PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power dialing, lead management, email follow-up, performance management and analytics.

The PhoneBurner system is TCPA/FCC compliant. Users can maintain detailed contact records in the built-in CRM, or integrate with Salesforce and other leading CRM applications available. Other features include voicemail drop, one-touch emails, email tracking, custom dispositions, call recording, call transfer, local ID tracking, and LeadStream intelligent lead distribution system.

PhoneBurner scales to any size team managed from one central admin portal. Analytics and reporting features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.

The solution is available on a monthly subscription basis and provides customer support via phone and email.

Manage & track agents
Manage & track agents
Manage & track agents
Create & share content
Create & share content
Distribute leads
Distribute leads
CRM integration
CRM integration
Dial sessions
Dial sessions
Track engagement
Track engagement

Supported Operating System(s):

Web browser (OS agnostic)



72 Reviews of PhoneBurner

Overall rating

5.0 / 5 stars

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Sarah from CrossCountry Mortgage, Inc.

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

My Opinion of PhoneBurner

Pros

My company has started using this program just recently and it is AMAZING. It helps organize and manage your pipeline and contacts with realtors, attorneys and prospects.

Cons

There's nothing I don't like about PhoneBurner so far.

Review Source: Capterra

Naz from YCDS

Specialty:  Telecommunications

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

There is a slight learning curve but it's well worth it. So many reports you can build, trackers, tags, options, automation and time saving features. Really boosts productivity for agents. There are also a lot of informative videos for set up and advanced users. So far, any questions I've had have been answered via one of the tutorials or by one of the customer service representatives. Team also built a whole new report with a new format for me. The level of customer service is above and beyond. I will bet that you'll purchase after the free trial.

Pros

Feature-rich, excellent customer support, flexible. Great for increasing agent productivity and driving competition within your sales team.

Cons

I haven't found any real cons yet, but it can get a little pricey depending on how many seats you purchase.