# PhoneIQ Software Reviews, Demo & Pricing - 2026 > Review of PhoneIQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/phoneiq-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / PhoneIQ Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/phoneiq-profile/reviews/) # PhoneIQ 2026: Benefits, Features & Pricing Wondering if PhoneIQ is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview PhoneIQ 4.8 [(10)](https://www.softwareadvice.com/call-center/phoneiq-profile/reviews/) Pricing Starting at $10.00 per month ### About PhoneIQ Next-Gen CTI & Phone System built for Salesforce. Leverage our fully integrated power dialer, local presence, voicemail drop, Salesforce call routing, call recording, native reporting, and more with our all-in-one communication solution. REPORTING & ANALYTICS Leverage real-time reporting with Live Call monitoring, whisper and barge. Track overall performance with historical reports and correlate your PhoneIQ data with Salesforce data to measure the true impact of your contact center operation. SALESFORCE CALL ROUTING Automatically connect callers to the right agent with Salesforce powered IVR technology. Route calls to contact, lead, account, opportunity or case owners. ADVANCED CALL CENTER FEATURES Progressive call center technology built for modern teams. Top features include: IVR, Call Recording, Call Queues, Disposition Code, Queue Position and Avg. Wait Time Announcements, Advanced Call Controls, Supervisor Console, Reporting & KPI’s, Power Dialer, Call Tagging, Call Comments and much more! New features pop up every month at no extra cost. GLOBAL REACH Instantly expand your business presence globally with local or toll free numbers in 50+ countries, allowing you to sell an... d service customers as if you were based locally. Easily deploy agents anywhere in the world with our globally distributed network that spans across 4 continents and ensures rock solid quality and availability 24/7. Wondering if PhoneIQ is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## PhoneIQ User Interface ## Popular PhoneIQ Alternatives Main Product PhoneIQ 4.8 [(10)](https://www.softwareadvice.com/call-center/phoneiq-profile/reviews/) Ratings Breakdown - 4.90Ease of use - 4.90Value for money - 4.90Customer support - 4.70Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/) 4.5 [(244)](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.45Value for money - 4.21Customer support - 4.45Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Zoho Voice](https://www.softwareadvice.com/voip/zoho-voice-profile/) 4.0 [(46)](https://www.softwareadvice.com/voip/zoho-voice-profile/#reviews) Ratings Breakdown - 4.17Ease of use - 3.81Value for money - 4.16Customer support - 3.65Functionality Pricing Starting at $34.00 per month Get Price ## PhoneIQ Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Basic $10.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PhoneIQ Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of PhoneIQ Activity Dashboard Activity Tracking Alerts/Notifications Answering Machine Detection API Auto-Dialer Automatic Call Distribution Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Tagging Call Tracking Call Transfer Chat/Messaging Collaboration Tools Communication Management Computer Telephony Integration Conferencing Contact Database Customizable Caller ID Customizable Reports Employee Directory File Transfer Inbound Call Center Interaction Tracking Live Chat Manual Dialer Mobile Access Monitoring Multi-Channel Communication Outbound Call Center PBX Performance Management Performance Metrics Power Dialer Predictive Dialer Progressive Dialer Purchasing & Receiving Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Recording Reporting & Statistics Ring Groups SIP Trunking Text to Speech Third-Party Integrations Video Conferencing Virtual Call Center Voice Customization Voice Mail VoIP VoIP Connection ## PhoneIQ Integrations Salesforce.org Nonprofit Cloud Integration rated undefined from -1 review Salesforce Starter Integration rated undefined from -1 review ## PhoneIQ User Reviews Overall Rating 4.8 Ratings Breakdown 5 80% 4 20% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 4.9 Functionality 4.7 Chad H. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Review source Reviewed April 2021 Top-Tier customer service and excellent features! 5 I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down. Cons: Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic. Reasons for choosing PhoneIQ Customer service, willingness to provide specific features for company needs, and 40%+ increase in outbound call volume in the first 90 days of use that's been consistent for over a year. Reasons for switching to PhoneIQ Better options, better call quality, overall much more features and the reporting is excellent Read More DA Diego A. Verified reviewer Newspapers 201-500 employees Used daily for more than 2 years Review source Reviewed May 2021 Excellent solution! 4 We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Centralized cloud configuration, ease of handling devices and business model. Cons: Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions. Reasons for choosing PhoneIQ Cost Reasons for switching to PhoneIQ Cost and limited functionallity Read More TB Tom B. Verified reviewer Real Estate 2-10 employees Used daily for less than 12 months Reviewed June 2021 Great tool for the sales team! 5 We are happy with the product and the salesteam can make much more calls with the dialer than before. Automated call log and comments on the Contact is also very helpfull. Would definitely recommend PhoneIQ. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language. Cons: We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days! Reasons for choosing PhoneIQ RingDNA is much more expensive per user per/month than PhoneIQ. While PhoneIQ is also completely integrated with Salesforce and offers a lot of options too. Voicemail Drop, Local Presence and Automatic Call log on the Contact are just a few of them. Read More IL Ignacio L. Verified reviewer Biotechnology 51-200 employees Used daily for more than 2 years Reviewed June 2021 Excelente Software y Servicio 5 Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking. Cons: Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable. Reasons for switching to PhoneIQ Para migrar de telefonía análoga a telefonía digital IP. Read More James A. Verified reviewer Financial Services 11-50 employees Used daily for less than 12 months Review source Reviewed April 2021 Excellent Implementation 4 We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records. Cons: After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users. Reasons for choosing PhoneIQ Better product, better implementation team, better pricing. Read More WS William S. Verified reviewer Cosmetics 2-10 employees Used daily for less than 12 months Review source Reviewed August 2021 Great service. Everything you will need. 5 My overall experience has been great. This software offers everything my business needs. Customer service is very helpful. And pricing is not bad. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like most about this software is the auto dialer and the analytics that you receive with this software. You can basically work from anywhere. You also get a free trial. Cons: There is actually nothing as of yet that I dislike about the software. I have been using for 6-8 months. So far it’s everything I have needed. Read More RC Rafael C. Verified reviewer Medical Practice 51-200 employees Used daily for less than 2 years Review source Reviewed June 2021 Excelente implementation and support 5 Using PhoneIQ facilitated remote working for all our team members during the pandemic, as it’s easy to install and is very accessible in terms of equipment. I must highlight the great and quick support they deliver, it’s like working with an inhouse team! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: With PhoneIQ, response times are almost immediate and we have great communication with their support team. In addition, their Salesforce integration is very solid, the admin console is very user-friendly and they deliver a very efficient service. The main reasons we decided to change to PhoneIQ was our previous vendor’s long response times and a super complex IVR. Cons: I think they have an opportunity for improvement in conferencing features. Read More Christian V. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Review source Reviewed April 2021 Amazing App 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of understanding how it works. Many great features!! Cons: I honestly haven't had any problems with anything related to PhoneIQ. I am delighted Read More Israel F. Verified reviewer Renewables & Environment 11-50 employees Used daily for less than 6 months Reviewed May 2021 Awesome Salesforce Telephony Solution 5 Not matter what, \[SENSITIVE CONTENT HIDDEN\] always get back to me on issues I'm dealing with. They never leave me hanging and are always so quick to respond. Top Tier Customer Service Attention. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Salesforce Integration, Analytics, Smart Routing, Dial Pad Activity Creation, Easily able to access Salesforce record and their CUSTOMER SERVICE is top notch. Cons: We get glitches on rare occasions where the call log doesn't update immediately. Read More DC Divs C. Verified reviewer Information Technology and Services 51-200 employees Used weekly for less than 12 months Review source Reviewed January 2022 Best CTI available on appexchange 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Working with the PhoneIQ team has been a delight. The product met our company's requirements and is extremely user-friendly, which is a huge win for us. As our relationship with the PhoneIQ team grows, I look forward to a rewarding partnership. Cons: I think there are no cons for this product. 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