PhoneBurner

Genesys Cloud

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Ratings & Reviews

Overall Rating

4.83 / 5 (128)

4.09 / 5 (100)

Ease-of-Use

5.0 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

July 2, 2020

July 20, 2020

Pros/Cons

  • Pros

  • I really like that the program it can be used with ease and you're able to make so many more calls rather than manually dialing out.

  • Easy to use, reliable and with a lot of features.

  • Cons

  • Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration.

  • the import process was not as good until the upgraded it. now it rocks!

  • Pros

  • Great soft phone support, very tweakable, phone logs are easy to access for every call you don't have to dig for them. It's very customizable. Great for call centers.

  • It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.

  • Cons

  • Telephony Features are OK but need some improvement if compared to features provided by traditional IPT vendors like Cisco and Avaya.

  • While dashboard works great, Pure cloud reports are something that can be improved a lot. you have to mine a report data in excel before it can be used in a presentable format

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

24 Recommendations

16 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots