Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
5.0 / 5
Pros
"This system is easy to setup campaigns with, manage my ping tree and has also help me grow my business. I also love the reporting it has. "
Cons
"The product can be a bet overwhelming because it offers many features. However, after a few training sessions with our team, that concern quickly went away."
"No issues seen to date. Would recommend to anyone looking for lead management system."
"I am a new user to the platform and don't have any cons yet. "
Phonexa Reviews
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April 2019
Bobby from RepuGen
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Reports Load Instantly and Unl. Integrations
My overall experience has been great. Our team uses vanity numbers to track calls and a custom IVR to route these calls. It helps with our attribution and we are able to see what campaigns are the most profitable, which helps us increase our marketing ROI.
Pros
The software is very fast. Everything loads quickly, easily the most responsive platform we've used. The customer service team is great, they are always available to offer advice and walk you through any problem areas. And maybe the most important aspect is how robust and flexible the software is, we are able to set up integrations with all of the marketing/ sales products that we use.
Cons
The product can be a bet overwhelming because it offers many features. However, after a few training sessions with our team, that concern quickly went away.
June 2020
Mati from RMI
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Mati Milller Media Manger - RMI
Pros
Phonexa is easy to use and very customization. I am just starting to learn all the capabilities however the ones I am familiar with are easy to use and important in our day to day. All the different requests I made thus far were solved within the platform or was adjusted to meet my needs.
Cons
I am a new user to the platform and don't have any cons yet.
Reasons for Choosing Phonexa
Met all the requirements needed and were flexible enough to make changes as needed
March 2021
Leanne from ESL Consultancy Services
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
March 2021
Highly Recommend
Pros
Phonexa is an amazing piece of software that our business couldn't live without. We have been using it for over 2 years now and it has never let us down. It makes running our business so much easier. There isn't anything the software can't do, and there are constantly new features being added, features that you didn't know you even needed until you have access to them. I would highly recommend.
Cons
There are no cons, I like everything about it.
Reasons for Switching to Phonexa
The system that was built was useless and didn't do anywhere near the amount of stuff Phonexa can do.
August 2020
Alicia from Click Decision
Company Size: 2-10 employees
Industry: Business Supplies and Equipment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2020
Nasser is the best
Pros
Working with Nasser. He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand. A hard worker. Also, ALWAYS makes time to meet with me. I would hire him if i could!
Cons
Set up is miserable so much to do............
March 2019
Fahad from Financial Services
Company Size: 1 employee
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Incredibly Easy to Use and Provides Very Robust Reports
It's an amazing product, and my account manager is pretty phenomenal. It was a bit of a drag when I first signed up because the setup took a while, however once I was up and running, my leads were completely monetized and I was able to fluidly run lead gen and grow it.
Pros
I really enjoy how easy the platform is to use. You can see MTD reporting and group all reports in different ways depending on what you are trying to see. Also the customizable dashboard makes it easy to see all the stats I want at a glance in one location. The best part is that there is an app, so it makes it super easy when I am out and about.
Cons
Sometimes there are updates they make and the notifications are a little vague. However, my account manager always seems to have any answers to the questions I have and provides solutions if no answer.
February 2019
Burak from CREAHIVE
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Great Lead Generation & Tracking Platform
Pros
Phonexa is definitely all-in-one solution for lead management. Comes with built-in analytics and tracking. Everything is pretty streamlined and easy to manage. We are able to see the lead details in real time and automatic distribution makes our lives easier. For us, the most valuable part of Phonexa is the ability to add additional publishers and buyers into the pipeline. The pipeline is completely customizable, so we have a clear mind that the lead is handled by the right team.
Cons
User documentation is not detailed but Phonexa's account managers are available almost 24/7 for any help request.
February 2019
Andrew from QQ Leads
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Increased my ROI
Prior to being on Phonexa, I used to run direct with several networks and be frustrated at the multiple campaigns I would need for this. Phonexa allowed me to monetize all my leads from one campaign, and the reporting allowed me to optimize not only my campaigns, but my ping tree as well. I have full control of my leads and data and can remarket when I choose.
Pros
This system is easy to setup campaigns with, manage my ping tree and has also help me grow my business. I also love the reporting it has.
Cons
It's such a large platform that learning everything is takes some time, however the account managers are always available to help me.
April 2019
Mahnaz from PingLogix, LLC
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
What a lead gen needs!
Pros
Features are build based on day to day data and campaign management for lead gens. The user can easily track the incoming and outgoing leads, the history of the lead and the changes on lead data. Easy process to set up campaigns and 24/7 support. My reps are one Skype ping away.
Cons
Nothing specific I can mention at this point
April 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Easy to use but very powerful
Helped improve analytical decision making and improved lead ROI within the first month. Well worth the investment, and has changed the way we do business.
Pros
Very quick to get up and running with most integrations ready to go immediately. Any questions or changes are quickly addressed by the tech team, and I feel like there is always "white glove" service at the ready if needed.
Cons
No issues seen to date. Would recommend to anyone looking for lead management system.
May 2019
Joshua from Lyme Marketing LLC
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Great system
The Phonexa team makes things very reasonable and for integrations they do provide reasonable time frames. They are always there to help and have personal relationships unlike other platforms I have used.
Pros
Easy to function, use, and manage. If any questions about the particulars regarding the vast options within the analytics, the team is always there to help (Support team is awesome on the tech). Flexible with integrations and accommodating with any requests. Solid platform.
Cons
If there is every anything that is slightly off, they are on it. Nothing in my experience with them so far has affected the functionality of the platform.
April 2019
Dino from Spotya!
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Awesome Software! Awesome Service!
Awesome service, amazing product, great value.
Pros
This software is by far the best leads managing software I've ever come across. I previously used a free form from one of my buyers, that was a mistake. Phonexa put me in the driver's seat; the software allowed me to explore all opportunities. It also created some healthy competition among buyers. My leads have doubled since I started using the software. The software is a no brainer! The director of sales, is my account manager she has walked me through the process every step of the way. Additionally, she helped me analyze the data that was coming through, so I could make the most of my campaign. Quality, Value, and Service they hit it out of the ballpark! Go!
Cons
I have not yet experienced any problems.
February 2019
Eamon from Vanava Solutions Ltd
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Phonexa has helped my business
The platform has been instrumental in growing my business, the sheer volume of analytics at my fingertips has allowed me to really drill down in detail my leads which has in turn enabled me to increase my ROI.
Pros
The in depth analytics and customizability.
Cons
There's so much information it can feel overwhelming, but having my own account manager has been amazing for me to understand everything I need to.