Outstanding CRM for Generating More Calls, Emails, and Voicemails

Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.

Pros

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

Cons

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Easy to Use

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Pros

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Cons

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Phone Burner is a must have

Saves my team so much time, always get a response from their customer care team within minutes. Hands down best Customer Service of any platform I have used

Pros

User friendly, and support is second to none.

Cons

Don't really have any cons. They have great software and are always looking to improve.

Making 400 calls per shift has never been easier

Pros

This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Cons

The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.