts while still recoding the calls you need. Loved using it

    Cons

    Better for businesses, it's kinda pricy for a single user who might have a passing need for it. Still outstanding software if you require call filtering

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tony from Concentric

    Specialty: Construction / Contracting

    Number of employees: 501-1,000 employees

    March 2018

    Great product!!! Especially for cold calling.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

    Pros

    Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

    Cons

    The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    February 2018

    beyond expectations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We compared a number of dialer solutions, and PhoneBurner was the CLEAR winner. I can't say enough about the level of client support that's available, the flexibility of the platform, and how easy it has been to get our team using it. Best of all, it delivers where it counts! Our team's efficiency has significantly improved. Numbers are up and continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable.

    Cons

    Would be nice if call recording was included. Honestly not too much else... the software really did exceed our expectations

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Conrad from Micro Quality Calibration, Inc.

    February 2018

    PhoneBurner has been a solid program that allows us to make more calls. More calls=more business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Making more calls. more calls = more business and I would reccomend this service to anyone in sales.

    Pros

    They do not lie when they claim they can increase dial time by 4X. As soon as one call is finished, it's on to the next one. And if you need time to take notes you can obviously pause it.

    Cons

    Implementing this software was somewhat of a hassle but maybe that's because I myself am not the most computer savvy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

    Cons

    While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Benjamin from Alex Padilla for Secretary of State 2018

    February 2018

    I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid.

    Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it.

    Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.

    Cons

    PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

  • George from NUS Consulting Group

    Number of employees: 201-500 employees

    December 2017

    Dramatically improves my outbound calling.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Force multiplier! Calling and record keeping is very much faster.

    Pros

    PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

    Cons

    It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Chelsey from Martindale-Nolo

    October 2017

    Must have tool for sales team productivity and growth!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of implementation, and fast adoption for my B2B inside sales team. Seamless plug in with Salesforce (SFDC) and no technical support was needed to get it up and running. Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach. Any questions are immediately responded to by their amazing support team. Easily manage user base.

    Cons

    There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • minor from affordable life and health insurance

    Number of employees: 2-10 employees

    October 2017

    They really care

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It cut my workload in half.. it was so easy to use. And I was always able to reach support I have told my friends and fellow gaents about it. I am so happy I found out about it. There are other phone burners out there but none can compare with this.

    Pros

    The ease of use. It's really easy to use. It really cuts my time in half. I easily would refer others to this device

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: PhoneBurner, PhoneBurner

    October 2017

    So happy to hear about your positive experiences with our platform and staff. Thanks for being a client and for spreading the word!

  • Dee from IBC

    October 2017

    Great experience with this program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program made this really convenient especially for an entrepreneur and business person like myself.

    Cons

    I did not like that for me it was slow, I'm not sure if it is this way for most customers but maybe it was my system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PhoneBurner, PhoneBurner

    October 2017

    Glad you've had a great experience with PhoneBurner so far, Dee. We'd love to help you troubleshoot whatever has been slow, but your account seems to be under a different name. Please reach out to our support staff directly and we'll help you get you up to peak efficiency!

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